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"After considering the reviews I was worried. But my stay was great, especially since I was only in my room to sleep; most of my time was spent out of it. Managed to get early check in at 2:45pm and I think lines form at the elevators because people don’t understand them. "

"Great location, staff friendly. "

"The hotel is mostly very good. It's a great location if you're going to be in Times Square a lot, and it's very clean, the staff are friendly, and overall it's worth the price. However... on our arrival day, two of the three elevators to our floors were not working, though only one was marked as such. This led to long waits and confusion. Further, beware of the "City Tax" which is just Destination Fees and gives you very minor benefits that don't come near matching the extra $45/night they charge you. Calling it a tax should not be allowed. I naively paid it because I didn't research it before booking. Next time, I'll stay elsewhere."

"Breakfast was good "

"This is an older property, so going in, you shouldn't expect Trump Tower. That being said, this is a nice place, and the staff was friendly and helpful. My brother's room had a toilet issue that was quickly resolved. If you are looking for a clean place to sleep while you are sightseeing around the city, this is it. Other than stubbing my toe on the dresser outside the bathroom one morning, it was a great stay. A very short walk and you are right in the middle of Times Square. There is also a 24-hour convenience store almost right next door with a grill. I had a cheesburger and fries, awesome! Highly recommend. "

"I stayed here March 2026 + when I was coming back in April, I already knew I would book the same hotel. The location was perfect to get to different areas of the city. The staff was friendly, the rooms were clean + I couldn’t ask for more. Will def book again when we are back in NY!"

"The ac was broken but everything else was amazing"

"The location is amazing! Close to the heart of NYC. Completely breakfast @ carve was good. Received complimentary wine, chips & chocolate! Decent gym too."

"The smell of the bathroom is weird, it didnt smell foul but it smells like old and moist. I had to buy a small space perfume. It was clean, i just didnt like how it smelled. Also the pillows smells like sweat. Staff was amazing. Everyone is so nice. "