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Hot Springs Medical and Spa Hotel

4.0 star property
Find the perfect balance of family-friendly amenities and relaxation at this Hot Springs retreat, with daily manager's receptions and excellent dining.

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Hot Springs Medical and Spa Hotel offers a complimentary full breakfast, two restaurants, and a coffee shop. Guests can rejuvenate at the spa or relax by umbrella-shaded pools. Free WiFi and nearby bike rentals provide easy access to surrounding parks.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
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Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 30.67 per night.

Payment types

Important information

Optional extras

  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 30.67 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 14 years old are not allowed in the spa

Frequently asked questions

Does Hot Springs Medical and Spa Hotel have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

Is Hot Springs Medical and Spa Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hot Springs Medical and Spa Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Hot Springs Medical and Spa Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Hot Springs Medical and Spa Hotel?

Checkout is at noon. Late checkout is available for EUR 40 (subject to availability).

Does Hot Springs Medical and Spa Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hot Springs Medical and Spa Hotel located?

Set in Razlog, this family-friendly hotel is within 6 mi (10 km) of Holy Trinity Church, SkiBansko by Traventuria and Vihren. Bansko Ski Resort and Bansko Gondola Lift are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

10

Cleanliness

8.0

Location

8.0

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 2 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

Reviews

Verified

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with thermal waters

Excellent Hotel with thermal pools and great spa. I have also enjoyed their package of 4 procedures per day of different types of treatment for my shoulders. Food for breakfast and dinner was unbelievably good! And there is 4 times a day shuttle to Bansko skiing area and back.
Stayed 5 nights in Mar 2019
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, but focused on young facilities ra

This is a great, almost brand new, hotel with good spa facilities. It sits in spectacular location with great views of the mountains. Staff were friendly and helpful. The food was good in quality and variety. The only negative is that the hotel name implies a focus on medical spa facilities, hence we expected a quiet spa-like environment. This is not the case - it's a family focused hotel with a lot of children running around and creating noise. Also, there was no enforcement of any rules around the children, we had very young children in the gym, diving into the pool and in the spa area. This detracted from the experience for us.
Stayed 4 nights in Aug 2019
Verified

8/10 Good

ALEKSANRA

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful place

Everything was wonderful, except the rude receptionist who wrongly accused me of not having paid, after we had already left the hotel.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Mickael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019