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"Great service "

"This is an absolutely beautiful, serene place to stay, you are fully immersed in nature. The lodges are so comfortable and stylish, we slept so well. The food was absolutely delicious. The customer service was excellent. The rooms were spotless, with fabulous lake views. The swimming pool was clean and welcoming in the heat. Lots of activities on offer, you are really cared for. "

"The staff was very friendly and eager to help. The facilities are great with an excellent (and surprisingly big) garden. The volcanic tunnel on the property is huge and worth the visit by itself."

"Five Volcanoes went above and beyond to make my stay enjoyable. The staff is super friendly, and the food was fantastic. I couldn’t recommend it higher to anyone in the area to experience the amazing natural sites in the area. "

"Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze."

"The staff made us feel like VIPs from the moment we arrived. The rooftop dining experience was unforgettable - grilled fish, fresh juice, and a view that looks like a postcard. Conveniently close to the border if you're exploring both countries."

"This was one of the most incredible experiences I have ever had. The staff was unmatched, so friendly and kind. The food was delicious and so well curated. I CANNOT RECOMMEND THIS PLACE MORE! Completely stunning both the place and the people!"

"The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy. "

"Very nice hotel with outstanding staff. Ill come back again."