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"Nightmarish experience. I was traveling with a friend who wanted his own room. We booked this hotel at the last minute as it was close to the NP HQs. We arrived at 7 pm to find no front desk, just a bar area that was manned by a young lady who stated that we couldn’t stay as the owner had not been paid. Then the owner called stating that it was late so we could stay and that payment could be discussed in the morning. The hotel did not have wifi as advertised, there was no running or hot water...

"This was one of the most incredible experiences I have ever had. The staff was unmatched, so friendly and kind. The food was delicious and so well curated. I CANNOT RECOMMEND THIS PLACE MORE! Completely stunning both the place and the people!"

"Exceedingly lovely staff. So many nice surprises like burning fireplaces in the rooms with hot water bottles in the beds, foot rubs and shoe cleanings after our hike. Mattresses were amazing. Food was quite good, the included breakfast is expansive. Very beautiful grounds. Live dancing one night. Lovely dog Sparky. A few words of caution: most of our showers did not have hot water. Drinks and dinner were pretty pricey, so would consider at least bringing your own bottled water. They didn’t have...

"Ruhondo Beach Resort is a beautiful place that requires a boat ride to get to. I stayed in an Executive Tent, which had a queen size mattress, light, electrical plug, and WiFi. The lake is a beautiful setting with many water birds, and spectacular views of the volcanoes!"

"The staff was incredibly kind and helpful they even helped us arrange our gorilla trekking! Rooms were clean, cozy, and surrounded by nature. A perfect lodge for adventurers!"

"The staff are responsive and kind, the grounds are lovely, and the rooms were nice. "

"The staff was the best part. They were so accommodating and friendly. The garden was also beautiful and the food was amazing. Highly recommend. "

"Very beautiful property. The staff were lovely very happy to help. Nice rooms everything was great. I was able to get a gorilla trek at the last minute which was fantastic due to the last minute calls arrangement by the supervisor ladies at the desk. Well furnished and updated colonial house.."

"Clean rooms, quite and great customer care"

"The staff was very friendly and more attentive than any other hotel I have ever stayed at. The lodge itself is very outdated the price was high but so are all the other ones in the area."

"I slept in a simple tent, the bed was nice. Good food, tastful Tilapia. Good conversations with the staff, especially with Jean Marie (Pfaff). Next time I will leave the bike on the pier, the road to the resort is too bad!"

"Tout était parfait"