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Hotel Na'Lum

2.5 star property
Hotel with free parking, near Santo Domingo Handicraft Market

Choose dates to view prices

Hotel Na'Lum sits in the heart of town, offering a charming coffee shop and convenient laundry facilities. The sun-drenched terrace provides a perfect spot to relax, while free in-room WiFi keeps everyone connected. Travelers consistently mention the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (3 Double Beds)

Family Room (3 Double Beds)

Family Room (3 Double Beds)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • Sleeps 6
  • 3 Double Beds

View all photos for Superior Triple Room

Iron/ironing board, free WiFi, bed sheets

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Deck/patio
Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
In-room safe
Daily housekeeping
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

Highlights

Deck/patio
Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
Desk
  • Mountain view
  • Sleeps 6
  • 2 King Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Carretera Panamericana Km 181, Colonia Salsipuedes 10 A, San Cristóbal de las Casas, CHIS, 29296

What's nearby

  • Palace of Justice of Los Altos - 6 min drive - 2.2 km
  • Moxviquil - 8 min drive - 1.9 km
  • Santo Domingo Handicraft Market - 8 min drive - 2.9 km
  • San Cristóbal de las Casas Cathedral - 9 min drive - 3.6 km
  • Na Bolom Cultural Museum - 14 min drive - 4.4 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 71 min drive

Restaurants

  • ‪Taquicardia - ‬1 min walk
  • ‪La Cabaña De Don Juan Bosco - ‬3 min drive
  • ‪El Lechon Coleto - ‬17 min walk
  • ‪Cafeteria El Estudiante - ‬2 min drive
  • ‪El Cayuco - ‬19 min walk

About this property

Hotel Na'Lum

Hotel near Santo Domingo Handicraft Market
Located close to Arches of Carmen and Guadalupe Church, Hotel Na'Lum provides a terrace, a coffee shop/cafe and laundry facilities. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Free self-parking
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage
  • A 24-hour front desk, tour/ticket information and concierge services
Room features
All guestrooms at Hotel Na'Lum have comforts such as free WiFi and room service.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: MXN 90 for adults and MXN 60 for children
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately MXN 90 for adults and from MXN 60 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Na'Lum San Cristobal de las Casas
Na'Lum San Cristobal de las Casas
Na'Lum Cristobal las Casas
Hotel Na'Lum Hotel
Hotel Na'Lum San Cristóbal de las Casas
Hotel Na'Lum Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Na'Lum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Na'Lum?

Self-parking is free at this property.

What time is check-in at Hotel Na'Lum?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel Na'Lum?

Checkout is at noon.

Does Hotel Na'Lum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of MXN 1200 per vehicle applies.

Where is Hotel Na'Lum located?

Situated in San Cristóbal de las Casas, this hotel is within 3 mi (5 km) of Santo Domingo Handicraft Market, Arches of Carmen and San Cristóbal de las Casas Cathedral. Plaza 31 de Marzo and Mesoamerican Museum of Jade are also within 3 mi (5 km).

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Reviews

Hotel Na'Lum Reviews

9.2

Wonderful

9.6

Cleanliness

10

Location

9.4

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 65 reviews
Rating 8 - Good. 12 out of 65 reviews
Rating 6 - Okay. 4 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

Reviews

10/10 Excellent

Anna

Liked: Staff & service, amenities, property conditions & facilities
The hotel was so unique, so quiet, it was a nice stay overall.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, beautifully decorated interior.
Stayed 1 night in Jun 2023

10/10 Excellent

JASMANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is very attentive, they care about making sure you are well and comfortable, the hotel is very clean, comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE SERVICIO

EXCELENTE SERVICIO, LIMPIO Y EL PERSONAL MUY ATENTO
Stayed 5 nights in Dec 2017

6/10 Okay

Damaris

Disliked: Staff & service
Faltaban 2 horas para nuestra salida y la mujer de recepción nos estaba apresurando y presionando con que nuestra salida debía ser 12 en punto o nos cobrarían extras, eso lo hizo 2 veces más cuando aún faltaba más de 30 mns para salir. La verdad fue de mal gusto y fastidioso. Aparte ese día solo había en el menú opciones con huevo.
Stayed 1 night in Jul 2024

10/10 Excellent

JENIFER

Liked: Cleanliness, amenities, property conditions & facilities
Hotel muy bonito en excelentes condiciones. Tiene un concepto rústico pero moderno. Está a las afueras de la ciudad, lo cual yo pienso que está bien porque no hay problemas por estacionamiento y espacio como lo es en el centro de san Cristóbal. Recepción 24 horas pero recomiendo que mantengan comunicación con el hotel para coordinar llegadas y salidas. La comunicación con el hotel es excelente, y respondieron todas nuestras dudas. El hotel cuenta con plancha para la ropa, lo cual es muy conveniente. Las reglas del hotel si son estrictas, por lo cual recomiendo que sigan las indicaciones proporcionadas. Nos la pasamos muy cómodo. Gracias!
Stayed 6 nights in Jun 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad
Stayed 3 nights in Dec 2023

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Agua fría para bañarte, tuvimos que solicitar dos días a recepción que prendieran el boiler y esperar a que se calentará el agua.
Stayed 3 nights in Aug 2023

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities
Sn
Stayed 2 nights in Aug 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, habitación, servicio y estancia.
Stayed 1 night in Aug 2023

10/10 Excellent

Genoveva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonita la experiencia pero hubo un pequeño incidente que me pareció excesivo ya que se mancharon las sábanas con maquillaje y me las cobraron como nuevas y considero que se debió de pagar la lavandería a excepción de eso todo estuvo bien
Stayed 3 nights in Aug 2023

2/10 Terrible

Yessica Selene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y precio accesible, solo son muy desconfiados y eso no te permite estar agusto , en 2 ocasiones me comentaron que faltaban toallas cuando no era asi
Stayed 4 nights in Jul 2023

8/10 Good

Yesica

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente
Stayed 1 night in Jul 2023

10/10 Excellent

Jose Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar a las afueras de San Cristobal, es ideal si vas a viajar a las afueras de San Cristobal para evitar el tráfico del centro. Las instalaciones son bastante limpias y cómodas, el desayuno que puedes comprar ahí támbien es muy bueno. Altamente recomendable
Stayed 2 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable

Muy agradable la estancia, solo falta un poco más de comunicación del personal que brinda el servicio hacia el cliente, mencionar los servicios que ofrece el hotel, ejemplo: desayunos, comidas, servicio de taxis, transporte, etc, me gustaría el hotel contará con un cartel de los puntos turísticos qué uno puede visitar en los alrededores, ya existe el Internet, pero considero que seria bueno, por lo demás la estancia es muy grata, volvería a hospedarme SI
Stayed 2 nights in Jun 2023

10/10 Excellent

JOSE ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito y limpio El diseño es acorde al lugar El exterior no tan favorable pero no es de mucha importancia para mí En conclusión bien lugar bonito y limpio
Stayed 1 night in Apr 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad nueva e instalaciones en buen estado. Excelente atención al cliente. Habitaciones con espacio algo reducido.

10/10 Excellent

Maestra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la limpieza, atenció. Y tranquilidad.. Disfruté mucho estar en la habitación.

10/10 Excellent

rosa edith robles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy económico y cumple su función, está limpio, agradable, te dan café o té de cortesía, la cama está cómoda y la ubicación esta excelente para personas que saldrán a carretera para visitar otras atracciones de Chiapas como las cascadas y palenque. Definitivo me volvería a hospedar
Stayed 2 nights in Nov 2022

6/10 Okay

Jose manuel

Todo bien pero queda muy lejos del centro y tuve que cancelar la reservacion, el personal del hotel me marco , les comente pero me dijeron que cancelara en linea lo cual se me hizo absurdo si yo le estaba avisando por teléfono
Stayed 3 nights in Sep 2022

8/10 Good

DANIELA

Liked: Cleanliness, property conditions & facilities
No atendieron cuando se solicitó desayuno, la actitud de la recepcionista no fue buena al realizar el check in
Stayed 1 night in Jul 2022

10/10 Excellent

teresa

Liked: Cleanliness
La decoración el patio interior hermoso lleno de vegetación y muy acogedor
Stayed 1 night in May 2022

8/10 Good

Ronald J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

We were comfortable there, and the staff were friendly. Breakfast was good. We had a car so it was no problem to get to the center of town in 10 minutes. The first room was a little claustrophobic like a cave. The sevond stay the room was a little larger and the bathroom was better. Overall it was a good stay and a good value
Stayed 1 night in May 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service
Es un hotel decente muy limpio , buen precio excelente el servicio del staf muy serviciales , el desayuno muy bien buen sabor ... el unico inconveniente es que me toco la habitación del abajo y es demasiado humeda.
Stayed 6 nights in Apr 2022

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general bien
Stayed 1 night in Apr 2022