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"Comfortable room (although the bathroom is pretty tiny), welcoming staff and well located, close to stores and restaurants. The pool area however could be much cleaner (lots of trash all around, it seems no one ever checks out throughout the day), the water is freezing cold and the jacuzzi is CONSTANTLY occupied by little kids. Not a very peaceful area to be sitting at after a day of exploring the canyons and shopping. The bar tender and restaurant staff were also very nice. We appreciated the 2 free drinks too during Happy Hour!"

"The rooms and the pool area are nice. However the area is not safe and we would not stay again. Lots of druggies and unhoused acting out in the lot next door and the store across the street."

"Great location office clerk Terry very nice welcoming "

"Outdated rooms! Not sure if that’s the vibe, but bathroom outdated, you can actually see the calcium buildup on shower head and faucets. Don’t like that you have to wait in line for pool access and they only let you in after 9 and then they do a pool “break” in the middle of the day, where everyone has to go out of the pool! Not sure what’s that for! Been to many Palm Springs hotels and we were perfectly fine without the pool break! 🙄 Lazy river closes at 6 🙄."

"Staff was helpful. "

"We stayed in Queens Bedroom with balcony at springs pool tower. The corridor seemed to be dusty, the carpet seem to be old and so was the look of the room espcially the back wall. However, th amenities nd activities outside of the room were engaging."

"Public pool meets Six Flags Hurricane Harbor vibes. This hotel stay was a disappointment to say the least. We checked in on a Monday, and walked into what I would describe as total chaos —long lines, screaming children everywhere, no available chairs poolside. The small pools and lazy river were all so packed that I felt it was unsafe for young children. At one point a child pooped in the lazy river and they had to close the pool! GROSS! We paid $700 a night for a double room, plus another $100 a night for resort fees and parking for what felt like a Holiday Inn. The food was terrible and overpriced, and they weren’t serving off the menu for breakfast. There was a line down the hall to get seated for the buffet, which had very limited breakfast options. The hotel staff, including one of the managers, weren’t friendly —with the exception of two friendly servers. One server told us a horrifying story about how she works 18 hours during the busy season, and the hotel will fire servers if someone doesn’t pay their bill. Days later, this same server never brought us a bill or cleared our dirty plates after over an hour of waiting. Our room had ripped sheets, menstrual blood on the top of the toilet, and stained carpets. The hotel lacked style, but that’s to be expected with a big, Hyatt resort like this one. What bothered me most of all was the poor condition of the pool area —chipping paint and worn patio furniture. My advice? Never book this hotel Friday-Monday!"

"Everything was fabulous "

"Not new but fully clean and accommodating. We had a great experience, love the property, we will be back"