Property entrance

Reviews of Hilton Providence

3.5 out of 5
Hilton Providence
21 Atwells Ave, Providence, RI

Reviews

7.4

Good

Rating 10 - Excellent. 342 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 125 out of 1002 reviews" "
Rating 2 - Terrible. 93 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was excellent
Stayed 2 nights in May 2024
Response from Hilton Providence on 21 May 2024
Great feedback about housekeeping Christine! Thank you for sharing.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hilton Providence on 13 May 2024
Great feedback David! Thank you for sharing.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience
Stayed 1 night in May 2024
Response from Hilton Providence on 10 May 2024
Thank you for the wonderful feedback Robert. We are thrilled to hear you had a great stay.

6/10 Okay

Alfred

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot gate does not work. For $29 per day i expect more. Its an old building so i can look past somethings, but the parking gate is external and needs to be fixed
Stayed 4 nights in Apr 2024
Response from Hilton Providence on 10 May 2024
Please accept our apologies for failing to meet your expectations during a recent stay due to the exit gate experience. We understand how impactful the exit gate challenges can be to your overall stay here at the hotel.

2/10 Terrible

Theresa

Stayed 2 nights in Apr 2024
Response from Hilton Providence on 23 May 2024
We're sorry to see that we fell short of your expectations Theresa. Please feel free to let us know how we could have made your experience better.

10/10 Excellent

Johnny, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hilton Providence on 4 May 2024
Great review Johnny. Thank you for sharing your experience.

8/10 Good

MONTE, Gaithersburg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very very accommodating staff.
Stayed 1 night in Apr 2024
Response from Hilton Providence on 30 Apr 2024
Thank you for the positive feedback Monte. We appreciate your feedback and are thrilled to have met your expectations during a recent stay.

8/10 Good

Jakub

Stayed 2 nights in Apr 2024
Response from Hilton Providence on 21 May 2024
Thank you for the positive feedback Jakub. We appreciate your review.

4/10 Poor

christian

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hilton Providence on 30 Apr 2024
We are sorry to have fallen short of your expectations during a recent stay Christian. Thank you for sharing. If there is anything additional that we can do to enhance future stays, please do not hesitate to reach out.

8/10 Good

Stacey

Stayed 1 night in Apr 2024
Response from Hilton Providence on 18 May 2024
Thank you for sharing your feedback with us Stacey. We are happy to see that the hotel met your needs. Hope to see you again soon!

10/10 Excellent

Russel

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in Apr 2024
Response from Hilton Providence on 25 Apr 2024
Great feedback Russel. We are so happy to hear that you had a great stay! We look forward to seeing you again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Hilton Providence on 22 Apr 2024
Great feedback Valerie. Thank you for sharing.

6/10 Okay

Doreen

Travelled with partner
Liked: Staff & service
The TV remote did not work. Went out to get ice and couldn’t find any, Ice machines on both the fourth and eighth floor were not functioning. Hotel room was clean, staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hilton Providence on 22 Apr 2024
Please accept our apologies, Doreen. We appreciate your business and are sorry to hear that you encountered challenges with the remote and ice machines.

8/10 Good

Paulina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Apr 2024
Response from Hilton Providence on 9 Apr 2024
Thank You for the positive feedback Paulina. We appreciate your review.

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
My room smelled musty and as if it had been smoked in for many years.
Stayed 1 night in Mar 2024
Response from Hilton Providence on 25 Mar 2024
Thank you for sharing your feedback Ryan. We apologize that you had a less than perfect experience. We will share your comments with the team so that we can improve for future guests.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024
Response from Hilton Providence on 25 Mar 2024
Great feedback Elizabeth. We appreciate your feedback and we are pleased to hear you enjoyed the hotel and its team. We look forward to welcoming you back.

4/10 Poor

Asiah

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hilton Providence on 22 Mar 2024
Thank you for your feedback Asiah. We are disappointed that the hotel did not meet your expectations. We would love to hear more about your experience so that we can make adjustments that will better serve the needs of our guests. Please feel free to contact the hotel directly.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel convenient, clean and everyone working there was professional. Thank you!
Stayed 1 night in Mar 2024
Response from Hilton Providence on 14 Mar 2024
We appreciate your feedback Cynthia. Thank you for sharing it with us. We hope to see you again soon.

8/10 Good

Donald Lyall

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hilton Providence on 13 Mar 2024
Thank you for your feedback Donald. We appreciate your business and are pleased to hear you had a great stay.

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from Hilton Providence on 1 Apr 2024
Thank you for the positive feedback Daniel. We appreciate the review and hope to have another opportunity to welcome you back in the future.

6/10 Okay

steven

Travelled with family
Liked: Staff & service
Close to arena and federal hill. Parking not very good.
Stayed 1 night in Mar 2024
Response from Hilton Providence on 11 Mar 2024
Thank you for your feedback Steven. We hope that you enjoyed your stay overall despite the challenge you encountered with parking.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Providence on 8 Mar 2024
We appreciate your feedback Emily. Thank you for sharing your experience with us!

6/10 Okay

ALLISON

Liked: Cleanliness, property conditions & facilities
The parking situation was really bad. We had to drive around the entire city to find a space because all parking at the hotel and general vicinity was full even though parking is advertised as part of the hotel amenities.
Stayed 1 night in Feb 2024
Response from Hilton Providence on 28 Feb 2024
Thank you for your comments regarding a recent stay. We appreciate your feedback and are sorry to hear that you encountered a challenge with parking.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Always consistently good here
Stayed 1 night in Feb 2024
Response from Hilton Providence on 26 Feb 2024
Thank you for the positive feedback Jennifer. We appreciate your comments.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed a night because we were attending a concert. Had a great time and hotel staff was very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Hilton Providence on 26 Feb 2024
Great review! We are so happy to hear that the hotel met your expectations. Hope to see you again soon.

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it as always!
Great stay per usual. Parking is expensive so I'm ironically glad it was full. Bathroom had some funny stains but the bed is great. Smells good. Clean floors! I will be back soon.
Stayed 1 night in Feb 2024
Response from Hilton Providence on 26 Feb 2024
Thank you for sharing Danielle. We appreciate the positive comments.

4/10 Poor

Allison

Travelled with partner
The room was just ok. The breakfast the next day was horrible. Ran out of food, never came around to ask if we wanted anything. Had to hunt people down to get anything, including the bill!
Stayed 1 night in Feb 2024
Response from Hilton Providence on 26 Feb 2024
We're sorry to hear that we fell short of your expectations Allison. We will share the comments with the team and hope to see you again in the future.

4/10 Poor

Greg

Travelled with family
Disliked: Cleanliness
Great Location! Elevator service is sketchy. A little concerning. Front desk staff was great. Suprisngly found a dirty sock in the bed. The air quality needs work. Our rooms were stuffy and had a wet concrete smell. Not sure why. Probability of going back is slim. Hope this helps.
Stayed 1 night in Feb 2024
Response from Hilton Providence on 26 Feb 2024
Sorry to have disappointed you Greg. We appreciate your feedback and will work to make the necessary adjustments for potential visits in the future.

2/10 Terrible

mark

Awful experience
You overbooked us on a Saturday night. Had to Uber to a different hotel after a night out. Awful experience
Stayed 1 night in Feb 2024
Response from Hilton Providence on 25 Feb 2024
Thank you for the feedback Mark. We apologize for the issues you encountered. We will work with the front desk to avoid this in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Italian restaurants
Stayed 1 night in Feb 2024
Response from Hilton Providence on 23 Feb 2024
We appreciate the 5 star review Shawn! Thank you for sharing with the team.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The good: room was clean, comfortable, clean linens, good shower, beds comfortable. Close to convention center. The bad: first hotel in a while we've been to with no fridges in rooms. No continental breakfast or any coffee in the lobby even. Elevators weren't all working.
Stayed 2 nights in Feb 2024
Response from Hilton Providence on 20 Feb 2024
Thank you for sharing your feedback with us. We appreciate the comments and are happy to hear that overall you enjoyed your stay. We hope to see you again soon!

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in excellent condition. The bathroom was clean but the bar of soap was opened and used and only 1 bar for 2 people.
Stayed 1 night in Feb 2024
Response from Hilton Providence on 19 Feb 2024
Thank you for sharing your feedback Nora. We appreciate your review and are happy to hear that overall you had a great experience.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hilton Providence on 19 Feb 2024
Great review Anthony! Thank you for sharing.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water
Stayed 1 night in Feb 2024
Response from Hilton Providence on 15 Feb 2024
Please accept our apologies for the water issue that you encountered. We are so sorry to hear that you did not have any hot water. We wish that you alerted the hotel so that we could have made alternate accommodations for you during your stay.

8/10 Good

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from housekeeping to maintenance were very helpful and welcoming
Stayed 3 nights in Feb 2024
Response from Hilton Providence on 14 Feb 2024
Great feedback Cory. Thank you for sharing.

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good times
Stayed 1 night in Feb 2024
Response from Hilton Providence on 8 Feb 2024
Great feedback Emily! Thank you for sharing.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Average comfort Noisy stay
Just OK. The walls were so thin, the plumbing was extremely loud when another room used their sink or toilet...woke us up several times during the night. Put some Rockwool in those walls! I could hear other people's cell phone conversations too! Room was fine otherwise. Front desk staff friendly. Still waiting to find out how much the free parking will cost though. Hilton is just not what it used to be.
Stayed 1 night in Feb 2024
Response from Hilton Providence on 8 Feb 2024
Thank you for sharing Christopher. We appreciate the comments and apologize for the noise concerns you encountered.

8/10 Good

bonnie mcneely

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hilton Providence on 8 Feb 2024
Thank you for your feedback. We appreciate the review!

8/10 Good

Ryan

Stayed 1 night in Feb 2024
Response from Hilton Providence on 8 Feb 2024
Thank you for reviewing your recent experience with us Ryan.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Rhode Island Comic Con!
Response from Hilton Providence on 8 Feb 2024
Great review Sophie! Thanks for sharing.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hilton Providence on 8 Feb 2024
Great review Caitlin. We are happy that you had a great stay.

6/10 Okay

Elodia, Stamford

Stayed 1 night in Jan 2024
Response from Hilton Providence on 20 Mar 2024
Thank you for your feedback. We appreciate your review and hope to have another opportunity in the future.

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not impressed with this hotel. First they gave us keys to a room that hadn’t been cleaned yet. They were able to accommodate us right away but it was a nuisance bringing our things up to a room and have to go back down to check in again. Then we paid for a parking spot in the garage which I had thought guaranteed us a spot. We went out for the evening and when we returned the garage was full and we were on our own to find overnight parking in the area. If I had known that I probably wouldn’t have moved my car. With all the other options in the area I will not stay here again.
Stayed 1 night in Dec 2023
Response from Hilton Providence on 8 Feb 2024
We're so sorry to hear you had a less than perfect experience Courtney. Please accept our sincere apologies for failing to meet your expectations.

4/10 Poor

Brianna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hilton Providence on 8 Feb 2024
Thank you for sharing your feedback Brianna. We are sorry to hear that we fell short of your expectations during a recent stay.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel
Stayed 2 nights in Oct 2023
Response from Hilton Providence on 8 Feb 2024
Great review Donna. Thank you for sharing.

6/10 Okay

jorge

Travelled with partner, Travelled with group
The room have a very strong smoke smell
Stayed 1 night in Jan 2024
Response from Hilton Providence on 8 Feb 2024
We apologize for the strong smoke smell Jorge. Thank you for taking the time to share with us.

4/10 Poor

Breanna

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The sheets and blankets were actually disgusting. It looked like black mold or mildew was all over the underneaths
Stayed 1 night in Jan 2024
Response from Hilton Providence on 8 Feb 2024
We are so sorry to hear that you had a negative experience. We appreciate the review and will work on improving our services moving forward.

10/10 Excellent

David M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 1 night in Dec 2023
Response from Hilton Providence on 8 Feb 2024
Wonderful review David. We appreciate your feedback.

6/10 Okay

Lisandra

Liked: Staff & service, property conditions & facilities, room comfort
Hilton was not hiltoning
The Hilton was not Hiltoning. No fridge in the room. No micron the room. Parking fee to park in an unsafe/hazardous lot. The entrance and exit was the same one gate. $30 to park the car yourself. Small spaces and the driving was single lane. Bed and room was comfortable with an extra large bed. Easy to find and conveniently located.
Stayed 1 night in Dec 2023
Response from Hilton Providence on 8 Feb 2024
Please accept our apologies for the issues you encountered. We appreciate your review and will work to improve.

10/10 Excellent

Mayelin

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hilton Providence on 8 Feb 2024
Perfect review. We are so happy to hear you had a great stay Mayelin.