2 outdoor pools, pool umbrellas, pool loungers
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Reviews of VH Gran Ventana Beach Resort - All Inclusive

4 out of 5
VH Gran Ventana Beach Resort - All Inclusive
Playa Dorado, P.O. Box 22, Puerto Plata, Puerto Plata

Reviews

8.0

Very good

Rating 10 - Excellent. 427 out of 1003 reviews" "
Rating 8 - Good. 298 out of 1003 reviews" "
Rating 6 - Okay. 132 out of 1003 reviews" "
Rating 4 - Poor. 77 out of 1003 reviews" "
Rating 2 - Terrible. 69 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the beach !! But i had a really bad experience checking in.
Stayed 1 night in May 2024
Response from solange on 26 May 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologiesYour feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Mercedes G

Liked: Cleanliness, property conditions & facilities
Everything was good, but the front staff should be more nicely and give more information about the resort, because when we checked in, they didn’t give us any info.
Stayed 1 night in May 2024
Response from solange on 19 May 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

4/10 Poor

Delia k

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The only nice staff that I crossed where very nice Luis and Melissa at thw Almejas restaurante. Our bedroom sink didn’t work properly, neither the toilet or bird poop on the floor all the time. I guess for ppl who doesn’t like technology are a great candidates to stay here. The WiFi signal is horrible and the in general not signal at all. The room has only two outlets one in one side of the bed and the other one behind the tv. I feel that each side of the bed should have their own outlet. The food is delicious absolutely good taste. The beach is okay but not view to the beach
Stayed 2 nights in May 2024
Response from solange on 19 May 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT
Stayed 1 night in May 2024
Response from solange on 26 May 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

2/10 Terrible

Livianny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from solange on 14 May 2024
Thank you for staying with us.

6/10 Okay

Rosario, Providence

Travelled with family
Liked: Cleanliness
You get what you pay for. In looking for an affordable beachside place to stay, I listened to the advice of others and went for it. Now, I’m not going to say that it’s an awful place, others seemed pleased to be there, but I could only tolerate it for two nights. For perspective, I am a seasoned global traveler and generally have a less limited budget. The property itself is on a small stretch of an okay beach and the grounds are neatly maintained, but the infrastructure has seen better days and a bit outdated. Other than meals, a large pool filled with children and a non stop DJ/social director who doesn’t stop talking trying to entertain over the speakers for hours (I just want some quiet poolside relaxation) there is not much to actually do. Although the staff is generally attentive, particularly in the dining area, many need a lot more training in their comportment, some are loud shouting across the dining hall and act too familial with the guests (friendly interaction is part of Dominican culture) and not appropriate at a hotel from my perspective. I understand, some have limited education and exposure to proper customer service behavior, so the responsibility is on management to set adequate guidelines and training for some of these workers. The all inclusive meals are plentiful and offer a good choice of food and drinks. The dining area is large, but the acoustics are terrible. Overall, for those on a tight it’s good value.
Stayed 2 nights in May 2024
Response from solange on 16 May 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe will follow up on your commentsWe hope to have a new opportunity to welcome you again

8/10 Good

Irene

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needs maintenance. The bathrooms are gross and in need for remodeling. There is no night club in the same building and they dont play enough Spanish music which is part of the experience. The staff is very friendly and helpful so that made up for the negative part. The food was ok.
Stayed 2 nights in May 2024
Response from solange on 9 May 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Joneiby

Stayed 2 nights in Apr 2024
Response from solange on 7 May 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in May 2024

8/10 Good

rene

Liked: Cleanliness, staff & service
I normally don’t write reviews, but I felt compelled to do so to help others. Prior to booking I read almost every review, and they all lived up to exactly what they said. The rooms definitely need to be updated, the safes need to be codes and keys. The card key never worked and just in general, the whole hotel can use updating. With that being said the service, hospitality and warmth of the people and staff made this place like home I did take the royal package which I am grateful for because I would have been miserable if I didn’t. When I go on vacation, I like to be served. They could use a few more servers on the VIP side, a special shout out to Santa and Argueolo (vip server on beach) I even have special shout out to Joseph who is one of the vendors that sells jewelry on the beach. He is now a friend. As far as the food, I can’t say enough, the food was delicious except for sometimes breakfast could’ve been a little better. The drinks are good as long as you specify what you want and then it must be top shelf. I drink tequila they did not have what I drink but I did settle for Jose Cuervo, which was just fine. Unfortunately on our last day, we were checking out and had our last lunch and many many locals had come in in droves. They literally knocked me over while trying to get food. I found them extremely rude and took over. I was glad I was leaving at that point and if I do book again, I will make sure it’s not over the weekend when the locals are visiting.
Stayed 6 nights in Apr 2024
Response from solange on 1 May 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

Benjamin

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from solange on 1 May 2024
Thanks for staying with usWe hope to have a new opportunity to welcome you again

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness
The property stay was good overall. The rooms could use some renovations (and I was in a supposedly renovated room). It is difficult to get reservations for ala carte restaurants if you don’t book them immediately upon arrival for the entire week. It is also difficult to get beach/pool towels.
Stayed 5 nights in Apr 2024
Response from solange on 27 Apr 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Ryan Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really great and room was kept clean for us. The beach is beautiful and there is lots to do around the resort and in the city. Beach service goes above and beyond keeping drinks topped up and making sure you're comfortable (premium/royal package beach). Beffet food was solid and the resteraunts were all good.
Stayed 9 nights in Apr 2024
Response from solange on 1 May 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

8/10 Good

beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quite spacious resort with plenty of space around the pool and on the beach. The location of three open bars was very convenient. The only drawback for me was the constant state of competition between the guests to get a seat next to the pool and dry towel in the morning and a chair in the lounging area in the evening. It seams that They did not have enough space for all guests or there was a flow in the design. People working there were very polite and helpful except for the front desk attendents. When I approached them with the request, they asked me to come back in half an hour because they needed that time to come up with resolution. When i came back, another attendant had no idea about my request and other attendant left home. He just shrugged his shoulders, hearing that I was dismissed with nothing. Until this interaction, I tried to tip every helper after that, i just shrugged my shoulders.
Stayed 4 nights in Apr 2024
Response from solange on 26 Apr 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackBecause helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

yvonne

Travelled with family
Liked: Amenities
Disliked: Staff & service
Hotel was nice , pool was great, beach was wonderful other then u couldn’t relax due to people trying to sell you things. The food was ok buffet was better then restaurants
Stayed 3 nights in Apr 2024
Response from solange on 26 Apr 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologiesYour feedback helps us to improve our service We hope to have a new opportunity to welcome you again

10/10 Excellent

McKenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time there. We will go back for the people and atmosphere. Getting water and coffee served at breakfast was difficult this time. It was the one place you didn’t see a lot of servers. There was more of an urgency to turn over dishes and towels which probably took away from service.
Stayed 4 nights in Apr 2024
Response from solange on 25 Apr 2024
Thank you for staying with us.We work hard to make our guests happy and appreciate your feedbackWe hope to have a new opportunity to welcome you again

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from solange on 1 May 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

2/10 Terrible

Beth

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was dated. The food horrible. Rooms smelled, mold in bathtub. Had to wait long time for beach towels. Again. The food was awful. I do not recommend to anyone
Stayed 5 nights in Apr 2024
Response from solange on 25 Apr 2024
Thank you for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

4/10 Poor

Steven

Disliked: Amenities
Phone in room never worked. Even after complaining to the front desk. Had to constantly walk to the front desk for requests. No shuffle service to the airport as advertised. Towels and sheets were damp when exchanged by housekeeping. No WiFi in room.
Stayed 3 nights in Apr 2024
Response from solange on 22 Apr 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

8/10 Good

Tanika S, Stratford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful property. The rooms needed updating not alot of outlets charge our electronic devices.
Stayed 4 nights in Apr 2024
Response from solange on 22 Apr 2024
Thanks for staying with usYour feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

Kerri

Travelled with group
Liked: Staff & service
Bath/shower water in room did not work at first. There was no water pressure. It eventually came on after waiting an hour. We were also told that a shuttle would be available to go to the airport and this was not the case, the free shuttle only picks you up from the airport. It will not return you there.
Stayed 1 night in Apr 2024
Response from solange on 22 Apr 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a magnificent experience..it was a family reunion for my mom's 75th bday and ths staff made all the requests and accommodations possible. Best dedicated staff I've ever seen
Stayed 3 nights in Mar 2024
Response from solange on 17 Apr 2024
Thanks for staying with us for this special occasionWe work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAY.QUALITY AND GOOD CHOICES ON THE FOOD.BEAUTIFUL BEACH.THEY OFFER AN EXCELLENT PRODUCT…
Stayed 2 nights in Mar 2024
Response from solange on 16 Apr 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Good

Arelis

Stayed 1 night in Apr 2024
Response from solange on 1 May 2024
Thanks for staying with usWe hope to have a new opportunity to welcome you again

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place , the only problem was , the TV remote was not working,,, so , I could not watch TV
Stayed 3 nights in Mar 2024
Response from solange on 10 Apr 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your feedbackBecause helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

CLARA V

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO ESTUBO EXELENTE MIL GRACIAS
Stayed 4 nights in Apr 2024
Response from solange on 10 Apr 2024
Gracias por quedarse con nosotros.¡Trabajamos duro para hacer felices a nuestros huéspedes y apreciamos sus comentarios!Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

8/10 Good

Jarrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from solange on 10 Apr 2024
Gracias por quedarse con nosotros.Esperamos tener una nueva oportunidad de darle la bienvenida nuevamente.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always excited to see us and that makes the 8 hour flight feel worth it :)
Stayed 6 nights in Mar 2024
Response from solange on 6 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Chi, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased with the clean beach! A lot of places are plagued with seaweeds problems. They kept the beach very clean. The food, presentation is not the best, but the flavors are quite good. Staff members are very friendly and attentive. Only issue was the noise associated with our room. There is a work site with a lot of construction noise on the back side of the building. Over all we enjoyed our stay and would highly recommend this resort.
Stayed 7 nights in Mar 2024
Response from solange on 3 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Edili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from solange on 6 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

victor, allentown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was ok nice play
Stayed 1 night in Mar 2024
Response from solange on 1 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been there many times and have met done great staff at the GV which has led us to returning often. However, the gym/fitness center needs attention. Machines have been broken for months, there are never any towels in the morning and it opens too late (7 am) in the morning. Many people like us wake up early and want to work out. Thank you
Stayed 3 nights in Mar 2024
Response from solange on 1 Apr 2024
Thanks for staying with us. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

Lyle

Travelled with group
The property is nice & the staff are friendly
Stayed 4 nights in Mar 2024
Response from solange on 29 Mar 2024
Thanks for staying with usWe appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Good

Raeshean Jameal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. The staff put in a lot of energy and work into the night time entertainment and activities. The food selection was okay, the beach was beautiful and clean. I would definitely stay again
Stayed 5 nights in Mar 2024
Response from solange on 12 Apr 2024
Thanks for staying with us.We work hard to make our guests happy and appreciate your excellent feedback!We hope to have a new opportunity to welcome you again

2/10 Terrible

Eyleen

Stayed 2 nights in Mar 2024
Response from solange on 16 Apr 2024
Thanks for staying with us.

10/10 Excellent

Martha, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional and the cleanliness was on point. We always saw someone cleaning picking up cups.. I would recommend. If you are looking for state of art place, this is not it. But if you are looking for a place to meet new ppl laugh and have a peaceful vacation, THIS IS THE PLACE.
Stayed 3 nights in Mar 2024
Response from solange on 26 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

6/10 Okay

Dolores Lee

Travelled with family
Liked: Cleanliness, staff & service
The people are wonderful from the minute you check in until you leave. The bed is not a king size bed but more like a queen. Comfy though. Pillows were small compared to normal pillows. Food at the beach grill is the same everyday. Basic stuff, nachos, burgers, pizza. The same with the buffet in main dining room. We did eat at Octopus and the food was great. They have their own brand of alcohol at the resort. I can honestly say I don't know what proof it is but my guess is 20 LOL.I am used to my 80 proof vodka and theirs was not even close. Hats off to Ernesto and Nazir at the bars.
Stayed 5 nights in Mar 2024
Response from solange on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent that’s the word to describe it, specially week days
Stayed 2 nights in Mar 2024
Response from solange on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Katherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from solange on 25 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from solange on 26 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros and cons. The only con is that it is hard to get a Notification for your airport shuttle pick up and Expedia is no good in helping. For the rest it is pros. The staff is very friendly and welcoming. The food is good. Nothing to brag about, but does the job is nice. The beach is clean.And the pool is nice. It is close to the airport. I would stay there again
Stayed 5 nights in Mar 2024
Response from solange on 27 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

2/10 Terrible

Tabatha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle is not free! They gave me a room with a broken bed. The staff didn’t know any questions that I had. The spa is a closet! It had a nail salon and hair salon and a small spa bed for massages. They had no elevator for people for wheelchairs and had me on the third floor. It’s a retirement community resort, they didn’t have anything for young people. The room that my friend bought wasn’t what she asked for and had to pay extra for what she already pay for! It is not all inclusive, it’s semi all inclusive. I asked for a mamosa from the “all inclusive bar” and they said only certain people were allowed to have them.
Stayed 5 nights in Mar 2024
Response from solange on 24 Mar 2024
Thanks for staying with usWe are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

Norbin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like the distance of the places to go inside the properly. I do not like: Gran Ventana does not have a disc place. Gran Ventana only have have show for adult at 9:00 to 10:30 pm. Food is okay. Customer service is terrible! Not iron in the room. The rooms have have some receptacles damaged. Fist impression was they did not have water, soda, and beers in one of the room refrigerator. Gran Ventana did not meet expectations.
Stayed 2 nights in Mar 2024
Response from solange on 24 Mar 2024
Thanks for staying with us. We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

Vladimir

Travelled with family, Travelled with group
Building 3 is the worst building. The rooms are old with many broken things. We had to change our room. Manager Anthony is only available in the morning. If you miss him you have to wait till the next day to resolve your issue. Other staff won't help you. There were not enough beach loungers, and the pool looked dirty. Overall, the staff is relaxed and they look like they don't care. The tables were not always clean. We often had to wait and ask the staff to bring us coffee and water. I am not going back here. If you want to buy something or order a taxi they always jack up the prices because you're a foreigner. These people need to learn that the tourists give them jobs and they should treat the tourists better.
Stayed 8 nights in Mar 2024
Response from solange on 25 Mar 2024
Thanks for staying with us.We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

4/10 Poor

Roger

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
3 times the water supply was cut off— no clean bathrooms nor towels It looks they had shortage on housekeeping staff too The front desk people were very rude with no guest oriented skills We will mot return to that hotel
Stayed 6 nights in Mar 2024

6/10 Okay

Eva

Liked: Staff & service
Disliked: Property conditions & facilities
Me and my friends spent our college spring break for 4 days at VH gran. For the very low price we paid, we got what we would expect. The food to say the least was subpar. At the lunch shack at the beach (Ocean grill) the food was worse than any movie theater I’ve been to. I was shocked to see so many adults indulge in it. The restaurants were slightly better, however overall do not come here for good food. The drinks were good for being unlimited, but the alcohol is definitely bottom shelf. The crowd here is not for a college spring break. Average age is 60s. The vibe here is something. The service wasn’t bad and the room was nice enough, though our water shut off twice. The wifi only works in the lobby. The entertainment ends at 10:30pm which we thought was boring. And the only people who are engaging in it are over 70. However, the beach was definitely the highlight and the scenery is gorgeous. The pool is a little dirty and everything else is a little dirty here and there. We went snorkeling and kayaking which was actually great. We thought the dinners at the restaurants were good, but definitely only after a lot of drinks. Overall, I won’t be coming back to the VH gran, it did its job for a budget spring break, but then again wouldn’t recommend for anyone below the age of 50.
Response from solange on 23 Mar 2024
Thanks for staying with us. We are certainly sorry for the situation encountered; please accept our sincerest apologies if these were to be a source of disappointment.Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

PATRICIA

Liked: Staff & service, amenities, property conditions & facilities
Loveef the cxpeience,
Stayed 1 night in Mar 2024
Response from solange on 23 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

SOPHIA, MOUNT PROSPECT

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from solange on 23 Mar 2024
Thanks for staying with us. Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

6/10 Okay

Roger, Eads

Stayed 7 nights in Mar 2024
Response from solange on 23 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Your feedback helps us to improve our serviceWe hope to have a new opportunity to welcome you again

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
First off i want too say that all the staff are excellent and friendly and very helpful with anything you need and knowledgeable.The front end associate niulka is one of the best people i have encountered when it comes too customer service she was knowledgeable with anything and everything i asked and needed i called in advance because me and my girlfriend were going together and wanted too propose too her and have the room set up very romantic when we checked in and she had it just the way i had ask and planned it and my now fiance loved it!!! She also helped with reservations for restaurants on property and everything what a great employee you have and she deserves somekind of reward in my eyes.Also i can not complain about any of the food in the restaurants the buffets throught the day the drinks everything was amazing it was definitely worth money and would definitely be coming back again . The only downfall was one of the days for 3 hours they were doing a maintenance on the generators so we didnt have power no water or anything like that in the rooms but it was only for 3 hours and it was a really nice day so it was just more time too enjoy the sun and pools so it wasnt really that bad at all and also i was checking our very early way before check out time and i actually missed my flight and next flight wasnt till 10 hours and called resort and they let me come back and stay in my room till check out was great will definitely come back here
Stayed 4 nights in Mar 2024
Response from solange on 16 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We hope to have a new opportunity to welcome you again