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Reviews of Casa Dona Susana

3.5 out of 5
Casa Dona Susana
Manuel M Dieguez No 171, Puerto Vallarta, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness
The location in Old Town, to the beach and restaurants was excellent. I would consider staying there again.
Stayed 9 nights in Apr 2024

8/10 Good

Micah

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from General Manager. on 9 May 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

6/10 Okay

Angel

Liked: Staff & service
Although the location of this adults only hotel is perfect and the staff is super informative and welcoming there were a couple of issues that negatively impacted my stay. First of all the construction next door was unbearable especially in the morning. Also the bed is not all that comfortable. Location is excellent but I will most likely not stay there again.
Stayed 6 nights in Apr 2024
Response from General Manager. on 9 May 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We deeply regret that the construction has caused you inconvenience, we inform you that we are unaware of this, Vallarta is under construction of new condominiums and hotels every day. We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, property conditions & facilities
It’s was close to everything
Stayed 2 nights in Apr 2024
Response from General Manager. on 3 May 2024
We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great !
Stayed 2 nights in Apr 2024
Response from General Manager. on 2 May 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location. Safe and quiet. Love the rooftop pool and cafe. Smart tv, breakfast buffet, water pressure…smiling!
Stayed 3 nights in Apr 2024
Response from General Manager. on 2 May 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet property
Stayed 5 nights in Apr 2024
Response from General Manager. on 16 May 2024
We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Excellent

Michele Anne Marie, Peterborough

Stayed 10 nights in Mar 2024
Response from General Manager. on 21 May 2024
We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Excellent

Scott, NEW YORK CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager. on 21 May 2024
We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

4/10 Poor

Darren

Travelled with partner
Disliked: Amenities, property conditions & facilities
The area around the pool was very slippery and I saw a couple people fall during my stay. There is major construction on both sides of the hotel
Stayed 10 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
Dear Darren. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.However ,this area of opportunity was immediately attended to and medical attention was provided, accidents happen and it is our duty to provide them with care as soon as possible.We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Excellent

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you go to PV and don’t want to stay in a resort, but close to everything and experience a real life of this Beautiful town check this place out!!
Stayed 3 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Good

Adolfo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay , pool area is very nice and relaxing .
Stayed 4 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

Murray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff! Pool was a bit cloudy, could have used some attention…
Stayed 7 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

10/10 Excellent

Angelo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful hotel in the middle of a busy area. The rooms are small but the rooftop pool and bar are fantastic. The staff were great. The hotel is beautiful. The beach is only a block away.
Stayed 4 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

6/10 Okay

Angelica

Travelled with partner
Liked: Staff & service
Small hotel in the romantic zone of PV, but there is no ocean view the only window is to the courtyard
Stayed 5 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place, maybe a bit old fashioned but the rooftop patio and pool are new and a great place to chill.
Stayed 5 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

10/10 Excellent

Andres Felipe Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice an cozy hotel. Friendly staff and having access to additional amenities at Los Arcos adds a lot of value to Casa Dona Susana
Stayed 4 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

10/10 Excellent

Kiely

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful little hotel. Quiet pool on the roof with a bar for drinks and food. One block from the beach. Lots of shops and restaurants around.
Stayed 6 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this hotel is great. The food is excellent at Los Arcos. 2 things- it’s very loud Friday/Saturday night. Also- we missed a night due to a flight cancellation and they wouldn’t let us stay an extra night for free. Not cool.
Stayed 6 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We understand that cancellations happen but that is outside our policies since the agency itself is the one that has to take care of your refund or cover the missed night

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool
Stayed 4 nights in Apr 2024
Response from General Manager. on 27 Apr 2024
We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Loved the staff, very warm and friendly. Front desk Joel was especially helpful with IT problems. Gracias amigo. Excellent breakfast buffet daily. Disliked assigned room on check-in but was able to upgrade without problem. Extra cost was a bummer but so worth it. Loved the rooftop pool but the Margaritas were not the greatest.Great staff throughout this small (3) hotel group .Always helpful. Please be sure and tip them generously. The best part of this place was not having kids around. Made for a super relaxing week for me.
Stayed 7 nights in Apr 2024
Response from General Manager. on 13 Apr 2024
All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying here. The beach access is great! Everyone on property was friendly and accommodating.
Stayed 4 nights in Mar 2024
Response from General Manager. on 9 Apr 2024
all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel, rooftop was an unexpected lovey place. Rooms were a little dated but overall would stay there again
Stayed 2 nights in Apr 2024
Response from General Manager. on 9 Apr 2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.All of your kind words about your stay with us are great to hear.We hope to have you soon and continue contributing to generating new memorable experiences.

6/10 Okay

alexis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager. on 13 Apr 2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

10/10 Excellent

Charles, White Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was well apointed, staff/serices were professional and efficient. Rooftop pool/patio/bar was a very nice touch.
Stayed 8 nights in Mar 2024
Response from General Manager. on 5 Apr 2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

6/10 Okay

Edore Olaolu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room was good. However, I was disappointed that I emailed the hotel before my trip to tell them it was a special occasion and I was emailed a picture of my room. However, upon arrival the picture I was sent was not the room I was given. We were put in a much smaller room instead
Stayed 3 nights in Mar 2024
Response from General Manager. on 5 Apr 2024
It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We are very sorry to hear that your requests were not possible.We hope to have you soon and continue contributing to generating new memorable experiences.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager. on 5 Apr 2024
Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Agradecemos de antemano sus mas sinceros comentarios positivos y esperamos servirle una vez mas en el futuro.saludos cordiales.

10/10 Excellent

Vanja

Stayed 5 nights in Mar 2024
Response from General Manager. on 27 Apr 2024
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

8/10 Good

Kurt Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a great location to enjoy Puerto Vallarta.
Stayed 6 nights in Mar 2024
Response from General Manager. on 5 Apr 2024
All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. However, I was shocked that my room did not have a real window. There was one frosted pane. It was a dark dungeon
Stayed 10 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Kevin, we appreciate the time you took to tell us about your stay during your days at Casa Doña Susana, we are glad to know that you enjoyed pleasant and unforgettable moments. On the other hand, we will take actions with the departments involved to improve and provide you with unforgettable experiences in the future. Cordially, General Manager.

10/10 Excellent

Garrett, Pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a solo traveler, I would choose Casa Doña Susana every time. The views of the ocean are 270 degrees. The staff is diligent and accessible, beyond friendly, and professional. The location is very safe and backed away from the Main Street. I can’t wait until my next visit.
Stayed 2 nights in Mar 2024
Response from General Manager. on 24 Mar 2024
Greatings Mr. Garrett.We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Best Regards.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. The beach and tons of restaurants are all within a few minutes. It felt very safe due to the front desk staff and security in the area. We had an issue with our room the first night and the staff was going to make us pay to switch rooms because the only room available was an upgrade, but in the end, they agreed to upgrade our room for no charge.
Stayed 6 nights in Mar 2024
Response from General Manager. on 14 Mar 2024
All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel on a side street. Excellent location close to many restaurants and stores, 1 block from the beach.
Stayed 4 nights in Mar 2024
Response from General Manager. on 14 Mar 2024
We are grateful for your compliments. we thank you for sharing your experience with us and look forward to serving you again soon.

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP perk for one was extended to my wife as well so we had a wonderful breakfast each day of our stay. Issues were handled immediately and the hotel decor was appealing. If we go back to Peurto Vallarta it would book again. We did not opt for all inclusive as so many great restaurants are within walking distance. The metamorphosis spa is around the corner very good and always booked solid highly recommended.
Stayed 17 nights in Feb 2024
Response from General Manager. on 10 Mar 2024
Thank you for choosing us as your Puerto Vallarta holiday destination and we appreciate you sharing your impressions of your experience at our hotel.We are very pleased to hear that you enjoyed another fantastic stay at our hotel.we appreciate you for sharing your experience with us and look forward to serving you again soon.kindly regards.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location and has a beautiful roof top pool with food and drink options! The “Barman” was friendly, hilarious and the service outstanding! Big perk is you have access to two properties with Los Arcos providing a nice beach front option!
Stayed 4 nights in Mar 2024
Response from General Manager. on 7 Mar 2024
Greatings.We appreciate you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager. on 7 Mar 2024
Greatings.Thank you for choosing us as your Puerto Vallarta holiday destination. We appreciate that you have shared your experience at our hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

8/10 Good

alun, Cardiff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooftop cafe bar and pool.
Stayed 9 nights in Feb 2024
Response from General Manager. on 7 Mar 2024
Greatings.We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Stephanie, thank you very much for choosing u has host during your stay in the city, we hope to see you again very soon for show you all the improvements that we will have for you and your loved ones. Cordially, General Manager.

10/10 Excellent

Rebecca, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this stay!! We specifically wanted a place that would be simple and comfortable so we could spend our days exploring the city and beaches. This place was PERFECT! Centrally located to all the cool bars and great restaurants in Old Town. Beautiful hotel and gorgeous rooftop pool.
Stayed 3 nights in Feb 2024
Response from General Manager. on 2 Mar 2024
Thank you for the great feedback of your recent holiday experience. We are grateful to create unforgettable memories on your vacation.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

8/10 Good

Liisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Efficient staff. Room was dark with no balcony or windows.
Stayed 28 nights in Feb 2024
Response from General Manager. on 2 Mar 2024
Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience.We look forward to welcoming you back again very soon.

10/10 Excellent

Scott J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front balcony rooms are nice as they were recently remodeled.
Stayed 7 nights in Feb 2024
Response from front balcony on 28 Feb 2024
We appreciate your comments.we hope your return soon.best. regards.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from General Manager. on 2 Mar 2024
Thank you for the great feedback of your recent holiday experience.We are grateful to create unforgettable memories on your vacation. We look forward to serving you again in the future.

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from General Manager. on 2 Mar 2024
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience.We look forward to welcoming you back again very soon.

8/10 Good

Megan, Independence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and great amenities at sister property. Our room didn’t even have an exterior window. Loud sounds at night… machines? Great location to restaurants, things to do, and beach. Staff was very friendly.
Stayed 5 nights in Feb 2024
Response from great location on 28 Feb 2024
Unfortunately we had maintenance details but everything was resolved as soon as possible, we hope that your expectations about our brand do not change and you continue coming to your second home, Casa Susana.

2/10 Terrible

Daniel

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Checkin took forever. The bed linnen had not been changed when we arrived. We noticed when going to bed that they had just made the bed with peevious guests linnen. Room and fascilities was not very well cleaned.
Stayed 4 nights in Feb 2024
Response from Casa Dona Susana on 17 Feb 2024
We are very sorry for what happened.We appreciate your comments so we can improve and provide the best quality service possible.We guarantee that your next stay will be a memorable experience.Kindly regards.

2/10 Terrible

Galina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Galina, thank you very much for choosing us as hosts during your stay in the city, we regret not having exceeded your expectations on this occasion, we will continue working on our areas of opportunity to offer a renewed experience to all our guests. Cordially, General Manager.

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a traditional Mexican hotel, with friendly, helpful staff. It is conveniently located near the Malecon, beach restaurants and bars, and all the Zona Romantica has to offer. The rooftop pool/lounge is clean and relaxing. Walk over to its sister property, Los Playas Arcos, to use the beach and restaurant. Stay there if you prefer a resort experience. Skip the all inclusive options because there are so many affordable and delicious options to explore in the area. The only negative is that the rooftop bar closes at 4 pm.
Stayed 7 nights in Feb 2024
Response from A special place in the heart of the romantic zone on 17 Feb 2024
We appreciate your excellent comments, we will verify why our snack closed earlier than established since the service hours are from 11 am to 5 pm.We hope for your return soon.kind regards.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly excellent location. Good value.
Stayed 3 nights in Feb 2024
Response from relaxing destination on 9 Feb 2024
We appreciate your good feedback, thank you for choosing us as a relaxing destination.

6/10 Okay

Syd

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Historic, quaint hotel with a pretty courtyard. Room was dark & sterile. Bathroom was gross. Rooftop was nice but pool was cold & rooftop food/beverage service was extremely limited. It was a nice 2-star dated hotel near the beach but in a bad location.
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Syd, thank you very much for choosing us as hosts during your stay in this beautiful city, we are sorry to know that we have not exceeded your expectations on this occasion; However, thanks to your observations we will be working together with our departments involved to improve and create a better stay for all our guests.Sincerely, General Manager.