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"The road to the facility is horrible, the facility is noisy, especially in the morning hours, the staff is rude, breakfast had spoiled ingredients, and I was charged for items I did not consume."

"Love staying here! The customer service is top notch. Highly recommend getting a spa treatment. Natasha was amazing. Will definitely be back."

"Very clean room and resort. The food and hospitality was great!"

"Old school no elevator for family with kids "

"We enjoyed our two nights pre-Christmas !! "

"Five Volcanoes went above and beyond to make my stay enjoyable. The staff is super friendly, and the food was fantastic. I couldn’t recommend it higher to anyone in the area to experience the amazing natural sites in the area. "

"Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze."

"Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need. From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’ comfort. What makes the stay even more special is the hospitality of the staff. They are genuinely kind, professional, and always available to assist with a smile. Add to that the tasty breakfast and fresh meals, and every day starts on a perfect note. This place is not just an apartment—it’s a retreat where you can relax in peace after exploring the city. In my opinion, Safe Haven Apartments sets a new standard for quality and comfort in Africa. It delivers an experience that is not only reliable but also feels truly special, making it a place I would return to without hesitation. "

"I loved this place so much. Staff especially is just so kind and amazing! Everyone who works there deserves a raise. Beautiful hotel, clean and massive rooms, and Pacific helped me arrange transportation which was super helpful. Definitely staying here again if I ever visit. Thank you! "