All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 603 out of 1002 reviews" "
10 - Excellent
603
Rating 8 - Good. 195 out of 1002 reviews" "
8 - Good
195
Rating 6 - Okay. 99 out of 1002 reviews" "
6 - Okay
99
Rating 4 - Poor. 61 out of 1002 reviews" "
4 - Poor
61
Rating 2 - Terrible. 44 out of 1002 reviews" "
2 - Terrible
44
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
dory
Travelled with family, Travelled with family and small children
Our last morning breakfast was very understaffed therefore...no forks, very little food options & very long waits for food to be refilled. But other days breakfast was good.
Our room did not get cleaned daily as I would have liked. I prefer my bed made & room cleaned daily as that is what I believe is part of what I'm paying for.
dory
Stayed 3 nights in May 2024
10/10 Excellent
Enrique
27 May 2024
Liked: Cleanliness
Enrique
Stayed 1 night in Feb 2024
Response from Karolina on 28 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
6/10 Okay
Brettnee
Travelled with family
12 May 2024
Liked: Property conditions & facilities
Property seemed under staffed. Check in employee was not helpful with basic info like location of pool, WiFi, etc. More staff was needed in breakfast buffet are cleaning and wiping down tables. Breakfast area was not cleaned. Room was next to busier road so lots of traffic noise.
Brettnee
Stayed 2 nights in May 2024
Response from Idalia on 19 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We strive to provide reliable and friendly service that makes a difference in your stay and look forward to welcoming you back soon.
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback.Best Regards,Idalia
Dear Hamit,We appreciate your feedback. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Have a wonderful rest of your day,Idalia
Hello Sandra,Thank you for staying with us at Embassy Suites, West Valley. I'll make sure to share your feedback with the staff.Have an amazing day!Idalia
That front desk lady had it out for me. I was leaving and she said I was trafficking in and out ( I was not) and she gave me a noise complaint (I got chased down in the hall by someone’s kid) it was so bad we left
Miley
Stayed 1 night in Feb 2024
Response from Zofia Soper, AGM on 27 Feb 2024
Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to improve based on our guests' experiences. We apologize for any shortcomings you encountered during your stay and would appreciate the opportunity to address them directly. Please feel free to reach out to our management team so we can discuss your concerns further and work towards a resolution. Your satisfaction is our top priority.
The hotel had amazing staff super friendly. They just replaced their beds and were so comfortable. The hotel was very clean and had great event center.
Overall good. A little noisy because it’s on a major street, but the rooms itself are really very nice and comfy.
Verified traveller
Stayed 3 nights in Dec 2023
10/10 Excellent
Jewelene
2 Dec 2023
Nice hotel
This was such a nice hotel.firstly it was very clean, bed was cozy. I love how it was set up with three rooms for bed, living area and bathroom. Wasn’t expecting that… and the remodeling was so pretty. We would definitely stay again!
The staff and check in were great. Went to the restaurant to have some food and drinks. They were delicious and the service was amazing. My room had a few issues. My toilet wouldn’t stop running or flush. Had to try to fix it myself self since I was in my pjs and didn't want anyone else coming to my room. The lights didn’t work, only some of the buttons and some buttons were falling off the walls. Had to call someone to come fix the tv. The sheets smelled a little old, but over all it was good. The amazing staff made all the difference.
Staff is fantastic. The room wasnt great. Checked in early then left for the day. Got to our room close to midnight. Used soap left on the vanity, night stand between bed sticky, mattress on pull out bed with big stains, shower so slippery and was very slow to drain. Room had a lot of maintenance issues. For the price, I expected better. With tax, over $200 a night.
We really like mostly everything: Excellent service, very clean rooms, brand new upgrade in our room, a lot available parking. Lobby room is rich decorated. We love everything except our room was facing the street and it was noisy to sleep. It’s not the hotel’s fault it’s a location. We stayed only one night so it was ok. But if you plan to stay longer probably consider the noise.