Rancho San Clemente Hotels, San Clemente

"Elevator close to our room (far end of the building) went out of service. The door on the second floor exit wasn’t working. We were forced to use the stairs and/or elevator on the opposite end of the building. We left the hotel early in the morning and returned around lunch hour and the elevator was still out of service and the 2nd floor stairs entrance/exit wasn’t working either. I called front desk to complain about the situation and the girl who answered was very rude saying that they tried to get it fixed and continued to say that she’s not an elevator technician then hung up on me. I was livid so I went to the front desk to confront this staff. I showed up at the lobby and complained to another staff. The rude staff was there and listening to my rant. Instead of apologizing on behalf of the hotel, she took her phone out and recorded my rant. I left and came back at the end of the day, elevator and door was still out of order. I went straight to the front desk with my 10 year old son and complained again hoping to get some answers or solution. The rude staff was still there. My son and I left but the rude staff followed us outside and took more videos. I went back inside and told her that she has no right to take a video of my son. I asked for the hotel manager and said that he was on vacation. I called the cops to file a report and got an incident number. DO NOT STAY AT THIS HOTEL. They will not offer any solution or apologize for any inconvenience."

"We have frequented this hotel a number of times and have enjoyed the stay each time, and will continue to stay here any time we need a getaway. The breakfast isn't what it use to be. It's a close walk to Avila's El Rancho Mexican restaurant, which has so many great dishes and a even closer walk to the beach !"

"Nice"

"Yes breakfast was fine. It would be nice to offer cereal "

"The staff always very helpful. Friendly and happy"

"Room was clean, breakfast needs to improve, not to happy about hotel charging $15 for parking "

"Property is very nice and well kept. Safe and convenient location close to freeway and restaurants/shops. Breakfast was great and many options too. "

"Very professional and friendly staff; easy check in. Fabulous suite room; very large, with fridge, microwave, two TVs, sofa, seats, table. Very clean room and bathroom; also had a small outdoor balcony patio. Very cool place to stay in Orange County. Very clean grounds, with parking near elevators to access rooms; good breakfast. Overall, a gem of a hotel with professional staff. Thank you, we'll stay here again!"

"The pictures featuring the rooms are nicely photoshopped and not what we got… We got an outdated old room with chipped wall and an old bathroom. The room also had an old room smell to it. The shower was installed in a way that the water went towards the back wall and was not adjustable. Warm water was not abundant. At the reception when we checked in they told us that the room has no view. So we did get an upgrade and had then a room with a balcony - which was nice. We could see the ocean further down behind another building that belongs to the hotel. The beds were good and we slept well with the balcony door open - listening to the waves… We were not aware that we had to pay $45 per day for parking our car. They said it’s posted at the end of the Expedia hotel page - where of course no one checks - as it says parking is available…. When we went to the beach no one was at the kiosk to give us towels and a beach lounger. When someone finally came after more than an hour - they were out of towels… Quality of the room does not equal the price we paid. This all said - the hotel is conveniently located central and you can walk everywhere…. We had a great time …."