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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury resort on the beach, with 9 outdoor swimming pools
your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
Aerial view
Premium bedding, minibar, in-room safe, desk
10 restaurants, Asian cuisine
5 bars/lounges, 3 poolside bars, swim-up bar
Reviews
8.0

Very good

Popular amenities

  • Gym
  • Pool
    PoolPool
  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Breakfast included
    Breakfast includedBreakfast included
  • Parking included
    Parking includedParking included
The price is NZ$618
includes taxes & fees
30 June - 1 July

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Popular LocationPetempich Bay1 min walk
  • Popular LocationPuerto Morelos Town Square19 min drive
  • Popular LocationPuerto Morelos Beach23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
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Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

Premium bedding, minibar, in-room safe, desk

Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

Premium bedding, minibar, in-room safe, desk

Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Rainfall showerhead
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, minibar, in-room safe, desk

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

Premium bedding, minibar, in-room safe, desk

Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Dining table
Smart TV
Renovated in 2021
Premium bedding
Ceiling fan
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

Located in Puerto Morelos, Hyatt Ziva Riviera Cancun - All Inclusive is on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xoximilco and Ventura Park Cancun. Travelling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, or check out an event or a game at El Rey Polo Country Club. Explore all the area has to offer with ziplining, cave exploring and ecotours.
Visit our Puerto Morelos travel guideOpens in a new window
View more Resorts in Puerto MorelosOpens in a new window

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪The Reef - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Fresca Bar - ‬17 min drive
  • ‪La Petit Creperie - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive resort, rejuvenated in 2021
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access and 3 poolside bars. Active travellers can enjoy Pilates, fitness classes and paddleboarding at this resort. Treat yourself to a body wrap, a body scrub or aromatherapy at the on-site spa. Be sure to enjoy a meal at any of the 10 on-site restaurants, which feature Asian cuisine and more. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a terrace.
You'll also find perks such as:
  • 9 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking
  • Supervised childcare (surcharge), beach towels and a front desk safe
  • Beach umbrellas, water sports equipment and a porter/bellboy
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 438 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with Jetted bath and rainfall showers
  • Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 21 Jun 2024, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 30 Jun 2024 start from NZ$618.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, pilates classes and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos resort is 0.1 mi (0.1 km) from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and Ojo de Agua Beach are also within 9 miles (15 km).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 439 out of 934 reviews" "
Rating 8 - Good. 242 out of 934 reviews" "
Rating 6 - Okay. 123 out of 934 reviews" "
Rating 4 - Poor. 61 out of 934 reviews" "
Rating 2 - Terrible. 69 out of 934 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Luis

Travelled with family and small children
Disliked: Amenities
Worst stay I have ever experienced
Stayed 3 nights in Jun 2024

4/10 Poor

EMILY

Travelled with family
Disliked: Amenities, property conditions & facilities
There is no beach this is not advertised. What water is there is filthy and smells so bad. The resort is very small and not nice, 2 stars at best.
Stayed 7 nights in Jun 2024

2/10 Terrible

Nuvejit Kaur

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible resort. Came here with my family of 5 during a rainy weekend. There was absolutely no preparation for the rain. The roof was leaking EVERYWHERE. Pools were closed and dining was limited. Staff was overworked and overwhelmed. Every night one restaurant would be closed while the other was ‘adults only’ so the whole resort was crammed into 3 small restaurants with NO AC or ventilation. Wait times to eat were over an hour. There was no dinner buffet. There was no indoor entertainment or central lobby for the children to gather and play. Overall worst property ever. An absolute nightmare with 3 young children. I’ve been to 4 different all inclusive resorts prior to this and never encountered so many problems during my stay.
Stayed 4 nights in Jun 2024

8/10 Good

Galina, Canyon Country

Liked: Cleanliness, staff & service, property conditions & facilities
All week was raining and the roof was leaking in all the buildings, even in my room
Stayed 7 nights in Jun 2024

4/10 Poor

Roberto

Travelled with family
Disliked: Amenities, property conditions & facilities
We stay there for five days, the property is OK, but below Hyatt standard. This is not the hotel to go if you’re looking to relax on the beach. The beach is really small, and full of rocks and seaweed. Night show as are okay, restaurants are not bad but could be improved. Property is small not much to do other than be a the pool. Over all it was ok but won’t be going back. David at the pool bar was amazing though. Do not expect a clean and Turkish clear water in the beach, all of this area does not have it.
Stayed 5 nights in Jun 2024

10/10 Excellent

David Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area and the service for food and drinks was great.
Stayed 3 nights in Jun 2024

8/10 Good

Dominiesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Madhu

Travelled with family
Liked: Cleanliness, staff & service
No activities and no beach very limited dining for lunch and coffee shop is not good
Stayed 3 nights in Jun 2024

8/10 Good

Margaret, Lonsdale

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our kids loved the pools and the daily activities. Food choices were OK.
Stayed 5 nights in Jun 2024

10/10 Excellent

daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general excelentes instalaciones, agradecimiento especial a el mesero Salomon en el restaurante Miyako. La playa no esta nada bien, pero las instalaciones y el servicio compensan totalmente
Stayed 5 nights in Jun 2024