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"We love this hotel and stay when ever we are in Cleveland. The entire staff is friendly and helpful. It is a lovely hotel, unique and clean. Everywhere you look the walls are filled with beautiful and interesting art. They have a fun little bar area and beautiful dining area with REAL plates and glasses (thank you). We were there at Christmas. It was decorated beautifully and the music in the lobby was tasteful and not overpowering. Only complaint is that the pillows were not very comfortable. Ill just bring in my own the next trip. "

"Nice room, polite and friendly staff. The restaurant had great food and drinks. I love that the staff doesn’t force you out the room at checkout time. I will definitely revisit this hotel. "

"Very pretty hotel. Lots of character. Staff was wonderful. Would stay again for sure. "

"The staff was attentive and the room was comfortable. We were going to Rocket Arena and the location was very convenient! We also placed room service and the meal was delicious. Good time!"

"The entire stay was fabulous. The Arcade was decorated for Christmas and the tree was beautiful. The staff was amazingly friendly."

"Nice hotel. Clean and stylish rooms. Great location for a Browns game!"

"Yes"

"Customer service was great...rooms were clean. Pets were welcome and standards remain great!"

"Clean room, check in desk was wonderful "