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"The manager was very kind and friendly. I had a lovely view of the beautiful garden and the lake in the distance. There was a problem with the toilet, but he fixed it right away. I had a hot water shower, my first in Guatemala! Yay! I"

"The Hotel is great and super quiet, except to enjoy the vegetation around."

"Art and coffee is truly a beautiful and stunning place. Unlike any other place, I have found on this earth. The staff are warm and welcome and inviting, fellow travelers are warm and respectful, and the whole town of Jaibailito is out of a dream. Which makes art and coffee fit so well."

"Great Food and Drinks at Restaurant. 😊"

"I paid for my stay though cheap tickets. It was prepaid and they over charged me and charged me for stay again. I have 3 charges from Saasil retreat now even though staff promised they won’t make this mistake because they stated they know pre-paid doesn’t show in their system. Thank God I only stayed there for 3 days. "

"This hostel is a great choice in Santa Cruz. It's right in front of the dock so no rolling your suitcase over rocky paths. It's also a 4 minute walk to the party hostel Free Cerveza if you want to get that energy and use their dock, and a 10 minute walk to nice kayaking, paddleboarding and swimming. I stayed in a Private the whole time. The first was Balto and the second was Toliman. Toliman was gorgeous and had a lake view - would be great for a couple. I think I preferred Balto because at night it was cozier and quieter. Family dinner is wonderful at this hostel and such a core part of the experience. I participated every night and loved it. The food was great and the company was amazing. There are also different activities each night and the Open Mic Night is a blast. People from all over the town come for it. The highlight was Sam who was our hiking guide for the sunrise hike. The hike itself was gorgeous; on top of that Sam was really an expert not just with knowledge of the area but also with ensuring our safety and enjoyment. It's technically a short and easyish hike but I have chronic pain and limitations. Sam ensured that I was doing okay, had me hike at the front of the pack to help control the pace, and even gave me cookies because the sugar helps your body. We also learned so many interesting things about the volcanos, the lake and the local Mayan culture."

"Beautiful spot for our stay in San Marcos, the facilities were great, fantastic night sleep in a very big comfortable bed and service from the whole team was excellent. Would highly recommend."

"My husband and I had a wonderful stay at this hotel. Although I only stayed for one night, I wish I could have extended my visit. The staff were extremely accommodating and offered outstanding customer service. The location felt very safe, with many small stores and charming cafés nearby. The hotel was spotless, had a pleasant fragrance throughout, and the restaurant served excellent food. The complimentary breakfast was a delightful touch. I highly recommend this hotel to anyone visiting the area :)❤️"

"Great service and very nice apartment, right in the center of San Marcos. Axwell was amazing, he escorted us to our apartment and helped with our luggage and was available through text before and during our arrival to help with questions and to coordinating our stay. Definitely recommend to book at Sarnai! "