Rancho Mission Viejo Hotels, Ladera Ranch

"This is a terrible place to be with people screaming yelling and fighting would not recommend this place at all"

"Great hot tun"

"The king room was significantly more spacious than the two queen rooms, which felt a bit cramped. The only downside of the king room was the absence of a bathtub, instead only having a walk-in shower. This was the reason I opted for the queen room. I didn’t have the opportunity to use the amenities, but they appeared to be well-maintained. The staff were friendly and attentive without hovering. There were always a lot of people around. It seems to be a quite popular. "

"The room was clean. The breakfast was great. The staff was wonderful!"

"amazing breakfast, spacious common sitting areas…"

"A great location. Excellent value. Wonderful gardens and flowers."

"Most of the staff were kind and friendly. One staff person at the front desk had a haughty manner. Hot tub was nice 2 out of 3 days. On the third it was a warm tub."

"The property is aesthetically stunning, the staff- impeccable service. It is not far from a beach or eateries. Great. Not great: I believe this hotel has severe mold issues. The restaurant smells really bad (I mentioned it to one of the staff) as I’ve lived through mold issues. The room I was in, smelled worse. The ac unit was broken and made a very loud sound the whole night (I showed the front desk staff the video to which they were apologetic). My shower had someone else’s hair on the walls- it wasn’t clean. I told the front desk about it as well- they responded with apologies. I wasn’t looking to receive anything, I just wanted them to know. I feel their responses were appropriate and caring. There is a woman who works the mornings at the restaurant- she was very rude to me. My oatmeal that I ordered was watery- she didn’t offer to take the charge off. She just asked if I wanted something else (not to replace it or exchange it) but something else to order. I didn’t want a sky high bill, I said no. She still charged me though I hadn’t eaten one bite. I ordered an omelette on second thought as I was hungry. When the check came, I asked for $6.00 off (the price of my oatmeal) to be deducted. She rudely said, “that’s why I asked you” and stormed off. It made me sad honestly. I felt like it was personal and non caring. The overall experience was just subpar- the front desk staff’s professionalism and the view of the courtyard were the good. "

"The breakfast is fine, the room is great, the outdoor seating is good. The internet service is VERY bad, it has been bad for the last 3 times I have been here. The elevator closest to the front desk has been out of service for the last 2 weeks and it doesn't seem its going to be fixed any time soon."