Dear Julissa, thank you for being our guest and for posting your review.We are really very sorry to learn about the issue reported and we apologize for the inconvenience this might have caused. Rest assured that our team is always striving to make our guests feel welcome and look after at all times and we deeply regret that we have fallen short on this occasion.We hope we will have another opportunity to regain your trust on the occasion of a future visit.With kind regards.Laura BolzoniExecutive Office

Dear Wathsala, thank you for being our guest. We are really sorry to learn that the overall stay was not totally up to your expectations. As to your billing inquiries, please contact the hotel directly and we will be happy to email a copy of your check out receipt if not yet received. The authorization request taken at check in time is released automatically within up to three weeks after check out.We really hope we will have the pleasure of welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

Dear Laura,Thank you for being our guest and for posting your review. We are really sorry to learn about the issue with the rooms and apologize for the inconvenience caused by the room moves. We are also sorry that you received the impression that our team was unhelpful as they always strive to make our guests feel welcome and looked after at all times. We really hope we will have another opportunity to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office