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"The only downside is that it takes a long time in the elevator."

"As soon as we entered the hotel there was a friendly person to help us with our luggage. A helpful and friendly person to check us in and tell us all about the perks. "

"Beds were great, pillows were awesome. Shower was perfect. Only complaint is the lack of insulation/sound dampener, between the bathroom and the main room. Otherwise, great stay and great location!"

"Property was great"

"I was really worried after reading the reviews but we arrived to no check-in queues however staff were very unfriendly. No problems with lifts all week always one with a minute. The room was clean and fine, bed were small doubles but we managed to both fit and get good nights aleep. The beds were very high up for young children! The location is a winner for this hotel. We would use this hotel again. "

"There room was too cold. Called them to fixed the temperature twice time but still it was so cold. Washroom floor was dirty. Also they don’t provide toothbrush/toothpaste unless if you don’t ask for it."

"Clean up to date room. It was also quite comfortable. It was quiet considering that this is in New York City. The only downside is no free WiFi."

"The rooms were clean and they did housekeeping everyday. Staff was friendly."

"The staff did not go above and beyond and were sometimes rude. We also forgot a pair of headphones, and no one was willing to help us or even pick up the phone to assist in getting them back. Service was slow, and the hotel looks much better in photos than it does in reality. Overall, it felt like the staff didn’t want to be there."