San Benito Hotels, Mérida

"Well, the pictures are different than the actual place. They don’t have coffee in the rooms. They offer you the usage of a coffee machine if you go to the store and buy coffee. My credit card was lost inside of a taxi. And two nights later the taxi man arrived at this hotel at five in the morning, and the staff went to my door and knocked on my door until I woke up and told to come to the lobby to get my card from this taxi man. And the taxi man had been trying to use my card multiple times before he turned it into me to get a tip from me. I did not know he had tried to use it until I looked at my emails records from my credit card company saying the card was declined so the taxi man since he had no luck with my car decided to try to return it to be a hero and do so at five in the morning before I woke up to the emails from my credit card and this hotel and their staff allowed this man into the lobby and then came to my room and woke me up. Completely and totally unacceptable. There was no hot water. They offered an extremely tightly wound in plastic small bar of soap that was a joke. The woman and the daughter who worked in the lobby downstairs were the nicest part of this hotel. They were extremely sweet people. Everything else about my stay there was not great. I still cannot believe they woke me up at five in the morning to allow this taxi thief to try to give me my card back and of course I gave him a tip not knowing he had been trying to use my card all night. No good!"

"excellent in fron of the beach"

"Let me start by saying we stayed here for a couple days because it was recommended by someone. After actually staying here, below are all the issues we had with and reasons why we will never stay here again: 1. Terrible food - we did all inclusive and never ate here after the first night. Very limited selection, potatoes were rubbery and unable to chew. 2. Staff - overall nice but not what would whoever in Mexico. Didn’t really ask about our stay when we checked out and have seen way nicer employees at other resorts. 3. Pool - freezing cold and consider it was very windy during this time when we were there. 4. Insects - below is a recap of all the insects we woke up to in our room: - huge spider, not your typical spider - found a roach in my room and in my luggage after checking out - bee in bathroom 5. Property - very outdated. We did not have WiFi in our room and the tv never worked. The bathroom also had the bare minimum towels and water took about 5 minutes to heat up. "

"There was a smell coming from the drain. Also no safe. Other than that very nice. Staff great, very clean."

"We had a lovely time here, this is a beautifully designed home with big sliding doors out to the pool and beach and sweet courtyard beside the stunning staircase ! The rooms are large, the beds are very comfortable. The wind can be very loud in some of the rooms. The kitchen was large, lovely and easy to use, pots were good, lots of tupperwear, knives adequate and lots of cutlery, but not a lot of mixing bowls etc. and not well stocked with food basics. Good to note - there is only a bar to sit at inside with the large table out on the deck - but the wind can make it hard to be outside in the afternoon/evening. The pool was lovely and clean, with lots of natural vegetation, and such a great view of the beach! Also a sweet spot down closer to the beach with a little area and climber for kids to play. It is farther down from the 'beach towns', but close to a little fishing village, with a few fun place to eat nearby. "

"Todo está muy bien , los baños un poco antiguos pero en general todo muy bien , la chica de los masajes es una maga me quito el dolor del nervio ciático , lo único poco mal es que se escucha mucho cuando tienes huéspedes enseguida . "

"What really made this hotel stand out was the incredible staff. From the moment we arrived, they were warm, welcoming, and genuinely kind. Every interaction was friendly and helpful, and they clearly take pride in making guests feel comfortable and well cared for. Their hospitality truly made the stay special. The room itself was spotless and very well equipped, showing the same level of care and attention. The hotel also has a small pool and convenient parking, which were nice touches. One of our favorite spots was the rooftop terrace. It has comfortable patio furniture and is the perfect place to relax in the evening with a glass of wine and enjoy the warm breeze. Overall, this hotel offers a clean, comfortable stay, but it’s the wonderful staff who really make it memorable. Their kindness and attentiveness are what set this place apart."

"We had a fabulous time. Unbelievable spot no neighbors on one side and nobody in the house next-door. So peaceful, constant breeze perfect weather giant house great pool violet and Jorge were great. Answered my questions right away,although I had only a couple. Highly recommend."

"Hotel has potential but is very tired. Shower is good, bed is fine, fridge in the room is great, pool is clean. No English spoken, had to change rooms because of boiler problem, lost electricity twice although not sure if it was just the hotel or more widespread. Hotel very overpriced for what you get. Old tiles, no plug in sink, marks on walls etc. just needs a redue. Worst part..I was the only guest in the entire place ! Never had that happen before, kind of creepy. Staff was very nice."