"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!).
He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water.
The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker.
Having to deal with this after a full day tiring trip was not really what we expected.
Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."
"We had a lovely large suite that was spotlessly clean and very comfortable. An easy walk to the old town, it provided access to the tourist attractions but the benefit of Aldi having local cafes and supermarkets. We had a great stay "
"Great place to relax, eat and drink nice wine. The accommodation was unique, spacious and comfortable. The restaurant had an outside terrace with lovely views. The 5 course tasting menu with paired wines was fantastic and the young waiter who served us was humorous and extremely knowledgeable about the wines. The service he gave was exemplary. However, during our 2 night stay we encountered a significant number of other staff who could do with more training regarding service and general attentiveness (not just in the restaurant but mainly around the hotel when coming across staff. I would expect them to greet you, etc and not just walk past). The pool area and bar was nice but there was not enough shade or sunbeds and the youngish bar tender was rude to some guests. Overall we loved everything about the hotel but it was let down a bit by some of the staff."
"This has got to be the most beautiful hotel we have yet to stay at. So clean and quiet with the most gorgeous views of the surrounding mountains. The restaurant serves healthy and top notch gourmet food. The breakfast is delicious with a wide assortment of things. We will be back to stay here the next time we visit Portugal! "
Explore the great outdoors at Monastery of Saint Miguel of Refojos Garden, a lovely green space in Refojos de Basto. Wander the gardens or discover the area's mountain views.
Guests are sure to enjoy their time checking out all that Cabeceiras de Basto's Rio Douro neighbourhood has to offer.
Where is the best hotel for a stay in Rio Douro?
Based on our traveller data, Casa de Lobos is one of the top choices for your stay in Rio Douro. This country house offers a restaurant and free parking.
How many hotels can I expect to find in Rio Douro?
If you're searching for places to stay in Cabeceiras de Basto, choose from one of Expedia's 10 hotels and other accommodation options in Rio Douro.
If I need to cancel my hotel reservation in Rio Douro, will I receive a refund?
Yes! Most room reservations are fully refundable if you cancel prior to the hotel's cancellation deadline, which in most cases is within 24 or 48 hours of your check-in date. If you have a reservation that's non-refundable, you might be able to cancel it and receive a refund within a 24-hour period of booking. Add dates, click "Search", then filter by "fully refundable" to get top deals in Rio Douro.
What is there to do around this Cabeceiras de Basto neighbourhood?
Places you might want to visit in the area around Rio Douro include Cabeceiras de Basto Town Hall and Monastery of Saint Miguel of Refojos Garden. You could also plan a stop at Chapel of Our Lady Fatima when you're sightseeing around the area.
