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"The manager was very kind and friendly. I had a lovely view of the beautiful garden and the lake in the distance. There was a problem with the toilet, but he fixed it right away. I had a hot water shower, my first in Guatemala! Yay! I"

"Art and coffee is truly a beautiful and stunning place. Unlike any other place, I have found on this earth. The staff are warm and welcome and inviting, fellow travelers are warm and respectful, and the whole town of Jaibailito is out of a dream. Which makes art and coffee fit so well."

"Great Food and Drinks at Restaurant. 😊"

"This hostel is a great choice in Santa Cruz. It's right in front of the dock so no rolling your suitcase over rocky paths. It's also a 4 minute walk to the party hostel Free Cerveza if you want to get that energy and use their dock, and a 10 minute walk to nice kayaking, paddleboarding and swimming. I stayed in a Private the whole time. The first was Balto and the second was Toliman. Toliman was gorgeous and had a lake view - would be great for a couple. I think I preferred Balto because at night it was cozier and quieter. Family dinner is wonderful at this hostel and such a core part of the experience. I participated every night and loved it. The food was great and the company was amazing. There are also different activities each night and the Open Mic Night is a blast. People from all over the town come for it. The highlight was Sam who was our hiking guide for the sunrise hike. The hike itself was gorgeous; on top of that Sam was really an expert not just with knowledge of the area but also with ensuring our safety and enjoyment. It's technically a short and easyish hike but I have chronic pain and limitations. Sam ensured that I was doing okay, had me hike at the front of the pack to help control the pace, and even gave me cookies because the sugar helps your body. We also learned so many interesting things about the volcanos, the lake and the local Mayan culture."

"My husband and I had a wonderful stay at this hotel. Although I only stayed for one night, I wish I could have extended my visit. The staff were extremely accommodating and offered outstanding customer service. The location felt very safe, with many small stores and charming cafés nearby. The hotel was spotless, had a pleasant fragrance throughout, and the restaurant served excellent food. The complimentary breakfast was a delightful touch. I highly recommend this hotel to anyone visiting the area :)❤️"

"Very nice and clean place. Beautiful and great view. The staff is also very kind"

"The spa was incredible and staff was amazing "

"very peaceful place to stay in, it truly feels magical, i have no complaints. the staff was very friendly, attentive and accommodating which i really appreciated. the breakfast was super yummy and light, so good for your digestion. i would definitely book and stay here again, thank you for making this stay unique! "

"I truly loved my stay here. It exceeded my expectations. The amenities were amazing, from the complimentary breakfast to direct lake access with included kayaks. Being able to bring my pet along made it even better! The staff were wonderful, friendly, attentive, and always willing to help with anything I needed. The rooms were beautiful, very clean, and the beds were extremely comfortable, making it easy to relax and enjoy the stay. The property itself is stunning. Perfect for spending time outdoors, connecting with nature, and taking in the peaceful views. The free breakfast was traditional, fresh, and absolutely delicious. I couldn’t have asked for a better experience and would definitely stay here again!"