One Bedroom Ocean View | Terrace/patio
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Reviews of Umaya Resort & Adventures

4 out of 5
Umaya Resort & Adventures
Maya Beach, Stann Creek, Placencia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 508 out of 831 reviews" "
Rating 8 - Good. 222 out of 831 reviews" "
Rating 6 - Okay. 60 out of 831 reviews" "
Rating 4 - Poor. 34 out of 831 reviews" "
Rating 2 - Terrible. 7 out of 831 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda

Stayed 8 nights in Feb 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff and super attentive. Unit could use more kitchen items and the bathrooms need a major overhaul. Pool needed maintenance, as well. Amazing, clean beach and staff were constantly working to keep it clean. Housekeeping did not come until dinner, but when asked for extra pillows, someone came right away. Laguna was great food and service. Pizza place was yummy, but expensive. Our family of 5 had a wonderful time.
Stayed 2 nights in Mar 2024

8/10 Good

Trevor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and very quiet with easy access to the beach even if your room was on the lagoon side. All of the staff were kind and helpful as well. This was exactly what we needed to disconnect from our busy schedules.
Stayed 6 nights in Apr 2024

8/10 Good

anaitte

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The beach is not very nice. The restaurant isn’t always open
Stayed 2 nights in Mar 2024
Response from The Team at Umaya on 4 Apr 2024
Hi Anaitte,Thank you for sharing your feedback. We are sorry to hear that you encountered some issues with the beach and restaurant availability. Please note that Don Tonito's Pizzeria is open daily from 12 p.m. to 8 p.m. and Restaurante Laguna serves breakfast from 7 a.m. to 10 a.m., lunch from 12 p.m. to 3 p.m., lunch snacks from 3 p.m. to 5:30 p.m., and dinner from 5:30 p.m. to 9 p.m. We hope this information is helpful and we apologize for any inconvenience caused.

6/10 Okay

alberto

Liked: Cleanliness
Disliked: Staff & service
Untrained staff
Stayed 2 nights in Mar 2024
Response from The Team at Umaya on 4 Apr 2024
Hi Alberto,Thank you for sharing your feedback with us. We apologize if our staff's service did not meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

chris j

Stayed 6 nights in Mar 2024
Response from The Team at Umaya on 10 Apr 2024
Hi Chris,Thank you so much for taking the time to leave us a review! We truly appreciate it. We can't wait to have the pleasure of welcoming you back again soon!

4/10 Poor

Kristen

Stayed 1 night in Mar 2024
Response from The Team at Umaya on 4 Apr 2024
Hi Kristen,Thank you for taking the time to leave us a review. Your feedback is important to us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were great size, quiet. Need more kitchen dishes, cutlery and oven mitts
Stayed 14 nights in Feb 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Robert,Thank you for your valuable feedback regarding the kitchen amenities; we'll certainly take this into consideration to enhance our guests' experience in the future. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Caelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful and very friendly staff
Stayed 1 night in Mar 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Caelin,Thank you for your review. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful experience soon!

8/10 Good

Gary

Stayed 3 nights in Mar 2024
Response from The Team at Umaya on 4 Apr 2024
Hi Gary,Thank you for taking the time to leave us a review. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the location is good
Stayed 2 nights in Mar 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Francis,Thank you for sharing your feedback! We're happy to hear that you enjoyed your experience with us and we look forward to welcoming you back soon for another delightful visit.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was quiet, not crowded, well kept and everyone we interacted with was very friendly and helpful.
Stayed 9 nights in Feb 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Wendy,Thank you for sharing your feedback! Your satisfaction is our top priority, and we can't wait to have you back for another serene and enjoyable visit.

10/10 Excellent

Daniel L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Daniel,Thank you for leaving us such a great review.

10/10 Excellent

Mohamad, Belize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Mohamad,Thank you for leaving us such a great review. We appreciate your feedback.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family of three enjoyed a beach front two bedroom penthouse. It was very spacious with a great view of the beach. We enjoyed our balcony where we played card games. The site had nice bars and restaurants. Beautiful pool and jacuzzi. The staff were very friendly and helpful. Very relaxing.
Stayed 2 nights in Feb 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Frencis,It sounds like you had a wonderful family vacation! Thank you for your kind words about our friendly and helpful staff. We're so happy that your stay was very relaxing, and we hope to welcome you back for another memorable experience in the future!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is excellent. Great pool, great beach, great beach bar. The staff is the best ever.
Stayed 7 nights in Feb 2024
Response from The Team at Umaya on 13 Mar 2024
Hi James,Thank you for taking the time to leave us a review. We're delighted that our property and staff exceeded your expectations. We hope to welcome you back for another wonderful experience soon!

4/10 Poor

Lori

Travelled with family, Travelled with group
Terrible! Terrible service. Do not have any events here, spare yourself the headache and stress. I ordered 4 course meal. Did not get the vegetables nor deserts with no explanation. Over 35 guests booked and stayed at Umaya. I didn’t even get a free coffee. The staff knew that I was celebrating my 60th and took business to them both in room, restaurant and alcohol sales. Umaya charges all rates and events in US dollars but the service doesn’t match the prices. Do yourself a favor and stay somewhere else.
Stayed 4 nights in Jan 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Lori,Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused. We will address these issues with our team to ensure that such lapses in service do not occur in the future. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve should you choose to give us another chance in the future.

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sevice, lovely resort. Clean and well kept. Will definitely be back.
Stayed 4 nights in Jan 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Cecilia,Thank you for your kind words. We can't wait to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Gary

Liked: Amenities
Very good service Staff and room were above expectations A problem with the refrigerator that they jumped on promptly
Stayed 3 nights in Jan 2024
Response from The Team at Umaya on 13 Mar 2024
Hi Gary,Thank you for your feedback! We appreciate your understanding and hope to have the opportunity to welcome you back for another excellent stay in the future!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the design and landscape of the property. Room was very spacious and you can go to either lagoon or beach side. Restaurant onsite was wonderful. Beach and the dock were very nice and staff were friendly.
Stayed 2 nights in Jan 2024
Response from The Team at Umaya on 13 Mar 2024
Hi James,Thank you for taking the time to leave us a review. We appreciate your kind words about our friendly staff. We hope to welcome you back for another enjoyable stay soon!

4/10 Poor

Steven

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property and amenities eere great but could not enjoy them because of all the mosquitoes
Stayed 1 night in Jan 2024
Response from The Team at Umaya on 2 Feb 2024
Hi Steven,Thank you for leaving us a review. We appreciate your feedback. We recommend using a repellent when doing outdoor activities since we are located in a tropical climate. We usually have bug repellant available onsite.

10/10 Excellent

Carey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They made dealing with various food issues easy. Also the excursion we took through the tesort was amazing and easily booked.
Stayed 4 nights in Jan 2024
Response from The Team at Umaya on 2 Feb 2024
Hi Carey,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon.

10/10 Excellent

Gretchen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Beautiful location, gorgeous beach. Kinda far from town - I forgot to check before booking. But it was luxurious and comfortable.
Stayed 4 nights in Jan 2024
Response from The Team at Umaya on 2 Feb 2024
Hi Gretchen,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us and are looking forward to welcoming you back.

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff I like the quite professional setting. I liked the restaurant and bar.
Stayed 3 nights in Jan 2024
Response from The Team at Umaya on 22 Jan 2024
Hi William,Thank you for the review. We appreciate your feedback and looking forward to welcoming you back soon.

8/10 Good

Hugh, Welch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious with 2 bedrooms and two baths. Wifi was very intermittent. No pool on lagoon side and no beach. Had to walk across street for pool and beach. Restaurant was expensive but good food. Everything was in American dollars which was confusing at times because the rest of the island is in belizian dollars. Overall good but not excellent. Would probably stay again but on the ocean side.
Stayed 7 nights in Jan 2024
Response from The Team at Umaya on 22 Jan 2024
Hi Hugh,Thank you so much for taking the time to share your thoughts with us! Your review means a lot, and we genuinely appreciate your feedback. We can't wait to have the pleasure of welcoming you back soon!

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Team at Umaya on 22 Jan 2024
Hey Jeffery,Thank you for taking the time to leave us a review. We are hoping to have you back with us soon.

6/10 Okay

Kajsa, Tabernash

Liked: Amenities
This resort is a nice resort but could use some updating. Sink had major rust under the glass top, fuzzy growing stuff on some sealant to The wood sink base and things just looked tired. The staff were nice and helpful despite a rough start of them not being responsive. The food was good. Bring your bug spray as mosquito and sand fleas are out in the mornings and after dark.
Stayed 3 nights in Jan 2024
Response from The Team at Umaya on 22 Jan 2024
Hi Kajsa,Thank you for sharing your thoughts with us! Your feedback is truly appreciated, and we value your experience. We sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to making things better and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Bryan

Stayed 4 nights in Dec 2023
Response from The Team at Umaya on 22 Jan 2024
Hey Bryan,Thanks for taking the time to leave us a review. We appreciate your feedback and look forward to having you back with us soon.

8/10 Good

Bretton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great trip overall. Our first time in Belize and tough not to compare to other countries. A bit pricey for the experience but was a great vacation for parties seeking a quaint experience. Recommend checking out their sister resort, Jaguar Reef in Hopkins as well.
Stayed 14 nights in Dec 2023
Response from The Team at Umaya on 8 Jan 2024
Hey Bretton,Thank you for leaving us a review. We really appreciate your feedback and hope to have the pleasure of hosting you again in the near future.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from The Team at Umaya on 8 Jan 2024
Hey Krista,Thank you for leaving us a review.

10/10 Excellent

SHELDON

Travelled with family
Stayed 3 nights in Dec 2023
Response from The Team at Umaya on 8 Jan 2024
Hi Sheldon,Thank you for taking the time to leave us a great review. We really appreciate your feedback.

10/10 Excellent

Abhijit

Stayed 3 nights in Dec 2023
Response from The Team at Umaya on 22 Jan 2024
Hey Abhijit,Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

10/10 Excellent

Abhijit

Response from The Team at Umaya on 22 Jan 2024
Hi Abhijit,Thank you for the great review. We really appreciate your feedback.

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Team at Umaya on 29 Dec 2023
Hi, thank you for leaving us a review.

8/10 Good

Franchesca

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Team at Umaya on 29 Dec 2023
Hi, thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 Excellent

Shawn

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Omg this was an amazing place, everything spotless and beautiful. High end customer service, great food….everything was just amazing! I can’t even find the words to describe how wonderful our stay was. Thank you, I highly recommend!
Stayed 1 night in Dec 2023
Response from The Team at Umaya on 2 Feb 2024
Hi Shawn,Thank you for leaving us such a great review. We are so excited to hear how much you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Tynnetta

Stayed 3 nights in Dec 2023
Response from The Team at Umaya on 8 Jan 2024
Hi Tynnetta,Thank you for taking the time to leave us a review.

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Response from The Team at Umaya on 13 Mar 2024
Hi Robert,Thank you for taking the time to leave us a review. We appreciate your feedback.

6/10 Okay

Nicole Marie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff here are incredible but we had a few hiccups. Do not stay in room 201. The view was beautiful and close to pool but the bed and pillows are rock hard. We had a very noisy neighbour above us (at 12-3am) and we were unable to move rooms even though the resort was empty. Most of the time it was quiet but then a bus would arrive with large groups to use the amenities. Even with the increased people it was still not as busy as most resorts. We stayed beginning of Dec and I understand this is probably a way for the resort to make up lost revenue during slow season. The food was great and there was free parking for our rental car. Too far from town for a golf cart.
Stayed 7 nights in Dec 2023
Response from The Team at Umaya on 19 Dec 2023
Hi Nicole,Thank you for taking the time to leave us a review. Your feedback is highly valued. We deeply apologize if there were any hiccups during your stay that may have caused any inconvenience. Your kind remarks regarding our staff's exceptional service and the food are greatly appreciated.

8/10 Good

W.John

Stayed 3 nights in Dec 2023
Response from The Team at Umaya on 19 Dec 2023
Hi John,Thank you for leaving us a review. We look forward to welcoming you back soon.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The water in the main shower kept leaking but that was because of the open concept and water started to build up in a corner and over flowing. After a shower the water would make its way out of the bathroom. We hadn't noticed until we came off the bed and stepped in water
Stayed 1 night in Dec 2023
Response from The Team at Umaya on 19 Dec 2023
Thank you for taking the time to leave us a review. Your feedback means a lot to us, and we truly value your opinion. We are sorry if there were any inconveniences that occurred during your stay with us. Thank you again for taking the time to share your experience!

4/10 Poor

Derrick

Liked: Cleanliness, staff & service, amenities
Response from The Team at Umaya on 13 Mar 2024
Hi Derrick,Thank you for taking the time to leave us a review. We appreciate your feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems a good value for the money, as I had an apartment size room, with kitchen facilities, living room and 2 bedrooms, also with a balcony overlooking the sea. One thing, I wish the shower did not spray you when you turned it on, because the turn on valve was across from where you had to reach from the side of the tub. Also, at the opposite end of the tub is where the faucets were, so a person would climb in, but there was no sliding door, so the floor on the edge of the tub would get wet, meaning you better put a towel down at edge of the tub.
Stayed 8 nights in Nov 2023
Response from The Team at Umaya on 19 Dec 2023
Hi Richard,Thank you for taking your time to leave us a review. We greatly appreciate your thoughts and impressions.

10/10 Excellent

Felecia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Umaya Resort was very nice and welcoming.
Stayed 3 nights in Nov 2023
Response from The Team at Umaya on 18 Dec 2023
Hi Felecia,Thank you for leaving us us a great review. We hope to have the pressure of welcoming you back in the future.

6/10 Okay

Santosh

Travelled with family and small children
Liked: Amenities
My wife got stung by a scorpion while having breakfast, fortunately nothing bad happened and she did well but it ruined our entire plan for the day. Staff was helpful and reassured about the recovery. On the second morning of our stay there was no running water on the entire premises and we had to wait for the office staff to arrive in the morning to address the issue. Otherwise the hotel is on a beautiful piece of land with good access to lagoon and beach. Pool was clean. Food at the pizzeria was expensive (around $25 USD for a 12 inch). Food at the hotel restaurant was fairly priced. Rooms were clean but a bit dated. This place is convenient for families.
Stayed 2 nights in Nov 2023

4/10 Poor

Corrie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Many air conditioning issues. They do not have a maintenance technician. Standard response is: assume customer is unknowledgeable regarding HVAC servicing, try remote, reset breaker. I told them the relay is stuck on a unit because it runs continuous regardless of setpoint on thermostat. Chicken under-cooked, steak amazing, new bartender was great, more friendly than the rest of staff…so they might not keep him.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the beautiful property
Stayed 2 nights in Nov 2023

6/10 Okay

Diane

Condo by property management
Didn’t clean room well and no coffee left besides first night one pot. Theses are condos rented out by property. Not up to my standards for the price
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 5 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Overall amazing all around, fantastic Umaya team, wonderful rooms, and delicious food options.
Stayed 3 nights in Nov 2023