Royal Palm Reserve Tours and Activities

Junior swim out suite was awesome! Property is new with Private beach. Staff were nice and friendly. Hotel is overall absolutely beautiful. There were a lot of food options. The only thing I would recommend is adding pool towels in the swim out rooms or provide something for guest to clean the wet floors after getting out the pool and walking in the room.

The hotel is brand new and already have many things that doesn’t work properly. Looks like it’s been open for years. The most important things is air condition not working in the whole building. When I check in the room it was 30°C and I called them and they claim that the system in my building has AC problems and they are working on it. I asked to be transfer to another building but I have to pay for upgrade. They couldn’t resolve the problem for two days. and after they say, they fixed it it and still never went below 24° for the rest of the stay. The whole resort was very hot. The only place you can cool down if you go to à la cart Restaurant, I stay in many five-star hotels, but this is one is the worst one. The beach is a man-made doesn’t even look like you would want to go swimming. White sand in the shores but in the water full of seaweed. I was looking forward to go to this hotel, but I got really disappointed I should go with my first choice. Definitely not five star resort they have lots to work on.

Excellent Resort, especially all the excellence club amenities