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Boutique Hotel & Suites Hacienda Lord Twigg

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Luxury
4.5 star property
9.4

Exceptional

Luxury hotel remodelled in 2025 and located near Bay of Banderas

Consider a stay at Boutique Hotel & Suites Hacienda Lord Twigg and take advantage of a poolside bar, a terrace and a coffee shop/cafe. Indulge in a deep-tissue massage, reflexology and a facial at the on-site spa. The on-site restaurant, Apapacho, offers breakfast, brunch, dinner and happy hour. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Villa, 2 Bedrooms, Pool Access, Ground Floor

Premium Villa, 2 Bedrooms, Pool Access, Ground Floor | Living area

Premium Villa, 2 Bedrooms, Pool Access, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • 139 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

Premium Loft, 2 Bedrooms, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 279 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Studio

Standard Studio

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Studio Suite

Comfort Studio Suite

Comfort Studio Suite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Located in Lázaro Cárdenas, a neighbourhood in Puerto Vallarta, Boutique Hotel & Suites Hacienda Lord Twigg is in the entertainment district and near a boardwalk. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Bay of Banderas. VidantaWorld and Los Arcos are not to be missed. Visit our Puerto Vallarta travel guide
Map
424 Av. Francisco Villa Lázaro Cárdenas, Puerto Vallarta, Jal., 48330

What's nearby

  • A sunset over a beach with waves and a boat in the distance.
    Playa Las Glorias
    10 min walk - 0.9 km
  • A beach with gentle waves and a distant ship on the horizon.
    Hotel Zone Beach
    14 min walk - 1.2 km
  • Two people riding horses along a beach at sunset.
    Camarones Beach
    16 min walk - 1.3 km
  • A beach at dusk with a rocky shoreline, palm trees, and illuminated buildings.
    Malecon
    5 min drive - 2.7 km
  • Uno
    9 min walk - 0.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    17 min drive

Restaurants

  • Tuk Tuk’s
    3 min walk
  • Los Muertos Brewing
    3 min walk
  • The Tipsy Squirrel
    5 min walk
  • Blake’s Restaurant & Bar
    7 min walk
  • Los Caracoles Restaurant Bar
    7 min walk

About this property

Boutique Hotel & Suites Hacienda Lord Twigg

  • Luxury hotel remodelled in 2025 and located near Bay of Banderas
  • Consider a stay at Boutique Hotel & Suites Hacienda Lord Twigg and take advantage of a poolside bar, a terrace and a coffee shop/cafe. Indulge in a deep-tissue massage, reflexology and a facial at the on-site spa. The on-site restaurant, Apapacho, offers breakfast, brunch, dinner and happy hour. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool
    • Free self-parking
    • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and books
    • Outdoor furniture, concierge services and smoke-free property
  • Room features
  • All guest rooms are individually furnished, and boast comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate dining areas.
  • More conveniences in all rooms include:
    • Free toiletries and hairdryers
    • 32-cm Smart TVs with cable channels
    • Separate dining areas, microwaves and toasters

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 9:00 AM to 11:30 AM for a fee: MXN 100 to 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Apapacho

Things to do

  • Books
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Cobblestone flooring in public areas
  • No lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 1985
  • Colonial architecture
  • Communal living room
  • Renovated entire property - July 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-cm smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 May to 15 August:
  • Dining venue

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 100 to 300 per person
  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal and Cash App
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Boutique Hotel & Suites Hacienda Lord Twigg have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 6:00 PM.

Is Boutique Hotel & Suites Hacienda Lord Twigg pet-friendly?

No, pets are not allowed at this property.

How much is parking at Boutique Hotel & Suites Hacienda Lord Twigg?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Boutique Hotel & Suites Hacienda Lord Twigg?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Boutique Hotel & Suites Hacienda Lord Twigg?

Checkout is at 10:00 AM.

Does Boutique Hotel & Suites Hacienda Lord Twigg provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 400 per vehicle applies.

Where is Boutique Hotel & Suites Hacienda Lord Twigg located?

Located in Lázaro Cárdenas, this luxury hotel is 0.4 mi (0.7 km) from Bay of Banderas and within 3 miles (5 km) of Malecon and Playa de los Muertos. Cruise Ship Terminal is 2.3 mi (3.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Boutique Hotel & Suites Hacienda Lord Twigg Reviews

9.4

Exceptional

9.4

Cleanliness

8.8

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 36 out of 48 reviews
Rating 8 - Good. 9 out of 48 reviews
Rating 6 - Okay. 1 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

Reviews

Verified

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolutely cutest hotel in Puerto Vallarta! The rooms were beautiful and the pool refreshing. It’s has great location with easy access to various parts of the city. The best part was the attentive and kind service from all the staff! Highly recommend!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
Room was spotless. Staff were extremely friendly and helpful.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, attention to detail. Staff were all amazing.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
The staff were amazing, Alejandro went above and beyond. The Deluxe Suite was brand new, spotless and very spacious. The hotel was very comfortable and clean. Centrally located.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Unique and charming hotel with friendly, helpful staff. Stayed in the penthouse suite which was beautifully furnished and very comfortable for our family. While the immediate neighborhood is a little gritty and noisy, it is in a great central location to walk to restaurants or take short Uber rides to Versalles, Centro, Zona Romantica and beaches. The only negative was that the advertised pool restaurant/bar was not operating. This was disappointing as the convenience of having breakfast, snacks etc. on site was one of our reasons for booking. Other than that, everything was wonderful.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel magnifico!

Loved it and i will be returning with my wife next time! It was a spacious and clean villa, quiet at night, in a great central location, the beds were comfortable and the ladies were so helpful!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, safe location. Beautiful & clean. Nice pool area, restaurants are close.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities
Everything was excellent. We showed up a day early and they allowed us to leave our belongings with them until our check-in the next day. The only negative would be that some days either one, or both rooms; our showers would have either no hot water, no water pressure; or both.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Ana was an excellent hostess. She made my family welcome and comfortable for the duration of our stay. Loved the authentic decor and beautiful facilities. Very personal experience.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped on the property, we felt the Mexican vibe and charm. Our two bedroom Villa was spacious and beautifully decorated with a Mexican feel. Staff were simply amazing! We will absolutely be returning to this beautiful gem in the heart of PV.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful from the moment we arrived, friendly ladies greeted us, made the checking in an easy process, fantastic clean from the first step on the property all the way to our villa, amazing accommodations from the secure front gate to the comfortable beds and clean bathrooms. I just wish could stay longer but know for sure we will be back absolutely!!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay.

Had a very restful 2 week stay. Stayed in the penthouse and it was huge. Had everything we needed. There was some street noise at night. It was about 20 minute walk to the Malecon and 10 minutes to the beach. Mona, Cali and Caralee were all wonderful staff that made our stay!
Stayed 14 nights in Apr 2024
Verified

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the Honeymoon suite. The kitchen was nicely supplied. There was dish soap, dish cloths, a toaster and a blender which are things we don’t get in most hotels. The room was nicely large for two people, we really enjoyed the space. The patio outside was a nice place to do my morning yoga practice. The pool was a great place to cool off and sit by a waterfall while relaxing after a day of touring.
Stayed 17 nights in May 2025
Verified

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hacienda is a wonderful choice for anyone looking to experience the charm of Puerto Vallarta while enjoying comfortable accommodations and excellent hospitality. The staff were exceptionally kind and friendly, with special mentions to Dani and Kali. We stayed in a spacious studio for five nights which was clean and well maintained with good AC. While there was some noice from traffic outside, the location overall was convenient.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible experience with such nice staff that took good care of us. The restaurant & pool area was so wonderful to just hang out & relax, the food is excellent. We stayed in one of the Villas, which are very clean & roomy- the beds comfortable and spacious with plenty of closet space. I only have 1 complaint- the spiral stairscase in the villa is difficult to maneuver, not an easy climb especially for someone older. Otherwise, an excellent place to stay.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Dusti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real Mexico 🇲🇽

Callie was wonderful and it was clear that she wanted to be sure we felt welcome, safe, and comfortable. The two bedroom townhouse was absolutely ADORABLE. It was light, bright and had authentic mexican tile, plus two beautiful coopulas, with all the comforts of home. The breakfast and coffee in the morning was delicious. We couldn't be happier. If your looking for an authentic Mexican home away from home this is it.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hacienda Lord Twigg. The staff was amazing, the food and drinks delicious and the suite we booked was beautiful. I only wish we could have stayed longer. I will warn people that the suite we had was equipped with a spiral staircase. So for those with mobility issues, or even super heavy large suitcases you might be in trouble. I also really loved the fact that the suite had a fenced in parking spot for us to use. It was not very big, but was nice to have as street parking in the area could be challenging. The neighborhood is a bit far from a lot of the main touristy spots, but for us that was a positive. There are still great restaurants within walking distance, public transportation nearby, and even a Soriana a couple of blocks away. I would definitely return - for longer next time.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities
Lovely stay
Stayed 8 nights in Nov 2023
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here in Villa 2!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this spot. It is under renovations and look forward to seeing the final look!
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
The property was very pretty with traditional colors and beautiful tiling. The location is @ 20-30 minute walk from the Malecon, 5 minutes by Uber. At first glance, the neighborhood didn't seem very inviting but it was safe, and pretty quiet. There were two nice coffeeshops a few minutes away, a supermarket two blocks away, and we discovered three great restaurants @ 10 minutes away--Ascensio Tacos, Oreganos and Mar y Arena--small, neighborhood gems with creative menus! The room was comfortable and it was great to have a kitchen. The bed was really on the firm side. The outdoor pool was pretty, would have used it more if it was heated! Staff was attentive. All in all, a charming little hotel, away from the main drag.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing was the staff. They were all awesome, accomodating and provided exactly what we needed. The homemade chilaquiles are amazing too. Great way to start a day. Highly recommend.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

PATY

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the check out was a bit later.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is under renovation but is well maintained and very nice. The down side is the area, it’s right by auto repair shops that pump music all day (fortunately I liked their taste) and work into the night. It’s a 30 min walk to the Malecón, 5 min to Soriana’s, and there are great little restraints and coffee shops near by. We would return.
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Kaylene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we were told that the pool was being fixed. It was late and we were assured that it would be a couple of days max. Next morning we saw that the outside area was a complete construction zone and not usable at all. This was a huge disappointment and something that was not conveyed to us prior to our departure from Canada. We ended up having to leave . We felt lied to. If someone wants to book this property find out if the construction has been completed. Also be aware that it is in an area with light industry. There is a body shop across the street and it is noisy for 12 hours during the day.
Stayed 16 nights in Feb 2025