2/10 Terrible
Vuk
Travelled with family and small children
21 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE experience in a nutshell to the extent that license for running this property should be probably re-examined, as it has BAD HOTEL MANAGEMENT written all over it..Comfort Suites used to be a decent brand where one could expect a clean room, a pleasant service and environment and an acceptable breakfast in the morning - none of which has happened during our 2-day stay!
List of complaints is long, but to summarize a few:
- At the entrance of the hotel there were big 2 printed signs that say "public restroom not available", so you know upfront what kind of property you are entering (i.e. far from classy)
- Check in was unnecessary long, not because it was a long line in front of us, but because the receptionist had a very laid-back attitude and it took him about 15 min to check us in (which yes, seemed like an eternity after you just drove 400 miles)
- Rooms were not clean and have a weird smell inside, carpet looks like it has not been washed in 20 years and you actually get that ugly/sticky feeling on your toes and soles when you walk around barefoot on it
- Breakfast was substandard: NO cream cheese, NO soy or almond milk, NO fruit (except a couple of plastic-wrapped apples) and there were 2 signs for broken toaster and coffee machine
- Pool water was very blurry and uninspiring to take a dip in
- And finally: the waitress told me that if I want some cream cheese, I should ask the management directly, as she's been telling them to reorder it, but they NEVER LISTEN.
Vuk
Stayed 2 nights in May 2024