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Hotel Villa Mercedes
3.5 star property

Comfortable Colonial hotel near Amber Museum of Chiapas
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hotel Villa Mercedes

Photo gallery for Hotel Villa Mercedes

Exterior
Point of interest
Deluxe Double Room | View from room
2 restaurants, breakfast served
Executive Double Room | Bathroom

Overview of Hotel Villa Mercedes

VIP Access
8.6

Excellent

Popular amenities

  • Breakfast available
  • Parking included
  • Housekeeping
  • Room service
  • Free WiFi
  • Laundry

Check out the area

Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264
  • Popular LocationAsador la Herradura, Carnes & Cortes1 min walk
  • Popular LocationRestaurante el Cayuco1 min walk
  • Popular LocationGrutas de San Cristóbal5 min walk
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)69 min drive
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Room options

Executive Double Room

cleanliness

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

Grand Room

cleanliness

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Executive Room

cleanliness

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Deluxe Double Room

cleanliness

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

Standard Room

cleanliness

Highlights

Heating
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

cleanliness

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Rainfall showerhead
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Grand Double Room

cleanliness

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • Sleeps 2
  • 2 Double Beds

Suite

cleanliness

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Private bathroom
Rainfall showerhead
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

Suite With View

  • Sleeps 2
  • 1 Queen Bed

Double Room Executive With View

  • Sleeps 2
  • 2 Double Beds

Suite With Garden View

  • Sleeps 2
  • 1 Queen Bed

Room Deluxe With Garden View

  • Sleeps 2
  • 1 Queen Bed

Double Suite Superior With View

  • Sleeps 3
  • 2 Double Beds

Similar properties

About the area

San Cristóbal de las Casas

Located in San Cristóbal de las Casas, Hotel Villa Mercedes is in the historical district. Amber Museum of Chiapas and Mesoamerican Museum of Jade are cultural highlights, while Plaza 31 de Marzo is a notable landmark. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are two other places to visit that come recommended. Make sure you don't miss outdoor adventures like hiking/biking trails, ecotours and mountain biking.

What's nearby

  • Amber Museum of Chiapas - 19 min walk
  • Santo Domingo Handicraft Market - 3 min drive
  • Plaza 31 de Marzo - 3 min drive
  • Mesoamerican Museum of Jade - 3 min drive
  • San Cristóbal de las Casas Cathedral - 3 min drive

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive

Restaurants

  • Fragola - 3 min walk
  • Cacao Nativa - 3 min walk
  • Las Jicaras - 7 min walk
  • Asador la Herradura, Carnes & Cortes - 1 min walk
  • Vips - 4 min walk

About this property

Hotel Villa Mercedes

Hotel near Plaza 31 de Marzo
Located close to Amber Museum of Chiapas and Mesoamerican Museum of Jade, Hotel Villa Mercedes provides a terrace, shopping on-site and a coffee shop/cafe. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • Free self-parking and extended parking
  • English breakfast (surcharge), a free local area shuttle and a local area shuttle
  • Express check-out, express check-in and a front desk safe
Room features
All 83 rooms include comforts such as dressing gowns, as well as thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch plasma TVs with cable channels
  • Coffee/tea makers, heating and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 kilometres
  • Area shuttle
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM–noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,408 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 165 for adults and from MXN 85 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristóbal de las Casas
Hotel Villa Mercedes Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Villa Mercedes pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Villa Mercedes?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes on 7 Apr 2024 start from NZ$98.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Villa Mercedes?

Self-parking and extended parking are free at this property.

What time is check-in at Hotel Villa Mercedes?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes?

Checkout is at noon.

Where is Hotel Villa Mercedes located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Amber Museum of Chiapas, Plaza 31 de Marzo and Mesoamerican Museum of Jade. Santo Domingo Handicraft Market and Na Bolom Cultural Museum are also within 3 mi (5 km).

Hotel Villa Mercedes Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 205 reviews" "
Rating 8 - Good. 62 out of 205 reviews" "
Rating 6 - Okay. 18 out of 205 reviews" "
Rating 4 - Poor. 6 out of 205 reviews" "
Rating 2 - Terrible. 7 out of 205 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

8/10 Good

Celso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023