Snack bar
Check availability

Reviews of Novotel Suites Reims Centre

4 out of 5
Novotel Suites Reims Centre
1 Rue Edouard Mignot, Reims, Marne

Reviews

8.8

Excellent

Rating 10 - Excellent. 477 out of 1001 reviews" "
Rating 8 - Good. 421 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
1 night stay. Newly renovated room was spacious and excellent with all we required
Stayed 1 night in Mar 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Kwan Wai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
This is the worst hotel experience I ever had. The location is not near town. the room is so dirty and the capat is sticky. the bed so hard to sleep that I can even sleep. I suggest you dont stay in this hotel at all and it gave me a terrible impressions about Novertal.
Stayed 1 night in Feb 2024
Response from Novotel Suite Reims on 19 Feb 2024
Dear Kwan Wai Lee,We are genuinely sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Your feedback is important to us, and we take it very seriously.We deeply regret that the location did not meet your expectations and that the cleanliness of the room, especially the sticky carpet, fell below our standards. Additionally, we apologize for the discomfort you experienced with the bed, which is certainly not the level of comfort we aim to provide.Please be assured that we will investigate the issues you've raised and take appropriate measures to address them. We value your feedback as it helps us identify areas for improvement.We understand the impact this has had on your impression of Novotel, and we hope you might reconsider staying with us in the future to allow us the opportunity to provide you with a more positive experience.Once again, we apologize for any inconvenience caused.Kind regards,The Team at Novotel Suite Reims Centre

10/10 Excellent

Helen

Stayed 1 night in Feb 2024

8/10 Good

Charmaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, comfortable hotel, very clean, quiet room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Bed was comfortable. I liked it that there was a walkin shower. Great place to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, great breakfast
Stayed 1 night in Sep 2023

8/10 Good

Marina

Liked: Staff & service
The staff was excellent competent and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Ka Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2023

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover in Reims
Hotel was nice and in a good location to explore Reims. Staff were very friendly and helpful. The family room was spacious enough for 2 adults and 2 kids. Breakfast was very nice with a good selection of food.
Stayed 1 night in Aug 2023

10/10 Excellent

V P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night family stay
Midweek stay for couple with 2 teenage children en route travelling from Calais to the South of France. Hotel is easy to get to, covered parking 2 minutes away and centre of Reims about a 20 minute walk. Family room was clean and spacious. Hotel was quiet and downstairs bar area well presented. Staff very helpful. Recommended.
Stayed 1 night in Aug 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stop over on way back to Calais after a week in the Alps.
Stayed 1 night in Aug 2023

10/10 Excellent

Aleksandr

Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Experience in Reims
From the moment we arrived, we knew we made the correct choice. The staff was unbelievably friendly and helpful, and the facility, including our room, was clean and pleasant. I was happy to have secured parking, and the breakfast was superb. I wish the complimentary breakfasts in the US were as varied and extensive. Overall, we would unequivocally recommend this hotel to all.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids like the toilet is separated from the shower and tub so that the facilities can be used more efficiently
Stayed 1 night in Jun 2023

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

miranda

Stayed 1 night in Jun 2023

10/10 Excellent

Anshuman

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and secure inside the hotel. All facilities were ok. Walking back to the hotel late at night (since it’s few mins from downtown) was a bit concerning- though no event happened
Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Location
Great location and room for three. The internet connection in our room, 125 was horrible. There needs to be an extender places in that corner of the hallway.
Stayed 2 nights in May 2023

10/10 Excellent

Harsh

Stayed 2 nights in May 2023

8/10 Good

Reuben

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Tri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
The amazing and caring staff that contribute to make this hotel the best accommodation and the room has microwave and refrigerator to make your stay so very convenient.
Stayed 1 night in Mar 2023

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient. They had soups and other foods for purchase in the lobby to heat in the room, so we didn’t have to find a restaurant on a Sunday night. The property is also soundproof enough that we couldn’t hear the construction next door

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night which was adequate
Stayed 1 night in Sep 2022

8/10 Good

Eduardo

Travelled with family
Liked: Staff & service, property conditions & facilities
Great staff. No restaurant. Bad odor at bathroom
Stayed 2 nights in Sep 2022

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service
Location not central area
Stayed 3 nights in Sep 2022

8/10 Good

Stephen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was within easy walking distance of the centre of Reims which was great for eating out in the evening and exploring the shopping area. Plenty of parking near by but I would have been happier if I had reserved a space in the hotel car park as I felt that the security would have been better. By the time we arrived it was full, so my advice would be to book it in good time
Stayed 1 night in Jul 2022
Response from Reception, Novotel Suites Reims on 12 Aug 2022
Dear Stephen, Thank you for your nice comment. We are happy that you had a nice stay in our hotel and it will be a pleasure to welcome you again. Thank you a lot for your remarks. We do not make reservation on our parking but the indoor parking is secured the same way with cameras. Best regards

10/10 Excellent

Neal

Stayed 1 night in Aug 2022
Response from Reception, Novotel Suites Reims on 7 Aug 2022
Dear Neal, Thank you for your note. We are happy that you had a nice stay in our hotel and it will be a pleasure to welcome you again. Best regards,

6/10 Okay

Wolfgang

Travelled with family
Liked: Staff & service
Ok for a stopover, but if you want to stay in Reims for longer, choose smth in the city center.
Stayed 1 night in Aug 2022
Response from Reception, Novotel Suites Reims on 6 Aug 2022
Dear Wolfgang, Thank you to taking the time to share your experience in our hotel. We hope you had a nice stay. Our hotel is at 5-10 minutes from the center (walking distance) which allows to be close enough to visit but also have a quiet room. We will be very glad to welcome you again if you come back to Reims. Sincerely

6/10 Okay

kristen

Travelled with group
Liked: Cleanliness
It felt like a holiday inn on the wrong side of the tracks. I loved Reims so much and next time will look for a hotel that is in the immediate vicinity of the downtown. Walking over to the neighborhood where this hotel is located was a downer every time. And they really need to include breakfast. We eschewed the 15 euro breakfast and walked over the tracks to a cute cafe that had MUCH better atmosphere.
Stayed 1 night in Jun 2022

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes to Novotel Suites Reims Centre
The front desk staff was super helpful and friendly! Breakfast at the hotel was outstanding. Loves the large selection of food and beverages available for purchase in the lobby. Facility was clean and an easy walk to the train station and the rest of the town.
Stayed 4 nights in May 2022

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Helen, Stafford

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

8/10 Good

cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, comfortable, good breakfast
great location. Breakfast was excellent, Staff very good. Carpet a little worn and dirty looking, but the rest of the room quite comfortable and well-kept. Don't miss the little museum down the street commemorating the surrender of the Germans in WWII
Stayed 2 nights in Dec 2021

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to train station and center of town
Stayed 1 night in Dec 2021

10/10 Excellent

Noel

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable & convenient stay
Location has fairly convenient access into the town center if you like to walk. We enjoyed trekking so it was nice. It's close to the train station & quiet if the windows are closed at night. Staff were nice but didn't fulfill our request for new towels. We did decline room cleaning but still like to get some new bathing towel. They do share train station parking structure so payment is needed. We like it.
Stayed 2 nights in Oct 2021

8/10 Good

Helen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2021

8/10 Good

RONALD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

M.J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and spacious family room
Good location, close to the center. Nice room with fridge and coffee & tea. Spacious. It was comfortable with 2 small children.
Stayed 1 night in Jul 2021