As a flight attendant for 25 years I have to say, the service here is the worst I have ever had. The staff will look at you for tips, they will not go above and beyond for anything and the upgrade to the Swim Villas is NOT WORTH IT!! You have your own pool but no waitress to bring drinks to you. When we called to ask if one of the waitresses from either pool area could swing by and bring us drinks, we were told No, You can walk and get a drink yourself. Additionally, we requested a carafe of coffee to be brought to our room as we drink a lot and prefer it cold, again, NO, you can make it yourself. AC in room never goes below 74 degress and there is only hot water for one person to shower. Food is great and the grounds are meticulous, that is the only positive things about this place. I made a hair appointment at the spa when I showed up, they told me they could not accommodate me. I told them I had an appointment and they said, I know, but we are not doing it!
I will be sure to never recommend this place to anyone. The staff need to learn the art of politeness and customer service. Book at TRS Turquesa or Majectic Elegance instead!