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"My room had toenails on the floor and the tv when moved had crumbs underneath, the beds were clean but everything else was in poor condition. The pool had the floor coming up and the hot tub was not as warm as it should have been. When letting the front desk know about my dirty room that advised that the housekeeping was too busy to vacuum…I will never stay there again "

"They gave us a room that maintenance was actively working on. The A/C unit was torn apart and the dresser drawers were scattered around the room. They did get us a new room but we had already unloaded all of our belongings and had to move all of our stuff to the opposite side of the hotel. Which is a lot of stuff when you have a 2 year old."

"We stayed for a week and had two separate rooms. The first room we had for two days, and upon entering we notice the hvac unit wasn't running, the wall paper was peeling off the walls, there were areas that a leak had been poorly repaired in the ceiling, the bathroom had mold issues, there were only 3 towels for a party of 5, and the backing to the mirror was peeling away. That night the hvac unit sounded like a helicopter and we couldn't sleep with it running. The next day the bathroom made the whole hotel room so muggy we wished we had a window that opened, and no the shower wasn't even more than just warm, the fan wasn't working at all. And the shower curtain was so thin that it didn't stop any water from flooding the floor(and I use a cane). That morning we made a maintenance request. First my husband did it, and the staff was impolite and basically told him to go away. Then I talked to them, mind you I'm hobbling around with a bad knee and a cane, and she wrote some things down in a notebook. Nothing had been fixed before we got back around 10pm that night. The following morning the front desk staff asked if we'd like a new room, so we accepted. This room was not much better, however the hvac did work, but it made our room smell. And the pull out mattress was covered in what appeared to be blood, old blood...which probably didn't help with the smell."

"Great value for families, especially with young kids. My 7 year old Loved swimming in the pool area and playing in the indoor water park. We really liked how it was centrally located to do many Wis Dells attractions. "

"​I was very disappointed with my stay. The room was not up to basic cleanliness standards, and the mattress was in poor condition, caving in the middle. Most concerning was the fact that our room door did not lock properly—a major safety issue we unfortunately didn't discover until our final night."

"Clean quiet not crowded. Excellent breakfast and had extra pillows n blanket without even asking. Overall nations Best stay. "

"The breakfast was all you can eat from 7am-10am. It was fresh and perfect since the restaurant was connected to the hotel . Staff was kind and able to accommodate putting our family on the same floor since we all booked at different times . The bar made drinks to perfection and reasonably priced . "

"Great property to stay with kids"

"Hotel is still new and very clean. The pool was decent size. Awesome there is a restaurant and bar in the Hotel and super close to the outlets. "