"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!).
He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water.
The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker.
Having to deal with this after a full day tiring trip was not really what we expected.
Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."
"We had a lovely large suite that was spotlessly clean and very comfortable. An easy walk to the old town, it provided access to the tourist attractions but the benefit of Aldi having local cafes and supermarkets. We had a great stay "
"Great location with view of the old church, bridge, village and river. Friendly, accommodating staff. While there, don’t forget to spent time at the pool and walk the vineyard. Explore the village, take a stroll along the river."
Explore the great outdoors at Monastery of Saint Miguel of Refojos Garden, a lovely green space in Refojos de Basto. Wander the gardens or discover the area's mountain views.
What's it like in Refojos de Basto, Outeiro e Painzela?
Travellers to the Refojos de Basto, Outeiro e Painzela neighbourhood in Cabeceiras de Basto will be sure to enjoy their stay. Are you looking for Refojos de Basto, Outeiro e Painzela travel tips? Make sure that you visit Monastery of Saint Miguel of Refojos Garden and Chapel of Our Lady Fatima while you're in the neighbourhood.
How many hotels will I be able to find in the Refojos de Basto, Outeiro e Painzela area?
When you want to put your feet up after a day of exploring the sights in Cabeceiras de Basto, you can choose from 14 Expedia hotels and other accommodation options in Refojos de Basto, Outeiro e Painzela.
If I need to cancel my hotel reservation in Refojos de Basto, Outeiro e Painzela, will I receive a refund?
Yes, you'll find most hotel bookings are fully refundable if cancelled prior to the accommodation's cancellation deadline, which often is within 24-48 hours of your scheduled arrival. If you booked a non-refundable reservation, you may still be able to cancel and get a refund within 24 hours of your booking. Add your dates and click on "Search", then use the filter option "fully refundable" to review top deals in Refojos de Basto, Outeiro e Painzela.
What can I see and do in this Cabeceiras de Basto neighbourhood?
Monastery of Saint Miguel of Refojos Garden, Chapel of Our Lady Fatima and Cabeceiras de Basto Town Hall are just a few attractions to check out in Refojos de Basto, Outeiro e Painzela. Enjoy the many sightseeing opportunities and activities during your visit to the neighbourhood and surrounding area.
