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Reviews of Delta Hotels by Marriott Saint John

3.5 out of 5
Delta Hotels by Marriott Saint John
39 King St, Saint John, NB

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 99 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lise

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super friendly and helpful, from front desk, restaurant, valet staff (al 3 gentlemen) my husband is in a wheelchair, and they helped him
Stayed 2 nights in May 2024

10/10 Excellent

Lise

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, helpful. Took good care of my husband that is in a wheelchair. From front desk, restaurant staff and Valet staff. All excellent.
Stayed 6 nights in May 2024

10/10 Excellent

Smith Temitope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 4 days. Loved it
Stayed 4 nights in Mar 2024

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in and out
Stayed 1 night in May 2024
Response from Kyle L on 24 May 2024
Dear Kristina,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience at Marriott. Well kept and professional
Stayed 1 night in May 2024
Response from Kyle L on 16 May 2024
Dear Denise,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Great location. We always say, we love being in the “Marriott bubble”.
Stayed 1 night in May 2024
Response from Kyle L on 13 May 2024
Dear Andrew,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

8/10 Good

Fanny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the staff is always so nice. Coffee\tea in room could be ugraded.Spacious room.
Stayed 3 nights in Apr 2024
Response from Kyle L on 2 May 2024
Dear Fanny,Thank You for your 4 out of 5 review. I'm glad that you enjoyed your stay with us.

8/10 Good

DANNY

Travelled with partner
Liked: Staff & service, amenities
.
Stayed 1 night in Apr 2024
Response from Kyle L on 29 Apr 2024
Dear Danny,Thank You for your 4 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kyle L on 29 Apr 2024
Dear John,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kyle L on 23 Apr 2024
Dear Erica,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay!
Stayed 1 night in Apr 2024
Response from Kyle L on 22 Apr 2024
Dear Jeremy, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Cecile

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great room overlooking the bay of Fundy. Bed was comfortable.
Stayed 1 night in Apr 2024
Response from Kyle L on 17 Apr 2024
Dear Cecile,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Jeana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great~
Stayed 1 night in Apr 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 9 Apr 2024
Dear JeanaThank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walking distance to good restaurants, easy check in, good clean room
Stayed 1 night in Apr 2024
Response from Kyle L on 4 Apr 2024
Dear Greg,Thank You for the 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Other than the lady that checked us in this is a great hotel to stay in and down town Saint John, very quiet and clean. Highly recommend.
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 30 Mar 2024
Dear Lloyd, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Ann-Marie, Hakifax

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, great bed & relatively quiet except for the doors.
Stayed 2 nights in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 30 Mar 2024
Dear Ann-Marie, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Colin

Stayed 1 night in Mar 2024
Response from Kyle L on 16 Apr 2024
Dear Colin,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, amenities
The staff were pleasent, kind and helpful. I will definitely stay here again and promote this hotel to friends. Thanks for a great stay.
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 25 Mar 2024
Dear Bernice, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Most everything we needed for an entire weekend was conectable by a pedway. No need to go outside as the weather was snowy then raining. Even went to a CHL game.
Stayed 2 nights in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 24 Mar 2024
Dear Susanne,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Delta in St John. Great experience and would stay again
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 17 Mar 2024
Dear Colin, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 17 Mar 2024
Dear Andrew, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here. The kids love the pool and Hot tub and the temperature of pool is consistent every stay. lots to do around the hotel here. Loved our time here.
Stayed 1 night in Mar 2024
Response from Kyle L on 11 Mar 2024
Dear Gregory,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very friendly staff .
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 10 Mar 2024
Dear Neil, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Brieanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very nice!
Stayed 1 night in Dec 2023
Response from GMae Eviota - Duty Manager | Delta Saint John on 10 Mar 2024
Dear Brieanna,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 10 Mar 2024
Dear Nathan,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

4/10 Poor

Angus, Sooke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 8 Mar 2024
Dear Angus,Thank You for your review. I have shared your comments with the appropriate hotel administrative staff to prevent issues like these from occurring in the future. Thank You again for staying with us.

10/10 Excellent

Rachelle

Business traveller
Great location, great hotel! Clean and awesome staff 😀
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 7 Mar 2024
Dear Rachelle, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

8/10 Good

Shawn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Checkout is not until 12 pm, but had the house keeping lady knock on the door at 9:40 am, not impressed, stayed it a lot of hotels and never had that happen
Stayed 1 night in Mar 2024
Response from Kyle L on 6 Mar 2024
Dear Shawn,Thank You for your review. I have shared your comments with the appropriate hotel administrative staff to prevent issues like these from occurring in the future. Thank You again for staying with us.

8/10 Good

Tyrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the delta SJ is a great hotel very nice staff super helpful and mall is attached to the hotal
Stayed 1 night in Mar 2024
Response from Kyle L on 5 Mar 2024
Dear Tyrell,Thank You for your 4 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kyle L on 5 Mar 2024
Dear Jennifer,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and super comfortable and convenient
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 4 Mar 2024
Dear Andrew, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Kaitlyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice room, super friendly staff- from front desk to the valet. Super impressed with the quality of the hotel for what we paid for it, they should be setting a standard for Delta hotels, especially in the maritimes!
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 4 Mar 2024
Dear Kaitlyn, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we deliver. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Olivia

Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 24 Mar 2024
Dear Olivia,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service
Parking is very confusing. There is no sign that says to park on the 6th floor for direct access to the hotel. We parked on the 2nd level and walked around the building to the main entrance. Main lobby is very nice and the staff are excellent. We had a king room with harbour view and was surprised how “worn” the room was. They could certainly use a refresh but the bed was comfortable.
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 4 Mar 2024
Dear Laura, Thank You for your 3 out of 5 review. Your comments have been shared with the hotel administrative team to help continue to improve our services overall. Thank you again for staying with us.

2/10 Terrible

Katie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 4 Mar 2024
Dear Katie,Thank You for your review. I have shared your comments with the appropriate hotel administrative staff to prevent issues like these from occurring in the future. Thank You again for staying with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service.
Stayed 2 nights in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 1 Mar 2024
Dear Daniel,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Kyle L on 26 Feb 2024
Dear Chuck,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Chris, Moncton

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you everyone! We had a wonderful relaxing stay. Very pet friendly and helpful staff
Stayed 1 night in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 24 Feb 2024
Dear Chris, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Didn't care for the process to get from parking to the room.
Stayed 1 night in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 18 Feb 2024
Dear Deborah,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Oakley

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Elevators are slow, shower head was so low I had to squat down and I’m not tall. Very poor insulation between rooms teens kept us up well after midnight with young kids phone in room to call front desk to file complaint but it didn’t work. Property was once a nice option but time has taken its toll. Love staying in uptown Saint John but will be looking at a different property next time. Staff was excellent other than these gripes
Stayed 1 night in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 20 Feb 2024
Dear Oakley,Thank You for your 5 out of 5 review. Your comments have been shared with the hotel administrative team to help continue to improve our services overall. Thank you again for staying with us.

2/10 Terrible

Mark

Liked: Cleanliness
Disliked: Staff & service
They couldn’t find my reservation check in took over 45 min with a confirmation number from the hotel. I ordered room service and received a raw hamburger which took them over 15 min to come and check it and pick it up.
Stayed 1 night in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 18 Feb 2024
Dear Mark,Thank You for your review. I have shared your comments with the appropriate hotel administrative staff to prevent issues like these from occurring in the future. Thank You again for staying with us.

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Kyle L on 13 Feb 2024
Dear Annie,Thank You for your 10 out of 10 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Angie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 11 Feb 2024
Dear Angie, Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Terrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kyle L on 12 Feb 2024
Dear Terrina,Thank You for your 5 out of 5 review. I'm glad you enjoyed your stay with us.

10/10 Excellent

Yanick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 1 night in Jan 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 11 Feb 2024
Dear Yanick,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves that they had a pack and play for our baby sent to our room and set up for us. Great service. Easy parking was great too.
Stayed 1 night in Feb 2024
Response from Kyle L on 9 Feb 2024
Dear Courtney,Thank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

8/10 Good

Jamie

Stayed 1 night in Feb 2024
Response from Kyle L on 21 Mar 2024
Dear Jamie,Thank You for your 4 out of 5 review. I'm glad that you enjoyed your stay with us.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 11 Feb 2024
Dear HeatherThank You for your 5 out of 5 review. I'm glad that you enjoyed your stay with us.

4/10 Poor

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 5 Feb 2024
Dear Jack,Thank You for your review. I have shared your comments with the appropriate hotel administrative staff to prevent issues like these from occurring in the future. Thank You again for staying with us.

10/10 Excellent

Serge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorit hotel
Love this hotel Close to all uptown Saint John
Stayed 1 night in Feb 2024
Response from GMae Eviota - Duty Manager | Delta Saint John on 5 Feb 2024
Dear Serge,Thank You for your 10 out of 10 review. I'm glad that you enjoyed your stay with us.