Standard King Room (Black Mango)
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Reviews of Tropical Lagoon Resort

3 out of 5
Tropical Lagoon Resort
Blue Hole Road, Port Antonio, Portland

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 72 reviews" "
Rating 8 - Good. 24 out of 72 reviews" "
Rating 6 - Okay. 12 out of 72 reviews" "
Rating 4 - Poor. 8 out of 72 reviews" "
Rating 2 - Terrible. 7 out of 72 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Donissa

Stayed 2 nights in Dec 2023

4/10 Poor

Christine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side!
Stayed 2 nights in Nov 2023

6/10 Okay

Shemar

Travelled with partner
Disliked: Amenities, property conditions & facilities
There wasn't any water there at one point, no wifi
Stayed 2 nights in Aug 2023

8/10 Good

Khamika

Stayed 1 night in Jul 2023

2/10 Terrible

Moesha

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay
Stayed 1 night in Jul 2023

2/10 Terrible

Marcia

Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Wasnt what we expected
We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.
Stayed 3 nights in Dec 2022

6/10 Okay

Camell

Liked: Cleanliness, room comfort
Nice property
The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.
Stayed 4 nights in Nov 2022

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
om this property you have s piece of mind wake up to birds and a beautiful view of the hills
Stayed 3 nights in Sep 2022

2/10 Terrible

Lyris

Stayed 5 nights in Aug 2022

6/10 Okay

Donrad

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit
Stayed 1 night in Jul 2022

4/10 Poor

Paul

Stayed 3 nights in Jun 2022

8/10 Good

Miguelle

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!
Stayed 1 night in Jun 2022
Response from TLR on 14 Jul 2022
We do regret to hear all this issues and we will promptly address these matter and ensure that our guest are properly accommodated. Regards, Alecia

10/10 Excellent

Yvonne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.
Stayed 2 nights in Feb 2022

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.
Stayed 1 night in Feb 2022

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2022

6/10 Okay

Carlene H.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay.
Stayed 4 nights in Oct 2021
Response from Donovan on 6 Nov 2021
Hi Carlene, Thank you for taking the time to write a review. We are happy to hear that your stay was enjoyable. We have plans to correct the limited wi-fi In tge future.

8/10 Good

Jodaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Carlene H.

Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays.
Stayed 6 nights in Jul 2021
Response from Donovan on 2 Aug 2021
We're delighted that your stay was enjoyable. Thanks for coming. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It’s a beautiful place, staff was ok. Only issue is there wasn’t much utensils we had to buy our own stuff, the place is private and quiet the grounds is green and very clean. Much recommended
Stayed 1 night in Feb 2021
Response from Donovan on 30 Jul 2021
Thanks for the review. We're in the middle of a renovation so we'll be sure to note your observations. Thanks for coming, do come again when you can.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Not hot water in the pipe
Stayed 1 night in Jul 2021
Response from Donovan on 20 Jul 2021
Hello Anil. We will come have a look in a few minutes

10/10 Excellent

Jasmine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These villas
Stayed 2 nights in Jun 2021
Response from Donovan on 26 Jun 2021
Hi Jasmine, Thanks for coming. We appreciate the positive review and are very happy that you enjoyed your stay. Please come and again when next you can. Warm regards,

8/10 Good

Maura, Harvard, MA

Liked: Staff & service
This is a great spot for a quiet getaway. The views are spectacular! The room we had booked was not available upon check in, so they put us in one room for the first night then upgraded us to a beautiful suite for the rest of our stay! Yes, the walk down to the lagoon is a bit steep, but definitely worth the trek. The meals we ate were tasty and made to order. When we go back to Jamaica (whenever that may be) we would definitely stay here again!
Stayed 5 nights in Feb 2020
Response from Donovan on 22 Feb 2020
Hello Maura, Thanks for coming and thank you for your kind review. We are thrilled to hear of your pleasurable experience and hope it was also adventure worth sharing with friends and family. Come again when next you can. Warm regards,

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
beautiful scenery and property---------walkway to lagoon too steep and slippery--------great staff------friendly people---very helpful--Ill be back!!
Stayed 7 nights in Aug 2019
Response from Donovan on 1 Sept 2019
Thanks for coming, also thanks for the review. We would be happy to have you back when you can. Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Carene on 27 Aug 2019
Thank You for your review!!!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surroundings are impressive and view breathtaking... really wonderful view of the sea and lush vegetation! The property is very well kept and painstakingly clean (including the two swimming pools)! Access to a private beach not for the physically unfit, but well worth the journey down a steep hill).. Meals are good and staff are pleasant and make an effort to address problems (would be nice if there weren't any!). Internet access needs to be improved,
Stayed 2 nights in Jul 2019
Response from Don on 23 Jul 2019
Thank you for your review and feed-back. We are delighted to hear that you have enjoyed your stay and that you appreciate the effort of the grounds staff to ensure that the environment is clean. Please, come again soon when next you are in this area. Best, Donovan

8/10 Good

JaredPurdy, Toronto, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite beautiful with lovely views of the lagoon, and the surrounding mountains. The first night we were there, there were a few deficiencies with our room, which were rectified the following day. Over all, our room, and I suspect the others need a refit/reno, which I believe they are in the process of doing. The staff were fantastic: Cordaline in the restaurant went above and beyond the call of duty. Devina who cleaned our room was fantastic and a joy. Monique in the front desk, who was just one of two front desk staff that I spoke with was wonderful. The food in the restaurant was also quite good, though our experience was limited. We ate breakfast every day, and I had ackee and salt fish with boiled banana and boiled breadfruit. It was excellent. My wife was happy to have fried eggs with hard dough, and she was happy. Our first dinner there was "okay". My wife was not pleased with her stewed chicken (she's Jamaican and knows how to cook stewed chicken). It was clear that it was a rush job. I had curried shrimp, and it was "okay". I informed the chef of our somewhat disappointed experience with the dinner, and he asked me to give him another chance with a fish dish, and so I obliged, and he delivered. We ad dinner there the last night. A word of caution: the road to the lagoon is VERY steep. Elderly, people in not so great health and people wot bad knees or bad hips would be advised to access the lagoon from the other side.
Stayed 3 nights in Jul 2019
Response from Don on 11 Jul 2019
Hello Jared, Thank you for your invaluable feedback and review! We are pleased that you chose to stay with us and we would be happy to have you back soon. Best, Donovan

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Don on 3 Jul 2019
Thank you for choosing Tropical Lagoon Resort. We appreciate the favorable review! Please join us again when next you are in Port Antonio. Best, Donovan

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, peaceful and relaxing. If you are disabled or have a problem with walking the slope getting to the beach would be too much.
Stayed 1 night in Jan 2019
Response from Don on 30 Mar 2019
Thank you for your review! Delighted to see you enjoyed the serene atmosphere of Port Antonio. We would love to host you here again in the near future. Best, Don TLR family

8/10 Good

KJ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Access to the blue lagoon was a plus!
Stayed 1 night in Dec 2018
Response from Don on 29 Dec 2018
Thank you for your review, we are very happy to see that you enjoyed your stay. Do come again when you can. Best, Donovan

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort overall ; staff was great have 3 critiques 1. I know they inform you that the resort is on hill and that the path to the lagoon is steep ; however I think that with some slight capital improvement a railing system should be put in place on the walkway down as to make to walk not so dangerous . my wife had a slip going down on the first day and hurt her wrist . 2/ Wifi is not really available everywhere on the grounds . in our very villa there was no wifi and was told by the staff that it would work by the poolside and the restaurant . well that's fine . But is having wifi in the rooms for customer ease that much to ask for . and finally we stayed in the black mango . there is a mold water spot that is very apparent on the bathroom ceiling ??? no one took care of it . and also the fridge needs updating ; the compressor is very noisy and can break to peace and serenity that could be present in the quiet nights in Port A . nice place to visit but they should invest a little more in the issue I mentioned above to improve the overall experience .
Stayed 4 nights in Nov 2018
Response from Don on 14 Dec 2018
Greetings, I think i responded to this review before, but I still see it in my notifications. Firstly, thank you for your review and constructive feed-back. We were happy to have you here and happy that you are pleased with our tropical escape environment, the blue lagoon is great for R&R. 1. We are sorry to hear about your wife's slip, there are plans projected to install the rail. 2. The wi-fi is only on property and not in the rooms. Our service providers are not very consistent. We have already put plans in place to correct this problem by purchasing our own band-width and fibre, this will benefit some of the neighboring hoteliers suffering from this same problem. 3. The mold spot was removed and the new refrigerators have already been bought. Here at Tropical Lagoon Resort we work hard everyday to ensure that your experience is perfect. Again, we are grateful for your review and feed-back. Please come again when you can. Regards, Donovan TLR family

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Donovan on 20 Nov 2018
Thank you for your kind review, we are very happy to hear that you enjoyed your stay. Please come again as soon as you can. One Love, Donovan TLR family

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2018
Response from Donovan on 3 Oct 2018
Thank you for your feedback, do come again when you can. TLR family

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place lacks proper coordination with services. My booking was changed without notice even at check in I was not notified. When I questioned the change I was given a lame excuse. No internet service for an entire weekend. Iron or board. Cable also out. This is a poor excuse for a resort. Friendly staff not properly trained. No organization and poor management. Not ready for travelers in large groups.
Stayed 3 nights in May 2018
Response from Donovan on 7 Jun 2018
Thank you for your feed-back, we are sorry that we did not meet your expectations. We work hard daily to provide the very best guest experience and hope we can host you again in the near future. Best regards,

4/10 Poor

Gopinath, Toronto, Canada

Liked: Staff & service, room comfort
The hotel has a great view but....
The location and view were good but the general level of comfort left something to be desired. Most disappointing of all was the fact that the room facilities were not good. There was no coffee machine or even a sachet of instant coffee, no drinking water bottles were placed in the room nor was there a kettle to boil water for a cup of tea. There was a fridge and microwave but that was it. The breakfast provided was below standard - there was no coffee or tea available even in the dining area! The staff were helpful but clearly the place was running on a tight budget and the facilities reflected that.
Stayed 2 nights in May 2018
Response from Donovan on 7 Jun 2018
Thank you for your feed-back, We are sorry that your expectations were not met and look forward to your next visit where we can delight you with our hospitality. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is central to everywhere i wanted to be , facility is clean and staff were very friendly.i definately will stay there on my next trip.
Stayed 1 night in Apr 2018
Response from Donovan on 18 Apr 2018
Thank you for your kind review, we are very happy to hear that you enjoyed your stay. Please come again when you can.

6/10 Okay

Carsten

Liked: Cleanliness, room comfort
Nioce location
Wonderful resort, great location, nice rooms, friendly and helpful staff, but the water pressure (defective pressure switch), wifi and restaurant/bar needs "fixing".
Response from Donovan on 31 Mar 2018
Hi guys, thanks for your review, we got the wifi back, the pressure switch will be replaced on the pump, please come again when you can

10/10 Excellent

Myc, Kingston, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short (albeit steep) trip to the Blue Lagoon.
Staff was excellent. Offered to work out transport if we didn’t want to walk the hill. Very quiet and unbelievably beautiful.
Stayed 3 nights in Feb 2018
Response from Donovan on 4 Mar 2018
Thank you for your review and feed back. The staff is delighted to hear that your trip stay was enjoyable. We would be happy to repeat the experience for again at your earliest convenience.

10/10 Excellent

rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and private
As a couple, there is plenty of privacy and the beach is lovely.people are friendly and helpful.
Stayed 2 nights in Feb 2018
Response from Donovan on 22 Feb 2018
Hello Rose, Thank you for your kind review. We are happy that your expectations were met. Please come again as soon as you can, the staff and I will be happy to serve you. Best, Donovan

8/10 Good

Charles, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Villa overlooking Lagoon
The Tropical Lagoon consists of a number of Villas located in the hills. Most of these Villas, if not all, are overlooking a Lagoon. The unit I stayed in consisted of one bedroom, kitchen with stove, microwave, bathroom, eating and drinking utensils and a common area for eating and watching TV. There are two couches and a table for eating and placing the laptop or computer on. There is a verandah with two chairs and a table. You can sit and enjoy the greenery and the peaceful water of the lagoon. As stated previously these Villas are in the hills and it may be tiresome for some people to access them from the Reception area. A rental car or a driver is something that should be considered to get around. I would definitely stay at this resort in the future. I would rate it at 4.5 out of 5. Charles Smith
Response from Donovan on 1 Jan 2018
Hello Charles, Thank you for coming and also for making time to do this detailed and kind review. We are happy that you enjoyed your stay, please come again when you can.

10/10 Excellent

lasford, fla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever thanks to all the staffs at tropical lagoon special thanks to Donovan who went above and beyond to make sure our stay was a great one we definitely will stay at the tropical lagoon again and again love it love it
Stayed 3 nights in Dec 2017
Response from Don on 15 Dec 2017
Hello Lasford, Thanks for staying with us and for the kind review. You were great guests and we will do all we can to match or improve on the quality of your next experience. One love The TLR Family

6/10 Okay

Cutielocks, NY

Stay at Tropical Lagoon
(1) Air condition did not work properly as is would shut off at times and was hard to restart. Had to call front desk several times of issues. (2) TV remote did not work properly. (3) Ran out of toilet paper during the night. (4)The free breakfast items were extremely minimal. Any other items, ordered not on menu (eggs, toast, orange juice and coffee) was a $15.00 charge. (5) No Jamaican Blue Mountain coffee served. I mean c'mon, why am I drinking Colombian Coffee in Jamaica? (6) Bed was uncomfortable.(7) No telephone in room. Therefore, I had to use my personal cell phone to contact the front desk, so I would not have to walk down the hill in the dark at night to report any issues. I booked two rooms (The St. Julian and the Orange Rooms). We were notified of a room change when we checked in. Apparently, there was work been done on the Orange Room, so a change had to be made to the Plantain Room. However, this room did not provide a great view as the room originally booked.
Stayed 3 nights in Nov 2017
Response from Donovan on 7 Dec 2017
Thank you for your review and for choosing Tropical Lagoon Resort, as we continue to work on the issues you care about. Please come again when you can. Best, TLR Family

10/10 Excellent

Julie, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved!
We had a wonderful experience at the Tropical Lagoon Resort! The villas and grounds were absolutely stunning, with views of the lagoon and ocean from our balcony and through the resort. I can’t say enough about the staff - they went above and beyond to make our stay all it could be, and we loved them! The villa was spotless, the chef magnificent, the bartender helped with things around town, the staff at the beachside lagoon was attentive, and the manager checked on us daily. They made the trip more meaningful!
Stayed 4 nights in Nov 2017
Response from Donovan on 7 Dec 2017
Hi Julie, Thank you for your kind review, we are happy we were able to please you and that you enjoyed your stay. Congrats on your wedding and wishing you both the vey best of life. Come again when you can, we would be most pleased to have you. Warm regards, TLR Family

10/10 Excellent

Lisa, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First off the staff was great. I got pick up by Philip who was very nice and helpful he advised me to pick up some snacks for the room which was very helpful. I also ended up getting a tour guide by the name of thailer hill very nice person gave me a full tour of the area as well as going into Kingston for a small tour and the Bob Marley museum lean a lot about the history overall I had a wonderful experience I will definitely return
Great food
Stayed 4 nights in Aug 2017
Response from Don on 3 Sept 2017
Hello Lisa, Thank you for your review. We are happy that you enjoyed your stay. Please come again when you can. Regards, The TLR family

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
Thank you for your review, please come again when you can, the staff and I look forward to hosting you. TLR Family

8/10 Good

kirk, w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, close to ocean.
Very nice staff. Had s great private weekend getaway. Short walking distance to private beach. Awesome!

10/10 Excellent

Dottie, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
We stayed at this hotel for 2 days while in Jamaica for a funeral. My husband and I were pleased with our room, the friendly accommodating staff,and the location of the hotel. To our surprise our room was upgraded, we were so pleased with the accommodation. Although we arrived at around 7:00 pm, we were given a personal tour of the property by Donovan.

8/10 Good

PG, Belize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
Checking in took a little longer than expected but this was redeemed by a complimentary late check out which we were grateful for. The property was very beautiful and the rooms were very clean and comfortable. The staff was super friendly and very helpful. We needed sodas at midnight and they were kind enough to open the restaurant and get some for us. The Hotel offered easy access to the Blue Lagoon where we went rafting with Danny. We had breakfast at the restaurant both days which was really good. Overall this was a great hotel!
Response from Don on 21 Feb 2016
Hello PG, Beautiful review, thank you for your feedback. We continue to learn and apply our experience gained to guest services. Please come again when you can.