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"Arrived for an anniversary stay with my partner and child.. upon arrival advised by local members we wouldn't want to take baby into the pool as it was like the north sea, the members have been complaining for weeks it hadnt been heated. The sauna and steam room were broken and the pool freezing. Considering it is a spa retreat destination this was shocking. We were told an engineer had been called but the members and attendees were out spoken saying they pay monthly membership and it has been broken for weeks .. Other couples arroved at the same time for spa breaks with the spa having no functioning sauna steam room or pool "

"Excellent breakfast parking easy room clean"

"Breakfast was average. However the hotel was in very good condition. Very clean and staff were great. "

"Breakfast was good. Rooms are poor quality, very old. Things broken in the rooms and nothing staff can do about it but say sorry. The spa is good but restricted to just one hour and also restricted to just the pool, can’t use the nice spa pool without paying another £70 per person per day so be aware of that. The hotel location is good, walkable to the park and ride and each to get into the centre etc. "

"Breakfast very standard self service. Bar didn’t open in the morning as advertised "

"Excellent staff. Superb dinner. Comfortable clean room.Excellent value for money."

"Room was spacious and comfortable and the room was spotless and a comfortable temperature when we entered it. Staff were friendly and warm and the room had everything that we required."

"Early check in was great. Room is quite dated and needs some maintenance but the bed was very comfy. We would stay again if in the area."

"We arrived late afternoon and were greeted by a very friendly receptionist, out room was clean, tidy & comfortable, the bathroom was of an adequate size although the shower/bath tap was lacking in pressure. Breakfast was good with choices of cereals, teas/coffees, yoghurt, bread for toast was fresh as were the croissants. The hot breakfast bap with egg, bacon & sausage was very good. During our stay the 5 members of staff (Lisa, Helen, Dianne, Gemma & Dorothy) we came into contact with couldn't have been any more friendly and helpful. You have to pay for car parking (£5.00 per 24 hrs). The only downside, if any, it is on the edge of a small retail park and apart from a Costa & Greggs there is nowhere within walking distance to eat."