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"Historical property with poor room condition "

"It is always a pleasure to stay at the Serena. Your staff is superb! "

"Great stay - lovely service and beautiful grounds. Really enjoyed the food at the hotel."

"Very helpful and thoughtful staff. The outdoor space is very relaxing at night, the restaurant attached is very good (for local & Chinese cuisine with good prices). There are plenty of stores for shopping nearby. The genocide memorial, large market, and camp Kigali are very close. The area is quite safe although very busy in certain spots. The room is big, bed is big, and shower is good (good pressure and good temperature)."

"Here are a few issues I had at the apartment 1. Noticed the door at the living room is always opened and a staff member can just barge in. It was like the living room is an extension of their office. I didn't appreciate it and tried enforcing privacy at some time and was told to just focus on my room. 2. I constantly had to remind the manager about internet disruption, electricity getting exhausted. If you are a business person, I would not recommend this apartment. 3. Janvier is a nice guy. Same as the cleaning lady. They are the only positives in my experience. 4. Overall, I think the property managing needs a bit more training on customer relations. 5. It is a shared apartment and you may want to use a headphone cuz your apartment mate might be busy,,,,, if you know what I mean. "

"The overall ambience at the hotel was easy going and peaceful.Breakfast was varied and interesting. My room was spotless and the cleaners made some adorable shapes out of my towels when they changed them Only minor gripe was there was insufficient areas down in reception to either sit down and chat or do some work- unless you went to the onsite coffee shop."

"Good location in city center. Staffs are helpful and friendly. Rooms are clean. Only wish a shower door to prevent water overflow."

" My stay here exceeded very expection from moment I arrived, the atmosphere felt peaceful, secure, and professionally managed. The room was exceptionally clean, well-organized, and designed for true comfort. I slept perfectly and woke up refreshed. What impressed me most was the attention to detail and the welcoming environment. This is not just a place to stay, it’s a place to experience comfort and peace. I will absolutely return and highly recommend it to anyone looking for quality and reliability"

"Needs improvement however, good hospitality and environment"