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"Staff was friendly. "

"The staff was very friendly and welcoming. The room was a bit small but it was very clean and well decorated, we really enjoyed our stay, even though it was just 1 night!"

"The room was nice, clean, and spacious. The staff was friendly and the breakfast buffet was plentiful! "

"Staff was great, from room, front desk bellman,bar and security. Kudos to all."

"We had to contact the staff for some missing towels and to clean the floor after tracking in a lot of salt and snow. They were very responsive to all of our requests. Everyone was very helpful and the waitress in the restaurant was outstanding! "

"Did not appear that we had any control over the heat … seemed to be stuck at 65 no matter what you did to the thermostat. Also a comforter would have been nice for the bed "

"Room was clean. Everyone was polite and helpful."

"Nice hotel. Clean and stylish rooms. Great location for a Browns game!"

"Customer service was great...rooms were clean. Pets were welcome and standards remain great!"