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"My wife and I were very happy here. Hotel has a amazing location in the forest closed Rodopi mountaints. Our observations about the hotel: - very friendly and professiobal staff - variet and very tasty food in restaurant ( we have a breakfast and dinner) - very nice and clean room - amazing spa We Recommend visit and stay in this hotel in all cases. Mr. Jiri"

"Beautiful resort with very welcoming staff. The mountain view is amazing and the garden with a pool is probably a great way to relax after a long hike. I will definitely go back to spend more time there, the whole area is very pretty."

"The stay was ok, nothing special. No one went above and beyond. Not the best customer service but was not bad either"

"Lovely Hotel, with a great first impression. Morden looking and equipped. The Reception and Restaurant staff were very friendly and helpful. Housekeeping team, were great by always maintaining the room clean. The food was nice with great selection. I would recommend and would definitely stay there again"

"Only two member of staff were kind and courteous: Chris at reception and the young woman at the spa. Everyone else was borderline hostile. The rooms are run-down and unsafe, nothing is supplied for using the kitchenette and there is absolutely nothing complimentary, not even a tea bag. The sauna, swimming pool and gym are ok, Breakfast is also not too bad. Hotel etiquette should be enforced, such as not shouting in corridors and not smoking in rooms, which appear to be tolerated. Location is good."

"The room was the worst hotel room I’ve ever seen and certainly nowhere near 4 star. Everything is Broken and filthy with insects and bugs. Food was just as bad no variety at all, pointless going half board as we had to eat out most of the time as it was so bad. The facilities are neglected the customer care non existent and most nights there was screaming and fighting from locals at the front reception leaving clubs and bars . Incredibly unsafe for families and poor value for money. Worst experience at any hotel ever! "

"At this price point, Hotel Grand, in Samakov, is excellent value. The owner, Stanislav, was very helpful and gave us great service. The room was fine, the restaurant was fine, the bar was fine. There are 4 large supermarkets very near the hotel. We like supermarkets :) We had a great, comfortable stay. Thank you Stanislav and your team :)"

"Very clean room. Amazing views of the mountains. Great selection of food for breakfast. Helpful staff. Recommend."

"nice and cool"