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Reviews of Chantillys on the Bay

4 out of 5
Chantillys on the Bay
279 Lini Highway, Port Vila, Efate

Reviews

8.0

Very good

Rating 10 - Excellent. 56 out of 188 reviews" "
Rating 8 - Good. 91 out of 188 reviews" "
Rating 6 - Okay. 30 out of 188 reviews" "
Rating 4 - Poor. 6 out of 188 reviews" "
Rating 2 - Terrible. 5 out of 188 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Jaiganesh

Business traveller
Liked: Cleanliness, property conditions & facilities
It's a nice property overlooking the bay.
Stayed 4 nights in Apr 2024

10/10 Excellent

Luke

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

rachel

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Torquil

Liked: Cleanliness, property conditions & facilities
Nice and close to town
Stayed 1 night in Feb 2024

8/10 Good

Sanjesh

Stayed 3 nights in Feb 2024

10/10 Excellent

Sumukh

Stayed 6 nights in Jan 2024

6/10 Okay

Thomas

Liked: Room comfort
Basic. The view is what you pay for.
The location is good and the view from the rooms is beautiful. They all face the water. However, towels were dirty, I only managed to have one hot shower in 2 days - the rest were all cold, with no hot water all weekend. Food at the ‘bistro’ is very basic, still expensively priced, and not at all fresh. I’ve had better fruit salad from a can - which was $10. The pool is fine, small but was clean and warm.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gracie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Courtney

Travelled with family and small children
Liked: Cleanliness, amenities
Great location, cold aircon and friendly staff.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a few nights at Chantilly’s to settle in the city before heading out of town. The resort is clean and tidy with incredible views over the water. Sunsets are amazing. Nice and close to downtown Port Vila being an easy 15 min walk along the boardwalk. Highly recommend
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2023

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Credit Card Fraud. This August 2023 I traveled to Vanuatu to perform voluntary assistance to the dental/hospital in Port Villa. My patron booked and paid to stay at Chantill's via Expedia. On arrival, my credit card details was requested for any sundry charges, although there would be none as my patron was supporting my voluntary contribution to Vanuatu's health system. On departure my patron paid my sundry costs. My stay at Chantill's was pleasant, however irreversibly soured by their fraudulent behavior. On returning to Australia, I noted 2 addition nights accommodation charges totaling AU$460.55 applied to my credit card. After numerous communications between my patron, confirming the booking and stay had already been paid for. At this time Chantill's has not returned those total funds to my credit card. For me, this constitutes a form of International fraud or scam on behalf of Chantill's. With all the booking details and payments confirmed back to Chantill's, this can not be mistake or clerical error.
Stayed 1 night in Aug 2023

6/10 Okay

Mark

Travelled with group
Disliked: Cleanliness, property conditions & facilities
On return to Australia I found two additional days charges on my credit card even though it was prepaid through yourselves. My advice, do not give them your credit card details.
Stayed 5 nights in Aug 2023

2/10 Terrible

Ross

Business traveller, Travelled with group
Our pre-paid room was billed out onto a credit card twice more on the day after departure. Reception staff are either fraudulent or incompetent. Don't allow them use of a credit card at reception. Totally dishonest.
Stayed 1 night in Aug 2023

6/10 Okay

Greg

Travelled with partner
Disliked: Property conditions & facilities
The room wise tidy but not really clean and it stunk of cigarette smoke. The noise from the Banyan bar next door was really really loud (we were getting up at 4am to get to the airport for a 7am departure). The sliding doors out to the balcony didn't work propery and needs new runners(one of the doors fell out when i initially opened it), it did lock though. Water pressure in both hot and cold taps and shower was great. Sheets and pillow cases were nice and clean and the bed was comfortable, unfortunately there were no blankets. Overall for what it costs we will stay elsewhere in the future. On a positive note we will continue to come here for meals, the super seed salads are Awesome.
Stayed 1 night in Jul 2023
Response from Chantillys On The Bay on 2 Aug 2023
Thank you for your review. I agree the salads are superb.

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Great location in easy walking distance to city, can be a bit noisy at times, food was amazing and staff pleasant
Stayed 2 nights in Jul 2023
Response from Chantillys On The Bay on 2 Aug 2023
Thank you for your honesty review. We hope to see you again soon. Lukim yu

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
everything was good.
Stayed 4 nights in Jul 2023
Response from Chantillys On The Bay on 16 Jul 2023
Hi Ali, Thank you for your superb review. We hope to welcome you back again soon.

6/10 Okay

Phillip

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Ok property , walking up 2 flights of steps to our room with heavy bags of as not great:( water pressure very low
Stayed 1 night in May 2023
Response from Chantillys On The Bay on 26 Jun 2023
Dear Philip, Thank you for your review.We wish you a blessed 2nd half to the year.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time at Chantilly's. Will definitely stay there again.
Stayed 1 night in May 2023
Response from Chantillys On The Bay on 26 Jun 2023
Dear Philip, Thank you for your review.We wish you a blessed 2nd half to the year. Hope to see you again soon

6/10 Okay

Pål

Stayed 1 night in Feb 2023
Response from Chantillys On The Bay on 14 Mar 2023
Thank you for your review. We hope to see you again some day.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
The staff is uniformly excellent and friendly.
Stayed 7 nights in Feb 2023
Response from Chantillys On The Bay on 27 Feb 2023
We really enjoyed hosting you, and hope to welcome you back again. Have a fabulous 2023

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was v comfortable and the view lovely
Stayed 1 night in Dec 2022
Response from Chantillys On The Bay on 29 Dec 2022
Thank you so much for your review. We hope that we have the opportunity to welcome you again to Chantillys on the Bay so you can see all the improvements we shall have made.

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are the best thing at Chantillys. They are so kind and gracious and helpful. Food for our workshop was really good and the staff was very helpful if we needed anything during our meeting. Pool is lovely and the views are superb. The room was also comfortable.
Response from Chantillys On The Bay on 16 Dec 2022
Dear Joan, Thank you for your lovely review. We are very proud of our team and the effort they put into ensuring all our patrons are well looked after.We hope to welcome you back at Chantillys again soon. We wish you a very Merry Christmas and a wonderful New Year.

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Food fabulous. Great views in the restaurant and great staff. Sometimes no one at reception when needed. Maybe a little bell. Close to town. Rooms a bit run down but understandable. Longer cord on iron. Beautiful views from room. Will stay again. Good rates. Thankyou
Response from Chantillys On The Bay on 6 Nov 2022
Dear Barbara, Thank you for your lovely review. We are so glad that you enjoyed your stay with us. My sincerest apologies regarding being inconvenienced with our reception. We will strive to do better. Our Chefs will be please to see how much you enjoyed the food, they work very hard in the kitchen. We hope to welcome you back to Chantillys once again soon. Chantillys On The Bay

4/10 Poor

Darryl Lee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Far from what it looked like on the website, this place is very very tired, bathrooms are grubby, sliding doors on balconies don’t work. It’s grim.
Stayed 1 night in Sep 2022
Response from Matt on 12 Sept 2022
Hi DarrylThank You for your review, We are currently renovating the rooms and they are not all completed . Furniture is being replaced and all rooms are being redecorated .Covid had delayed the expected renovation.Regards

10/10 Excellent

abdul

Travelled with partner
Liked: Amenities, property conditions & facilities
Manager is so helpful, restaurant facilities is good . Very clean room. Helpful staff. I would recommend everyone.
Stayed 1 night in Sep 2022
Response from Chantillys On The Bay on 23 Oct 2022
Thank you very much for such a wholesome review. We hope we have the pleasure of welcoming you back soon so you can see the wonderful changes we have instore.

6/10 Okay

Aaron

Stayed 3 nights in Sep 2022

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location easy walk into main part of Port Vila. Loved catching the mini buses that go past the front if you want to travel a little further and didn't feel like walking, look for the B on the number plate and it will cost 150 VT each way. The apartment was large with a kitchen, but lacked cooking utensils. Reception did manage to give us a frypan and saucepan for us to use when asked so that was helpful. The pool was lovely, a couple of times tried to get someone's attention to order a drink or snack but it didn't happen. The Banyan bar next door that is associated with Chantilly's was excellent, great atmosphere and lovely staff. Happy hour was a winner. Clearly some of the staff lacked experience which did show in some areas, I'm sure in time this will improve. Overall we enjoyed our 7 day stay and look forward to returning to Vanuatu.
Stayed 7 nights in Jul 2022
Response from Ben on 18 Aug 2022
Dear Jeanette, Thank you for staying with us and taking the time to let us know how your stay went as well as some great tips for fellow travelers. We have ordered new cooking utensils for the rooms and expect these to be delivered in the coming days. All of us at the hotel look forward to welcoming you back!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Property was conveniently located within walking distance to centre of town. Although a little dated the hotel overall was pleasant to stay at. Views were wonderful from our top floor room. Disappointing that the balcony had no roof so no protection from rain or sun. Kitchen in room was handy. On site restuarant was fantastic. Complimentary breakfast was delicious! Staff friendly and accomidating although house keeping a little below standard.
Stayed 3 nights in Mar 2020

10/10 Excellent

Callee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Graham

Business traveller
Excellent location. Food quite good. Bathroom is just plain bad bad design - enter bath room and have to step in shower area to get to toilet - not good when shower floor wet! I also wished they would repair the roof canopy so we could use the room balcony which has a lovely view. Its many years since cyclone Pam, but no sign of them putting back the cover, without which the balcony can only be used in good weather - I left stuff out on a sunny morning and it was drenched by lunch time. For such a relatively small amount compared with the value of the property, this is negligent.
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Very close to the city, small and friendly, great food. Bought 7 nights including breakfast buffet but was disappointed to hear when I got there that they never offered it, only continental breakfast with limited options. Complained about it and was offered an upgrade to their resort (sister company) but I didnt take up on their offer as the location wasnt as good. I was told I could get anything I wanted from their continental breakfast menu then. I also had dinner included, which the staff and manager werent aware of that option either but I was told I could have anything from their menu, and I was happy as their restaurant is pretty good, as well as the staff. Overall, I had a good time with them
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Fine. Good value as we got special deal. Only one night stay though.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nice room but bathroom wasn’t very clean and the people who designed the bathroom should be fired. Toilet is stuck behind the bathroom door and you can’t access it unless you step in the shower. They should replace the door for a sliding door or make it open the other way around. Other than that the rest of the room was big and nice, well equipped great ocean view, staff was nice and French toasts were good, great location too.
Stayed 1 night in Jan 2020

8/10 Good

Ravi, Melbourne

Travelled with family
Liked: Cleanliness, amenities
There was no lift and had to carry 3 large suitcases up the floors after a long flight.
Stayed 4 nights in Dec 2019
Response from Vanessa on 19 Jan 2020
Good Afternoon, i'm sorry you have to carry your suitcases as we are always happy to help if any queries. i double check, and it's well advertise as there is no lift in our hotel. Anyway, i hope you had a nice stay and we thank you for staying with us.

8/10 Good

Verified traveller

View is exceptional staff very pleasant and helpful comfortable bed lovely clean pool
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Location and view from room excellent. I would have appreciated bbx channel on tv rather than just aus network
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Room a little tired but lovely views and good location and helpful staff.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Location is excellent. You can walk to the restaurants or use the many restaurants around Chantillys. Great view from the unit deck, you will see the entire harbour..Perfect view and excellent location. In the past we have stayed 10 minutes out of town so it was nice to simply walk to places whenever we wished. The rooms need an upgrade. Kitchen area was run down, sliding doors need a strong arm to open and close. Fan in our bedroom didn't work however the air con was fine.
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Comfortable stay
Lovely people, stunning view. The staff make this property work as they're all lovely to interact with. The same can't be said of the bathroom, it needed a good scrub sadly. The restaurant was nice with good food & the pool is great to dip in. Overall an okay hotel for a midrange price in an expensive hotel/resort market. Paul is a great help with tours and a cheerful man at breakfast as were all staff we encountered. The bed was also very comfortable.
Stayed 10 nights in Aug 2019

6/10 Okay

Aussie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in great location, right on the waterfront. It is an easy flat walk to town and to several local restaurants and beach side bars. Staff at the hotel are very helpful and most welcoming. But the rooms in the hotel are tired and very run down.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Generally nice
Simple and basic, but good enough to stay few nights for work. Some staff are friendly and kind and some are not. Hope the reception has staff at least from morning to evening like until 9pm. Nobody was at the reception when I called the reception and this happened during the entire time in my stay for a week. Please refill amenities as these were provided on the first day. House keeping service was good but did not fill amenities every time they clean my room. Hope to see a better service and staff next time! Generally satisfied but you can be a lot better if you can improve some!
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
Arrived at the hotel only to be told we had been moved to another hotel without explanation. The new room wasn't ready when we arrived and as it was already 9pm which meant we only got a few hours sleep until our early flight in the morning. They also refused to provide us with transfer to the airport in the morning which cost us more than double due to the new hotel being much further away. Instead they simply told us to ring a taxi. A disappointing failure in customer service and basic communication skills for a 4-star hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and always cheerful and willing to do more to satisfy.
Stayed 14 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view. few things were a bit broken - toilet seat and towels were a bit old and shabby - but clean
Stayed 7 nights in May 2019