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Reviews of Hotel Kent

3 out of 5
Hotel Kent
Via Reggio Emilia 71, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 111 reviews" "
Rating 8 - Good. 51 out of 111 reviews" "
Rating 6 - Okay. 24 out of 111 reviews" "
Rating 4 - Poor. 4 out of 111 reviews" "
Rating 2 - Terrible. 7 out of 111 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Elisa

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Il water di una delle due stanze purtroppo era ancora sporco di escrementi. Mobili riparati con lo scotch. Colazione nella media. Sarebbe stato preferibile qualcosa di fatto in casa. Il personale comunque gentilissimo e disponibile.
Stayed 1 night in Mar 2024
Response from Francesca on 31 Mar 2024
Buongiorno signora Elisa, da lei non abbiamo ricevuto nessuna lamentela direttamente, anzi alla fine del soggiorno ci ha anche detto che era stato tutto perfetto. Se ce l'avesse detto subito le avremmo cambiato immediatamente la camera.Comunque, la ringraziamo per aver apprezzato lo staff.

10/10 Excellent

Higinio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Mar 2024
Response from Francesca on 16 Mar 2024
Hello, thank you so much for your comment. We're very happy that you enjoy your staying!

4/10 Poor

Mohamad, kuwait

Disliked: Staff & service, property conditions & facilities
Very bad receptionist staff only the lady was smiling the other Asian maybe Chinese guy was fighting with us Overall very bad experience will never repeat it again in this hotel
Stayed 5 nights in Jan 2024
Response from Victor on 5 Feb 2024
Good evening Mr.Mohamad, thank you for your feedbackAbout your comment, Staff said to you that if you need something like food,coffee if can to ask and dont take by yourself, cause can be hurt with machines.Staff

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here! Nice and clean, cool area that isn’t touritsty. Only complaint was the walls were not very soundproof so a bit noisy, but understandable given the age of the building.
Stayed 2 nights in Dec 2023
Response from Samy on 28 Dec 2023
Thank you

2/10 Terrible

Andrew

Stayed 3 nights in Nov 2023

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The shower would flood after ~3 minutes of use. You would have to turn the water off whilst you waited for it to drain (which took another 3 minutes). I spoke to a staff member as soon as the issue became apparent. Nothing was done to fix this.
Stayed 4 nights in Nov 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Okay but needs some help
Although the location of the hotel is great with restaurants and cafes close by, the washroom was extremely small and the shower was even smaller. I am 6 foot and 250 lbs and had to get into the shower sideways. This is not what I expected for a hotel in Rome.
Stayed 4 nights in Oct 2023

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
it was fine for the price. we were upgraded to a private bath which was nice, but there was no fridge which would ve been nice
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and it was convenient to travel to attractions
Stayed 3 nights in Sep 2023
Response from Nurgul on 9 Sept 2023
thank you for feedback

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service
The hotel staffs are super friendly. Lots of restaurants and mini mart around as wells. However, it does require some walk to get any sights, and a bit far from subway The fixture and amenities of hotel were outdated. Bathroom was really dark, and the room has no AC. Between rooms, it was thin wall that I can hear next door using washroom and talking.
Stayed 1 night in May 2023
Response from Nurgul on 11 Jun 2023
We are pleased that you appreciated the work of our staff.As far as the metro is concerned, it is a 12-minute walk from us, otherwise there are several buses within 2 minutes of our hotel to get to the city centre.Regarding air conditioning, your reservation of an Economy Double does not include air conditioning even the private bathroom, we are sorry that you did not appreciate the free upgrade to the private bathroom on our side we made.

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was amazing.
Stayed 3 nights in May 2023
Response from Nurgul on 25 May 2023
Thank you for the review!

10/10 Excellent

David

Stayed 3 nights in May 2023
Response from Nurgul on 25 May 2023
Thank you for the review!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel Kent
On arrival staff couldn’t tell us a thing about the place told us there wasn’t laundry service or there was but it was down the street 6 minutes walk, when it was listed in the hotels details. Asked another staff member the next day they said they did have laundry service. stayed two nights the first night the shower filled with water and couldn’t drain and the second no hot water and when asked the staff they said you have to get in quick. They made up for it tho gave us a free coffee for not being able to have a shower for 2 days. YAY
Stayed 3 nights in Nov 2022
Response from Nurgul on 4 Jan 2023
Dear, thank you for your review, my colleague being new did not know that we offer laundry service for extra fee.We deeply apologize for being waiting for the hot water, its because our structure is an ancient building we are only allowed to install a specific tipe of water warmer.

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to the Roma Termini
Stayed 4 nights in Oct 2022
Response from Nurgul on 15 Oct 2022
thank you for feedback

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, small breakfast area but nice breakfast, everything was clean, just be careful don’t forget to get the front door code , no front desk service after 11pm
Stayed 3 nights in Sep 2022
Response from Nurgul on 17 Sept 2022
thank you for rewiev

8/10 Good

Maeva

Stayed 3 nights in Apr 2022
Response from Nurgul on 27 Apr 2022
Thanks for your review.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and the morning continental breakfast is fresh and welcoming. Thank you
Stayed 6 nights in Apr 2022
Response from Nurgul on 12 Apr 2022
Thank you for review, we hope you visit us again.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Nurgul on 2 Feb 2022
Thank you for your feedback. It is very valuable for us, as it helps to improve the quality of our services. We hope you visit us again. Our hotel staff will make your stay as great as possible.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the close proximity of the hotel to many attractions and key landmarks.
Stayed 6 nights in Oct 2021
Response from Nurgul on 18 Oct 2021
Gentle Guest, thanks a lot for choosing us for your stay, we are honored to have so positively gladdened your stay in Rome. We thank you, hoping to be able to host you in the future. Staf HOTEL KENT

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, small quiet hotel
Have stayed here several times. Its outside the city walls but for us that’s a plus. Rome center is, roughly a 20 minute walk or so, 15 minutes walking to Termini. The area around the hotel is well worth exploring. The rooms are on the small size, comfortable and clean. The staff very friendly and helpful.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is basic but there were no issues. Everything was clean and worked. There is a mini bar and hairdryer in the room. All staff very friendly. We found the best way to get into central Rome was on busses - a 5 minute walk to bus stops and then around a 20 minute bus depending exactly on where you were going. Lots of lovely restaurants within a 5 minute walk of the hotel.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing!
Unfortunately this was not a good experience. Our room was next to the reception area and was incredibly noisy. As it is a 24-hour reception we were constantly woken by phone calls, people arriving at the hotel, general office noise and in the morning the coffee machine, vacuum and people talking. It should not be a room for guests to be staying and i'd recommend if you do choose to stay here that you ask for a room away from the reception/breakfast area. It is between between a 30-50 minute walk to the main sights in Rome and there are some shops/cafes nearby but location is not great and wouldn't recommend walking back at night if you are a solo traveller. The rooms are quite small and there is no kettle/cups etc available, but there is a fridge. The cleaners were very good and some of the staff were friendly but overall being unable to sleep properly and being woken up before 6am each morning made for a very unpleasant stay.
Stayed 5 nights in Oct 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel!
Very comfortable small hotel with decent sized rooms. A little out of the main tourist attractions but only a ten minute walk to the Borghese Gallery and Gardens. From there easy to walk to the Spanish Steps. Updated bathrooms, mini fridge and nice cold breakfast with really accomodating staff.

8/10 Good

Jenn, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel close to train station.
The hotel was clean and medium sized room. The staff was very friendly. It was a 10 minutes away from the train station. I would stay there again for the good price.
Response from Lorenzo on 30 Aug 2016
Thanks for the comment. Come back and see us well

6/10 Okay

Alex

Liked: Staff & service
Good hotel at the perfect location
The staffs were very nice and considerate, and the location was perfect too, very close to the city centre. The room was a bit out-dated but it didn't really affect our stay.
Response from Lorenzo on 30 Aug 2016
We are happy that you spent a good stay at the Hotel Kent Rome. Come back soon

8/10 Good

Wend, London

Liked: Cleanliness, staff & service, room comfort
Inexpensive hotel, close to Rome city centre
Small hotel with friendly, helpful staff. Handy advice provided to help navigate around the city and plan day trips.
Response from Lorenzo on 30 Aug 2016
Thanks for leaving a comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended place to stay
Hotel was good, room very clean with a double bed, bathroom with usual facilities and clean. Staff wa scourteous and helpful, breakfast good.
Response from Direttore on 30 Jan 2016
Thanks for the comment, it's always nice to read the impressions of those who have found good in our hotels. Yours sincerely direction

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Seamus, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kent, a great place to stay
My wife and I went on a 4 night break to Rome. We found the Hotel Kent a lovely place to stay. The staff were great and told us what bus to get to bring us to the centre of the city and Vatican. While the hotel seems to be a bit away from all of the sights it is on the bus route so it is ideal for seeing all of Rome. When we checked out on Friday we could leave our luggage there all day and the Hotel arranged a Taxi for us to the airport. We will stay here again and will reccomend this hotel to friends.
Response from Direttore on 26 Dec 2015
Thank you for your review, we are happy that we have found good of the Hotel Kent, tones and visit whenever he wants. greetings direction

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
So-so
Quite easy to find, with several bus stops nearby.. Staff were very nice as well.. Breakfast needs a little more options.. The thing that turned me off about the hotel was that the bed seemed very dusty.. I couldn't sleep for the two nights coughing and sneeZing.. And you could just tell how dusty it was..
Response from Direttore on 15 Apr 2016
Thanks for leaving a comment following his stay in our hotels. I find it strange that he found the dusty bed, the room cleanliness is something that is close to our heart. I hope to get back as a guest in the future so that it will have an opportunity to change their minds in regard to the cleanliness of our rooms. Sincerely direction

8/10 Good

Mike, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet little hotel.
The place was clean, quiet and the staff were helpful. The daily breakfast was pretty nice. The lady in the coffee shop made an excellent cappuccino. The shower in our room was a bit small and the neighborhood a bit restaurant-sparse, but otherwise a great place to stay.
Response from Direttore on 10 Sept 2015
Thanks for the review I hope to have in the future as our guest

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely staff
Hotel was great and the staff was more then helpful, would recommend to anyone wanting to stay in a low key neighborhood that's close to the main city.
Response from Direttore on 26 Sept 2015
thanks for your comment, it is important for us to know your impressions

8/10 Good

m, canada

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Kent
Great staff!!! Clean, albeit, simple rooms. Expedia overcharged me. That was the only downfall. Free breakfast! No shuttle...
Response from Direttore on 24 Jul 2015
Thank you for your comment, a greeting from the staff

8/10 Good

BSB79

Liked: Cleanliness, staff & service, room comfort
Lovely hotel
Lovely hotel, good location away from the madness of the city but close enough that you do not have to travel far. Tram, bus and metro all within 5-10 minutes walk. Plenty of good bars and restaurants nearby too. Nice and helpful staff, good breakfast and very good value for money.

8/10 Good

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little breakfast
Room was basic but clean and comfortable. Nice little breakfast in the small cafe area - pastries, yoghurt, toast, that sort of thing. Nice staff. Free wifi.
Response from Direttore on 3 Oct 2015
Glad to have passed a pleasant stay the staff of Hotel Kent greets and thanks you for your assessment

8/10 Good

sandra anna maria

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Samy on 22 Jan 2024
Grazie per la sua recensione molto gentile

10/10 Excellent

Paola

Liked: Cleanliness, amenities, property conditions & facilities
OTTIMO
Stayed 1 night in Oct 2023
Response from Nurgul on 4 Oct 2023
Grazie per la recensione

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Ni bien, ni mal
El hotel esta bien, con buen wifi, lo unico malo es que no tiene aire acondicionado y en verano puede ser muy fastidioso, ya que solo se puede dejar la ventana abierta y hay mucho ruido afuera. Estancia regular, las camas son un poco incomodas, pero la ubicación es buena
Stayed 2 nights in Sep 2023
Response from Nurgul on 11 Sept 2023
Thank you for your review, regarding the air conditioning, there are only in comfort rooms, in the classic and economy rooms the air conditioning is not included.You booked an Economy room with shared bathroom and without air conditioning. We are sorry that you did not appreciate the free upgrade we had made to a Classic double room with private bathroom, instead to pay 12 per night

8/10 Good

Nicolas

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Nurgul on 25 Aug 2023
Dear Nicolas, thank you for review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kent
Our tree night stay in Hotel Kent was very comfortable. A very clean room and friendly employee. The location of the hotel was ok, we could walk to the main touristic areas in ca. 20 minutes. If we go to Rome again, we will not look for another hotel
Stayed 3 nights in Jul 2023
Response from Nurgul on 12 Aug 2023
Thank you for your feedback. We are delighted that you enjoy your holiday in Rome. We hope to see you again as our guest.

2/10 Terrible

Senad

Stayed 4 nights in Dec 2022
Response from Nurgul on 3 Jan 2023
Having no comment, we do not know why you have left us 2 points

10/10 Excellent

Davide

Stayed 1 night in Nov 2022
Response from Nurgul on 11 Dec 2022
Dear Davide, Thank you for the review!

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La pulizie degli ambienti e la cordialità del personale
Stayed 1 night in Oct 2022
Response from Nurgul on 22 Oct 2022
Gentile Andrea, la ringraziamo per feedback.

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Godt hotel, rent og pænt.. flinkt personale .. gåafstand til stort set alt. Stille område af Rom....svært at finde p plads, men det gik.
Stayed 4 nights in Jun 2022
Response from Nurgul on 10 Jun 2022
Thank you for your feedback. We hope you visit us again. Our hotel staff will make your stay as great as possible.

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Nurgul on 9 May 2022
Dear Greta, thank you for review. We hope you visit us again. Our hotel staff will make your stay as great as possible.

10/10 Excellent

Lidya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzeldi
Çalışanlar güleryüzlüydü bize çok yardımcı oldular. Odalar her gün temizlendi çok temizdi . Ulaşım olarak her yere gidiliyor. Hiç sorun yaşamadık
Stayed 5 nights in Apr 2022
Response from Nurgul on 3 May 2022
Dear guest, thank you for choosing and staying at the Kent Hotel. We are happy that you have greatly appreciated our location, the friendliness of the staff, the services and the cleanliness. We will be waiting for you soon in Rome!

8/10 Good

Francesco

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2022
Response from Nurgul on 27 Apr 2022
Grazie per la sua recensione.

8/10 Good

Dario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took advantage of a single room with private bathroom, very nice, neat and clean with only flaws regarding soundproofing (you could hear all the openings of the hotel door and the entry and exit of guests) and the bidet with reduced water flow. For the rest I found very kind and helpful staff as well as a good breakfast; with regard to breakfast, I would like to say that the price proposed in the structure would seem to be lower than that proposed on Expedia. Lastly, I would add that the area where the hotel is located is well served and pleasant, although I have known it mainly for work. Thank you!
Stayed 5 nights in Feb 2022
Response from Nurgul on 9 Mar 2022
Thank you for your feedback. It is very valuable for us, as it helps to improve the quality of our services. We hope you visit us again.

10/10 Excellent

Eugenia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Nurgul on 12 Jan 2022
Gentile Ospite, la ringraziamo per la sua recensione! Speriamo che ci visiti di nuovo. Il nostro personale dell'hotel renderà il vostro soggiorno il migliore possibile. Staff HOTEL KENT