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"I really enjoyed this day here and the staff was very helpful."

"Keep up the good work"

"Always check to see if there’s construction going on in the hotel. They’re updating all the rooms and didn’t let us know and we had to live through all the noise and the loud worker staying at the hotel. Irritating and they were very rude."

"Staff was great front desk and breakfast staff"

"Maybe they were having just a bad day, but I found multiple interactions with staff to be less than positive. They seem to be moping or upset about something. I don’t need them to be over the top gregarious, but it would be nice to be acknowledged as a guest and to be appreciated. Again, maybe it was just a bad day. Also, I felt the rooms were a bit spartan by way of amenities. As an example, would greatly encourage a clock in the room by the bed. Otherwise this location is beyond clean. And the bathrooms were exceptional."

"Could use some updating"

"The staff was so nice and accommodating. Location great! "

"Good"

"I had a horrible experience at this hotel. When I did my booking I had requested for an earlier check in time. I was told that wasn’t guarantee and to call the hotel before arriving. I arrived ORD at 0900 and drove around until around noon and called the reservation desk to confirm if my room was available. The gentleman who was very professional put me on hold for about 4 minutes to check. He told me he was happy me I was cleared to check in early. I arrived the hotel about 15 minutes after that call was greeted by a young lady at the receptionist. I immediately sense her attitude, she told me I couldn’t check in early. I tried to explain to her about my earlier call but her attitude was horrible. She finally agreed to check and within 2 minutes checked me in after charging me $20 more for an early check in. To the credit of one staff member that walked in. I believe her name is Michelle. She was very professional and light up the room with her customers service skills. Upon arriving at my floor I noticed the hotel was undergoing some paint renovation. If you can imagine the smell of fresh paint. I immediately felt sick. For the entire duration of my stay I was coughing and sneezing due to the smell of paint. As if all this was not enough, I stopped at the front desk and personally requested for house keeping and I was told they only do housekeeping every other day. I would think that housekeeping should be done upon request regardless of the policy. "