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"No shampoo or body wash was in the room and they never brought us one even though we asked for them multiple times. Long check in line and very slow process. Garbage from previous occupants was still in the room. Toilets were not clean. Restaurants were not functioning well and only provided pizza. Awful stay. We won’t be back."

"Room had roaches and smelled like heavy cigarette smoke. There was spit all over the elevator buttons. We left immediately after walking in the room and seeing live roach."

"I love the room it was very clean and it was fun to stay in the lounge as well"

"Clean room. I really enjoy the pool, very nice. "

"Great staff... i went there 10 years ago and said its out dated..10 years later nothing has changed... its still a great vibe... food was great even my compliant on not being able to take food back to the room... id go back in another 10 years and I vacation 30 times a year....it fits 40+ glory days to perfection as "champaige tower" is a perfect get away"

"Great"

"It is fully renovated so I love everything about this property."

"I stayed at The Swiftwater, and unfortunately, it wasn’t family-friendly as we expected. Kids had to leave the pool after 5 p.m., but this wasn’t mentioned on the website. Beyond that, customer service was lacking. Staff rarely smiled or engaged with us, and when we went to the bar after last call, there was no effort to accommodate even a simple request. While the property itself is beautiful and new, the hospitality was disappointing. I wouldn’t recommend it for families, and I think management needs to make major changes in staffing and approach."

"The room was clean and specious and the amenities were great!"