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Hotel Villa Mercedes San Cristobal

4.0 star property
Colonial hotel with 2 restaurants and free local area shuttle

Choose dates to view prices

Photo gallery for Hotel Villa Mercedes San Cristobal

Exterior
Exterior
Lobby sitting area
Suite
View from room
Hotel Villa Mercedes offers a touch of luxury near the Mesoamerican Museum of Jade. Guests can savor breakfast or dinner at either of the two restaurants on the property, then relax with a peaceful walk through the garden to round out their day.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • 24/7 front desk
  • Laundry

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Check availability for these dates

Tonight

Sept 26 - Sept 27
Check availability for tonight Sept 26 - Sept 27

Tomorrow

Sept 27 - Sept 28
Check availability for tomorrow Sept 27 - Sept 28
Available filters for rooms
Showing 16 of 16 rooms

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Free minibar items
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Heating
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Suite with View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, blackout curtains

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Suite Superior with View

1 bedroom, premium bedding, in-room safe, blackout curtains

Double Suite Superior with View

  • 27 sq m
  • Sleeps 3
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About the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Amber Museum of Chiapas - 18 min walk - 1.5 km
  • Santo Domingo Handicraft Market - 2 min drive - 2.2 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.6 km
  • Mesoamerican Museum of Jade - 3 min drive - 2.6 km
  • Plaza 31 de Marzo - 3 min drive - 2.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive

Restaurants

  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬3 min walk
  • ‪El 7 Mares - ‬5 min walk
  • ‪Wings Army - ‬8 min walk
  • ‪Domino's Pizza - ‬4 min walk

About this property

Hotel Villa Mercedes San Cristobal

Upscale hotel near Santo Domingo Handicraft Market
Located close to Amber Museum of Chiapas and Plaza 31 de Marzo, Hotel Villa Mercedes San Cristobal provides a terrace, shopping on-site and a coffee shop/cafe. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self-parking and extended parking
  • English breakfast (surcharge), a free local area shuttle and express check-out
  • Express check-in, a porter/bellboy and a front desk safe
Room features
All 83 rooms include comforts such as premium bedding and bathrobes, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Coffee/tea makers, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 kilometres
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,408 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 165 for adults and from MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Is Hotel Villa Mercedes San Cristobal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Villa Mercedes San Cristobal?

Self-parking and extended parking are free at this property.

What time is check-in at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes San Cristobal?

Checkout is at noon.

Where is Hotel Villa Mercedes San Cristobal located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km).

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Hotel Villa Mercedes San Cristobal Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 151 out of 266 reviews
Rating 8 - Good. 79 out of 266 reviews
Rating 6 - Okay. 22 out of 266 reviews
Rating 4 - Poor. 6 out of 266 reviews
Rating 2 - Terrible. 8 out of 266 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE ENRIQUE LOPEZ DE LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel en general Vale la pena
Stayed 2 nights in Jul 2025

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service
La ubicación de la propiedad era conveniente
Stayed 1 night in May 2025

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!!

Excelente para ir solo o en familia
Stayed 1 night in Nov 2024

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
estancia muy agradable
Stayed 2 nights in Mar 2024

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 1 night in Aug 2025

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y servicio
Stayed 1 night in May 2024

8/10 Good

Andrea Navidad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar agradable para una estancia en el bello pueblo magico
Stayed 1 night in Aug 2023

10/10 Excellent

Jesús Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito Hotel y buen precio
Stayed 1 night in Jul 2023

8/10 Good

Celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar
Stayed 1 night in Jun 2024

8/10 Good

LORENZO RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio, proporciona un buena comodidad

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.
Stayed 1 night in May 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación es amplia y limpia, tiene bonitos jardines
Stayed 1 night in Dec 2024

8/10 Good

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien, tranquilo, muy atento el personal
Stayed 4 nights in Jul 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble estilo y habitación muy cómoda 10/10
Stayed 1 night in Jul 2024

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Jul 2024

8/10 Good

Jaime Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitacion esta muy limpia y comoda, en general muy bueno el hotel y muy buen servicio.
Stayed 2 nights in Sep 2023

6/10 Okay

Jessica Paola

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo bien, solo la recámara muy sucia
Stayed 1 night in Feb 2025

6/10 Okay

Jessica Paola

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bien, solo sucia la habitación
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
Stayed 2 nights in Jan 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 2 nights in Jul 2024

10/10 Excellent

YAZMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, limpio y bonito.
Stayed 6 nights in Jul 2024

10/10 Excellent

GRISELDA SANDOVAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Jul 2024

8/10 Good

Alan antonio Cavazos

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena relación calidad/precio.
Stayed 1 night in Jul 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente alojamiento.

Excelente lugar es de lo mejor que me e quedado en hoteles supero en todo los aspectos y la verda también esta muy económico el costo de verdad muy bien nada de que quejarme.
Stayed 1 night in Apr 2024