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Reviews of Royal Rio Palace Hotel

4 out of 5
Royal Rio Palace Hotel
Rua Duvivier 82 Copacabana, Rio de Janeiro, RJ

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1004 reviews" "
Rating 8 - Good. 285 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 79 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
!!! Awesome
Stayed 7 nights in May 2024

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and only a couple blocks off the center of Copacabana beach. Affordable place and enjoyed
Stayed 3 nights in May 2024

10/10 Excellent

RICHARD

Liked: Staff & service, property conditions & facilities
I came for the madonna concert and I saw reviews were terrible but it was close so I thought it’s a bed! WORNG rooms are massive staff are friendly and helpful and the hotel was spotless, if there was a and improvements I would recommend it would be the speed of the lifts - but that’s just how it is you’re either lucky or you wait….
Stayed 4 nights in May 2024

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024

8/10 Good

james

Stayed 3 nights in Apr 2024

8/10 Good

Monica

Stayed 11 nights in Apr 2024

6/10 Okay

Chaudhry

Liked: Cleanliness, staff & service
In bathrooms the taps were giving very noisy humming sound. May be that was valves problem. This sound was not only from my room but from the next room same sound I was able to hear. It was like sequeqing sound and very loud. I reported to the manager but never fixed in 14 days stays. Manager told me that this sound is coming from all water taps on 10th floors bathrooms where I was staying. When you pay almost 120 dollars a day then hotel should care about your complaint but none. Beside that rooms were clean, breakfast has enough qualities. Kitchen staff was very active. Room mates were very friendly.
Stayed 8 nights in Apr 2024

6/10 Okay

Sandra

Issues with elevator
Stayed 3 nights in Apr 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Great Breakfast Spacious rooms. Location Location.
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Robbed a block away
Stayed 1 night in Apr 2024

8/10 Good

Chaudhry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel rooms are not quiet . You will hear noice all the times either from roof or from other rooms screeching pulling furniture sound
Stayed 8 nights in Apr 2024

10/10 Excellent

Vladimir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , nice , parking great good breakfast, close to everting
Stayed 2 nights in Jan 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Gary Cheatwood

Liked: Staff & service
Disliked: Amenities
Great location
Stayed 6 nights in Mar 2024

10/10 Excellent

Nazario

Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check In was quick and staff was friendly and efficient. Room was clean and covered necessities. Some light fixtures didn't work, and we wanted to wind down with TV, but couldn't get it to work...not a big deal to us, but facts.
Stayed 1 night in Apr 2024

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jorge

Travelled with group
Disliked: Staff & service, property conditions & facilities
The hotel it’s outdated and needs to be renovated. We stayed for 4 nights and unfortunately they didn’t cleaned the room, they just let us new towels every day but the room was dirty, even the blankets wasn’t changed and that’s not acceptable. Other hotels offers you one or two bottles of water every day as a courtesy, but this hotel charges you for every little bottle that you use. The breakfast was the same every day, no change at all so you have to eat the same every single day. As a positive point, they are very close to the beach and the hotel is located in the safe zone of Copacabana, we didn’t use the pool because it was full every day and the other amenities are closed.
Stayed 4 nights in Apr 2024

10/10 Excellent

Iris, Aruba

Travelled with family
Liked: Amenities
Good breakfast & nice playpark for babies/toddlers
Stayed 1 night in Mar 2024

4/10 Poor

Tomasz

Travelled with partner
Disliked: Staff & service, property conditions & facilities
It was a very bad experience overall. The room had huge amount of mold in the bathroom and staff was arguing that the room was ok until their maintenance person came to see it personally. Overall staff were unpleasant except the guy at the main door who was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Yanet

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho
Stayed 2 nights in Mar 2024

8/10 Good

cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location.
Stayed 3 nights in Mar 2024

6/10 Okay

Davit

There was no ventilation in the bathroom
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Ones of the best price to quality ratios I’ve experienced. Definitely would stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Mystik

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I am so disgusted with this property, 1st upon arrival which was hours before check in I was told I would have to pay $R20 to hold my luggage why do I have to pay to hold luggage at a hotel I paid to stay at? Ok fine we changed and went to the pool which opened at 9 and it was about 10ish, the gentleman working the pool area was so rude and dismissive. I stood in front of him while he deliberately ignored me when all I wanted to ask was how I can gets a towel which there were about 50 behind him clean and ready to go. He finally looks up and I ask for a towel and he tells me I have to wait 5 min. Why am I waiting? The pool opened over an hour ago, and then moments later acknowledged and gave towels to locals. Then at around 2ish I went to check in and was told I booked for one person which wasn’t true I booked a double bed room for 2ppm and needed to pay for an additional person so now I’m seeing a rude money extorting trend. Finally get to the room which was decent, a little outdated and well no USB outlets. Yes I am aware I am in another country but I’ve yet to travel to a hotel that doesn’t have a usb. Asking the staff for help or a question seemed to be a bother which was so strange since you work in a hotel and foreigners will probably have questions. The buffets is the absolute best part and only good part. maybe that’s why there were so many good reviews but I am shocked at how many good reviews there where when the staff was so rude and unhelpful.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel, my room was cozy, I am very satisfied.
Stayed 3 nights in Mar 2024

4/10 Poor

Murielle Peace, Houston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honestly the worst hotel I’ve ever stayed at. Place is way outdated, and the pictures are not quite representative of the current state of the roomThere was mold on the walls, and the room beyond tiny. It smells very old. They would give you the iron for a charging fee. Luckily the staff was nice.
Stayed 2 nights in Feb 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel and value for money. Clean, good breakfast. With a late night flight, leaving luggage for small fee safely and spend rest of day at rooftop pool area is a great option. A suggestion is to train the lobby staff to help out frontdesk staff with additional responsabilities when it is peak check in or check out.
Stayed 2 nights in Feb 2024

6/10 Okay

Nico

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very old and lacks maintenance on many ends. You see things falling apart everywhere. The overall hotel is more like a 2/3 star hotel by western standards. Location is good just 2 blocks from the beach, not too loud and safe. The staff was also helpful when we approached them. We didn’t have a problem with our toddler at all. Nevertheless, I wouldn’t come again since the hotel is very old and not so clean (we had 2 cockroaches in our room).
Stayed 3 nights in Feb 2024

2/10 Terrible

Yuliana, West Yarmouth

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Joselin, Brooklyn

Stayed 1 night in Feb 2024

10/10 Excellent

Joselin, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in copacabana
Stayed 4 nights in Feb 2024

2/10 Terrible

El Mehdi

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
More cons than pros! Ironing machine to pay for. Storage of luggage to pay for. Had to buy my own ironing machine that when plugged to socket, it cut off power. Poor breakfast, etc. Never again.
Stayed 9 nights in Feb 2024

2/10 Terrible

JOELSON

Stayed 9 nights in Feb 2024

4/10 Poor

Jack

Travelled with group
Disliked: Staff & service
Flatters to decieve
While on my trip to rio i stayed in 3 different hotels in Copacabana across ten days and i was looking forward to this one the most. 1. Checkin - arrived an hour and half early and could not checkin. This isnt an issue but then queues were really long at 2pm. The othet hotels allowed early checkin 2. Bag storage - to store bags before checkin and on check out the hotel added on a charge. In my opinion a 4* hotel should not do this. Also the bag storage area was not secure. It was located in the dining area and anyone could just walk in and grab valuables. I went back to my bag twice and nobody checked my slip. 3. Aircon - there didnt appear to be any aircon in the reception area or the restaurant area 4. Restaurant - the breakfast was easily the worst of the three hotels. Staff when picking up trays were eating the last things on the tray using their hands 5. Room - the room in general was quite nice but not the best out of the three 6. Shower - this was the worst shower out of the three. No real temperature control and bad pressure 7. Pool area - the pool area was very nice but one major downside was that they had no clean pool towels 8. Gym - several of the machines were broken. No wipe down facilities or water provided Out of the three hotels in Copacabana that i stayed in this was easily the worst. Considering it was also the most expensive is poor form from the hotel. There are plenty of other hotels in tbe same class and price range that i would consider before booking
Stayed 1 night in Feb 2024

10/10 Excellent

Roman

Stayed 5 nights in Feb 2024

8/10 Good

RASAAN A

Liked: Cleanliness
N/a
Stayed 3 nights in Feb 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 4 nights in Dec 2023

6/10 Okay

FREDY

Disliked: Cleanliness, staff & service
Breakfast not bad but every day same.
Stayed 6 nights in Jan 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Vladimir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, excellent staff, clean and Parking 🙂🙂
Stayed 1 night in Jan 2024

10/10 Excellent

CONSTANTINOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptional, courteous and friendly. Our rooms were newly upgraded / decorated it seemed, as was the hotel it seemed. Near to beach and all amenities. Included breakfast was good too, with lots of choice.
Stayed 13 nights in Dec 2023

6/10 Okay

Susan

Stayed 18 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Parker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property. Very amenable staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel near Copacabana Beach.
This was a great 18 story hotel, with a rooftop pool located three short blocks from Copacabana Beach. Across the street you have a Domino's pizza and Subway near by. If you like local food, there's an unlimited supply of outdoor restaurants at your doorstep. The hotel was always clean, and the front desk staff were friendly. Stayed here for 4 nights and had no problems
Stayed 4 nights in Dec 2023

2/10 Terrible

kamila, marlborough

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
They ripped me off with parking and didn’t wanna charge me what Expedia has on their parking rate, plus made me very uncomfortable saying I made this parking information up in front other guests
Stayed 1 night in Dec 2023