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Reviews of Fersal Hotel Puerto Princesa

3 out of 5
Fersal Hotel Puerto Princesa
Rizal Avenue Ext. Brgy. Bancao-Bancao, Puerto Princesa, Palawan

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 314 reviews" "
Rating 8 - Good. 119 out of 314 reviews" "
Rating 6 - Okay. 40 out of 314 reviews" "
Rating 4 - Poor. 8 out of 314 reviews" "
Rating 2 - Terrible. 5 out of 314 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ramesh, Sugar Land

Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start. They are making renovations even in the night, I couldn’t sleep all night due to construction noise right above our room. Water tap and shower barely dripping, no pressure at all. WiFi and telephone didn’t work. We come back from a tour and find out that our room key doesn’t work. Staff are nice and their standard answer to all the problems is “sorry sir, it is due to maintenance “. Expedia should not list this hotel on their listing and 3 star is very misleading. Expedia should do some homework before they allow any hotels to be listed on their platform.
Stayed 2 nights in Apr 2024

10/10 Excellent

Milaneth

Room is very clean.We stayed 4 nights and everyday they made our beds and clean the room with new towels . The hotel is quite we had good night sleeps and staff are warm and kind and friendly
Stayed 3 nights in Apr 2024

6/10 Okay

Des

Disliked: Cleanliness, staff & service, amenities
Generally fine for a night or two. Room was not ready when I arrived at 3pm. Toilet was not cleaned properly.
Stayed 1 night in Apr 2024

8/10 Good

GRACE, Roseville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient and close to the airport but didn't like that it was right next door to a night club. Hotel was just okay. We only stayed a few hours to sleep and checked out early morning for our flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Delia Z.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it near in the CITY
Stayed 2 nights in Mar 2024

6/10 Okay

Katrina

Disliked: Staff & service, amenities, property conditions & facilities
The staff seemed rude and that I was an inconvenience. The hotel also had a very strong smell as if they were spraying for something… it was ok, but I wouldn’t stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the cold water dispenser in every floor. Staff were very friendly and accommodating. Breakfast buffet was really good and love their coffee. I just wish they provided hand towel in the bathroom.
Stayed 3 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
rytrytrytr

8/10 Good

Maria Rona

Good place very good breakfast
Stayed 1 night in Jan 2024

8/10 Good

Noris

Travelled with family, Travelled with group
Good
Stayed 1 night in Jan 2024

8/10 Good

lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would have rated this property as 5 stars if our departure day was handled better. We had an early flight and had to leave the hotel at 6:30am. At 6:15am, we came to the breakfast room which open from 6:00am but there was no food available. We saw the cup of noodles on the counter and ask the lobby staff if we can take it to replace the breakfast & he said yes. However, when we checked out they asked us to pay 100 Peso for the cup of noodles, and I complained but they said it’s for sale. I told them my booking comes with breakfast and there was no food available, you not even say sorry or have any alternative plan but asking for paying extra? Paying 100peso was not my issue here, I gave tips to the staffs here 50 -100 peso whatever I’m happy with their services. I’m just not happy the way the lobby staffs handled think like that. To be fair, should we get refunded for the non- break fast provided on our last day? Also, for taxi, if you can arrange it for yourself, it could save you 100 peso. Our trip from the airport we paid directly to the taxi driver was only 300 peso, but for the ride from the hotel to the airport, booking via the hotel & paid directly to the hotel was 400 peso.

10/10 Excellent

Julius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Liezl

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Charles-Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The elevator had a strange smell, the bidet did not work. Other than that the the service was great! There is no swimming pool for people looking for a swimming pool.
Stayed 2 nights in Nov 2023

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2023

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 13 nights in Aug 2023

10/10 Excellent

Jean

Nice hotek.
Stayed 1 night in Jul 2023

4/10 Poor

MARICAR

Travelled with family
Disliked: Property conditions & facilities, room comfort
Family Vacation
The staff were great especially Eric from the breakfast station. The sink in our room was clogged. The beds are on wheels that it moves everytime I move. They don’t provide hand towels or wash cloths and no TOILETRIES available, except shampoo and soap.
Stayed 3 nights in Jun 2023

2/10 Terrible

Michael

Stayed 1 night in Jun 2023

6/10 Okay

Glory Ann

Travelled with family and small children
Liked: Staff & service
You get what you pay. Room is old and outdated. Staff is nice
Stayed 1 night in Jun 2023

10/10 Excellent

Brigida

Stayed 1 night in May 2023

8/10 Good

Abraham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, friendly
Stayed 2 nights in Apr 2023

6/10 Okay

Marvin

Travelled with family, Travelled with partner
Liked: Staff & service
fair. When check in, ac unit are not yet turn on for both suite the rooms are hot and take a while to cool down.
Stayed 1 night in Apr 2023

10/10 Excellent

Cherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to where you want to go.
Stayed 3 nights in Mar 2023

4/10 Poor

ARNIE, ELGIN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms we're dark, aircon not cooling enough. Hallway by the rooms very hot. 2 rooms had bathroom issues, flooding and bidet not working. Breakfast supposed to be buffet turned out to be ala carte and was just okay, edible if I may say. Staff we're nice though and the reception area was appealing.
Stayed 1 night in Mar 2023

8/10 Good

Florabel

Stayed 3 nights in Mar 2023

10/10 Excellent

Russel

Stayed 1 night in Feb 2023

10/10 Excellent

Russel

Stayed 1 night in Mar 2023

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This stay was great. Hotel is clean and in good condition.
Stayed 2 nights in Feb 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Stayed 2 nights in Feb 2023

6/10 Okay

Rowena

Stayed 1 night in Feb 2023

2/10 Terrible

Richard

Disliked: Staff & service, property conditions & facilities
Cold water in the shower. Very slow wifi when it works. No drinking water provided. Loud music across the street until 4am.. Breakfast had only rice 30 minutes after opening. Air conditioning hardly worked.
Stayed 1 night in Jan 2023

10/10 Excellent

marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone is friendly and helpful. will respond fast to any issue . area is near the airport. we were able to get friendly with a local tricycle driver who gave us a friendly , cheaper recommendations on how to get around . . just give him a fair or generous tip breakfast is enough to fill u up until lunchtime..its buffet
Stayed 4 nights in Dec 2022

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, staff & service
The hotel staff was friendly and helpful. We stayed two nights. The room was ok. However when we entered the air in the room smelled stale and we needed to open the window. Rest was ok also some equipment such as the aircon seemed 20years old with its plastic turned yellow. Rest was ok

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property as mentioned by others is dated but very well kept for its age. The staff are amazing and so helpful. It is located next to a gentleman’s club but the hotel has 24 hour security and unless you explore what’s around you might not even notice. If you are stopping over for a few nights of rest on a budget this is definitely your spot. Good sleep, clean hotel, with excellent people and service. Don’t hesitate to book before your go to El Nido. Enjoy!
Stayed 5 nights in Oct 2022

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Pleasant staff. nice room. Breakfast choice could be a little better. Okay for one or two days
Stayed 1 night in Oct 2022

6/10 Okay

Consolacion

Stayed 1 night in Sep 2022

10/10 Excellent

Brent

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had great customer service and was helpful in getting me to where I wanted to be
Stayed 1 night in Aug 2022

10/10 Excellent

Rollis

Stayed 1 night in Aug 2022

10/10 Excellent

Allan, San Mateo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful during my stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

Maria Cristina

Stayed 2 nights in Aug 2022

8/10 Good

Alfred, Sherman Oaks

Stayed 1 night in Jul 2022

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Needs some spritzing up...
This hotel has seen better days and is in need of a bit of spritzing up. COVID may be the blame, along with the airport, which was previously just down the street, relocating to the other side of Puerto Princesa and essentially leaving this hotel on its own. Still a reasonable location if you rely on trikes for transportation. Located between 2 "Gentleman's Clubs", but no noticeable overspill from those establishments. We spent 8 nights here and our room was in the back (definitely request upper floor, rear of the hotel room) and it was quiet except for the 0430 crowing of roosters. T.I.P. (This Is Philippines) and you are going to find that almost anywhere. Breakfast was included but clearly made about the time the rooster crowed. Cold, rubbery eggs and some lunch meats or hot dogs. Not really worth getting out of bed. No hot water kettle in room (!!??) and when Filipina wife called desk to request one she was told that they had one. I showed my Western (White American) face at the desk less than an hour later and requested one and it was immediately delivered. Needed additional towels and a blanket, but dealt directly with housekeeping staff and was immediately taken care of. Had housekeeping every other day and room was well-cleaned. The 200 PHP ($4.00 USD) left on the bed certainly helped, and was appreciated. We live and travel all over the P.I. and other parts of Asia. This hotel is just "middle-of-the-road" and I wouldn't stay here again for a long stay.
Stayed 8 nights in Jun 2022

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Decent modern hotel - but old style, noisy aircon (regrettably common in Phil). Restaurant closed for covid - horrible, cold prepacked breakfast included.
Stayed 1 night in Jun 2022

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable priced. Clean. Big rooms. And I loved the available airport transportation at a good price.
Stayed 1 night in May 2022

10/10 Excellent

Phil

Stayed 1 night in May 2022

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has no hot water so no warm showers the floors are there in your feet will get there if you don't marry something it's just no property that looks great on orbits but when you go there it's not
Stayed 3 nights in May 2022

6/10 Okay

Pacifico

Liked: Staff & service
They had like a convention going on,and people are going in and out talking out loud, the air condition is making noises,didn't get a towel,had to ask the next day,but the ladies in the front desk is polite and very nice ,they would always say,good morning sir or good evening sir.it was okay
Stayed 2 nights in May 2022

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location & Affordable
Stayed 3 nights in Apr 2022