Does Gorillas Lake Kivu Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Gorillas Lake Kivu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gorillas Lake Kivu Hotel?

Self-parking is free at this property.

What time is check-in at Gorillas Lake Kivu Hotel?

Check-in start time: 2 PM; check-in end time: anytime.

Does Gorillas Lake Kivu Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30.00 per vehicle applies.

Where is Gorillas Lake Kivu Hotel located?

Situated in Gisenyi, this beach hotel is within a 10-minute walk of Kivu Lake and Gisenyi Beach. Rwanda Tourism University College and Université Libre de Kigali are also within 1 mile (2 km).

Gorillas Lake Kivu Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Doreen

27 Jan 2023

Liked: Cleanliness, staff & service

The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.

Stayed 1 night in Jan 2023

4/10 Poor

Richard

26 Feb 2023

Liked: Cleanliness, staff & service, room comfort

Not Air conditioned

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.

Stayed 2 nights in Feb 2023

10/10 Excellent

Ingemar

2 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with outstanding staff

Very nice hotel with outstanding staff. Ill come back again.

Stayed 1 night in Dec 2024

6/10 Okay

Emily

3 Dec 2024

Disliked: Property conditions & facilities

The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.

Stayed 4 nights in Nov 2024

8/10 Good

Patrick

19 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait

Stayed 2 nights in May 2023

6/10 Okay

Alex

9 Apr 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

25 years too late.

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.

Stayed 1 night in Apr 2023

10/10 Excellent

Hans-Iko

13 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.

Stayed 1 night in Aug 2022

8/10 Good

Calvin

16 Mar 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and comfortable

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.

Stayed 3 nights in Mar 2022

4/10 Poor

Bhert, Manila,

5 Dec 2020

Disliked: Staff & service, amenities, property conditions & facilities

Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?

Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

10 Mar 2020

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Ancient TVs, the property has to improve

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.

Stayed 1 night in Mar 2020

8/10 Good

Pannaga

4 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business hotel

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.

Stayed 3 nights in Feb 2020

10/10 Excellent

usman

18 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place right by the lake

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

25 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By the water

Great service and nice location. Lots of mosquitos at night and no nets.

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

15 Jul 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

19 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mysigt hotell med närhet till centrum

Härligt ställe att bo på. Lite lyhört från korridoren. God mat i restaurangen och frukosten var helt okej! Utsikten från rummet på bottenvåningen är över den mysiga trädgården med pool. Runt hörnet ligger stranden där det går bra att bada och göra båtutflykter. Andra restauranger ligger en kort promenad bort.

Stayed 2 nights in Apr 2019

2/10 Terrible

Jeongseok

25 Jul 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel.

Bad hotel. No good communication hotel.

Stayed 4 nights in Jul 2018

10/10 Excellent

Valda M.

28 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities

The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc

Stayed 3 nights in Nov 2017

8/10 Good

Susie

7 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel close to the beach

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.

Stayed 3 nights in Jun 2017

8/10 Good

michael

16 Mar 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kilgali Hotelec=

NO elevator. congested area but very nice hotel grounds inside a walled area

6/10 Okay

Sarah, UK

15 Aug 2016

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Basic hotel, could do better

Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!

6/10 Okay

Verified traveller

14 Aug 2016

Liked: Cleanliness

Rent och snyggt, men något opersonligt

Trevligt poolområde med servering och välskött pool. Hotellet är rent och i gott skick, om än lite opersonligt. Rummet var väldigt lyhört och många ljud utifrån hördes in, men det kan bero på att vi hade rum nära receptionen. Wifi finns men låg nere längre perioder flera gånger under våra dagar där.

8/10 Good

Kimberly, Bronx, NY

19 Jul 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple

Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice.

8/10 Good

Donald, Tanzania

24 Mar 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff. Nice location and pool. Daft design in shower, the shower curtain stops 6 inches from floor therefore room flooded each time shower is used - housekeeping staff must be well fed up of that kila siku.

2/10 Terrible

Verified traveller

3 Feb 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

내인생 최악의 서비스 다시는 호텔스 닷컴을 이용하지 않으리

처음 리셉션에 도착했을때 이미 일 주일 전에 예약한 방이 없다고 한다. 강력히 항의 를 했지만 자신들의 부킹 실수를 인정할 뿐 '환불도 안된단다. 리셉션에서 소리를 치며 항의 를 했지만 돌아오는 것은 개 무시뿐! 한참 시설이 떨어지는 거지같은 숙소를 소개하고 거기로 방을 옮기는 것 말고는 해줄 수있는게 없단다. 호텔스 닷컴에 전화하려 했지만 이미 한국은 새벽 국제전화뿐! 소개해준 방은 가격도 한참 떨어지는 곳이였다. 방음도되지 않아 밤새 길가의 자동차 소리로 한 숨을 자지 못했다. 내인생 최악의 여행 우리가족과 친구 가족의 여행을 한번에 날려버린 불친절함 호텔스 닷컴에 강력히 요구한다. 환불을 해주던지 우리두 가정의 휴가의 정신적 보상을 하던지 ! 어떠한 사과와 조치를 취하지 않는 다면 강력한 컴플레인 을 이어갈 것이다 너무 불쾨한 휴가... 고릴라스호텔

4/10 Poor

Hana

2 Dec 2015

Disliked: Staff & service, property conditions & facilities

No Internet service mostly or very slow from the room and no TV program was. I was promised to fix but not done

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