BBQ/picnic area

Reviews of Residence Inn by Marriott Pittsburgh North Shore

3 out of 5
Residence Inn by Marriott Pittsburgh North Shore
574 W General Robinson Street, Pittsburgh, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1008 reviews" "
Rating 8 - Good. 222 out of 1008 reviews" "
Rating 6 - Okay. 78 out of 1008 reviews" "
Rating 4 - Poor. 43 out of 1008 reviews" "
Rating 2 - Terrible. 43 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities
Walkable to many locations and river walks. Spacious rooms with kitchenette plus other conveniences
Stayed 2 nights in May 2024

8/10 Good

George, Erie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit dated but clean and in a convenient location.
Stayed 1 night in May 2024

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great views and walkable entertainment.
Stayed 1 night in May 2024
Response from Customer Care Team on 25 May 2024
Hi Mercedes, Thank you for sharing your positive feedback about the great views and walkable entertainment at Residence Inn by Marriott Pittsburgh North Shore. We're delighted to hear that you enjoyed your stay with us. Your kind words are truly appreciated, and we hope to welcome you back for another memorable experience in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Warm regards,Guest Experience Team

8/10 Good

David, Montpelier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the top condition of the room. It was a spacious suite. A bit noisy, but you expect that downtown. Parking fee--at $27 per night--seems high.
Stayed 2 nights in May 2024
Response from Customer Care Team on 22 May 2024
Hi David! Thank you for your valuable feedback. We're thrilled to hear that you enjoyed our spacious suite - we take great pride in offering top-notch accommodations. We understand that being in a bustling downtown area can come with some noise, but we strive to make your stay as comfortable as possible. Regarding the parking fee, we always aim to keep our rates competitive within the area to provide the best value for our guests. We appreciate your support and hope to welcome you back soon! Warm regards,Guest Experience Team

4/10 Poor

Carly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 20 May 2024
Dear Carly,Thank you for taking the time to share your recent experience at Residence Inn by Marriott Pittsburgh North Shore. We are incredibly disappointed to learn that your stay fell short of expectations in regards to cleanliness, staff & service, and property conditions.This feedback is invaluable to us, and we take all guest concerns very seriously. We would appreciate the opportunity to learn more about the specific issues you encountered during your visit. This will allow us to investigate the situation thoroughly and take appropriate corrective actions to ensure such an experience doesn't happen again.We are committed to regaining your trust and hope to have the opportunity to welcome you back to a truly exceptional stay in the future.Warm regards,Guest Experience Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Care Team on 14 May 2024
Dear Nancy, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Warm regards,Guest Experience Team

6/10 Okay

Felicia, Chesapeake

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stay was ok, room not clean and old looking. couches were very dirty, the hot water was horrible. Did not feel the hotel was worth the money I paid. The service was excellent people were very friendly.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 14 May 2024
Dear Felicia,Thank you for taking the time to share your recent experience at Residence Inn by Marriott Pittsburgh North Shore. We sincerely apologize that your stay with us fell short of expectations. It is particularly disappointing to learn that the cleanliness and condition of your room did not meet our high standards. We take cleanliness very seriously and will be sure to address this with our housekeeping team immediately. We are also committed to providing comfortable accommodations, and we apologize that the furniture seemed worn.We appreciate your kind words about our friendly staff. We strive to deliver exceptional service at every touchpoint, and we're glad our team members left a positive impression.We understand that due to the room's condition, you don't feel the hotel offered the value you deserve. We would love the opportunity to regain your trust. Thank you again for your feedback. We look forward to hearing from you.Warm regards,Guest Experience Team

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Dana, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff- the suite was beautiful and better than expected! close to everything downtown. would highly recommend!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 May 2024
Dear Elizabeth, Thank you for your kind words about our wonderful staff and beautiful suites at Residence Inn by Marriott Pittsburgh North Shore! We are delighted to hear that your expectations were exceeded during your stay, and that you found our location convenient for exploring downtown Pittsburgh. We truly appreciate your recommendation and hope to welcome you back for another excellent stay in the future. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 May 2024
Dear Rodney, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay if you’re visiting PNC Park.
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Allan, We are thrilled to hear that you found Residence Inn by Marriott Pittsburgh North Shore to be the perfect place to stay while visiting PNC Park. Our convenient location is indeed ideal for guests attending events in the area. We are glad that you appreciated our proximity to the park. We hope you had a wonderful time exploring the North Shore neighborhood. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Pittsburgh. If there is anything else we can assist you with, please do not hesitate to reach out. Warm regards,Guest Experience Team

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay at for a visit to the Andy Warhol Museum.
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Matthew, Thank you for choosing Residence Inn by Marriott Pittsburgh North Shore for your visit to the Andy Warhol Museum. We're thrilled to hear you enjoyed our convenient location. We strive to provide a comfortable and convenient stay for all our guests. Should your travels bring you back to Pittsburgh, we hope to welcome you again for another enjoyable visit. Warm regards,Guest Experience Team

2/10 Terrible

Jill, Fairfax

Travelled with family and small children
Disliked: Staff & service, amenities
Horrible experience with this property. I booked this property a couple of months ago specifically because it was directly across from PNC Park and had a full kitchen. Imagine my shock on Friday night, after driving 5 hours with an 8yo, when I was told there had been "a mistake" and a number of guests would need to be given a "walk letter" and sent to a different hotel almost a mile away, across the river and WITHOUT the full kitchen. We had packed food in coolers to use the kitchen and needed to improvise at the new hotel. Additionally, the entire purpose for this hotel was because we were attending two Pirates games over the weekend. Also, the cost of parking at the hotel they sent us to was $42 valet parking. Just outrageous. It seemed clear to me they were moving people who booked via third party booked, ie Expedia, and checking in others. I know this because as I was being given a walk letter and told there was a group of people who were being moved, other people checked in with no issues. I will NEVER book this hotel again highly recommend no one who utilizing Expedia book this hotel either. They do NOT care about you or your service.
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Hello Jill,I am genuinely sorry for the difficulties you faced during your stay with us. It must have been incredibly frustrating to arrive after a long drive, only to find that your plans had to be drastically altered. We understand that having a full kitchen was a critical part of your stay, especially with a young child, and it’s regrettable that this need wasn't met due to the relocation.We sincerely apologize for any impression that we do not value all our guests equally, regardless of how their booking was made. This is not the standard we strive for, and we are taking steps to ensure that our guest accommodation procedures are improved.Thank you for sharing your concerns. We hope to have the chance to welcome you again and provide the positive experience you expect and deserve.Warm regards,Guest Experience Team

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort had all the amenities necessary to be able for a short or long stay. We loved it.
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Hello,Thank you for sharing your experience with us, Kevin! We are delighted to hear that you loved the amenities available for both short and long stays. It's always our goal to ensure that our guests have everything they need to feel comfortable and at home. If there’s anything more we can do to make your next stay even better, please let us know!Warm regards,Guest Experience Team

10/10 Excellent

Edward, DuBois

Stayed 1 night in Apr 2024
Response from Guest Experience Team on 13 May 2024
Dear Edward, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just some things they dont tell you when booking parking is 27.00 and they put a 100.00 hold but that got returned after checkout since we left the room good. But very clean nice and friendly staff
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Hi Nichole,Thank you for sharing your experience with us. It's great to hear that you appreciated the cleanliness and friendliness of our staff. Regarding parking, being located in a highly desirable area, we strive to provide convenient and secure parking options for our guests while keeping our rates competitive with the local area. We understand the importance of transparency and are always here to ensure our guests have all the necessary information.We look forward to welcoming you back to the Residence Inn Pittsburgh North Shore for another enjoyable stay!Warm regards,Guest Experience Team

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was great we were here for 2 pirates games just had to cross the street didn’t have to get in the car until it was time to checkout we walked to the restaurants we had dinner at which were just a few blocks away
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Hi Ken, We are deligthed to hear that you enjoyed your stay at Residence Inn by Marriott Pittsburgh North Shore! We are glad to know that our convenient location made your visit to the Pirates games stress-free. It's wonderful that you were able to explore the nearby restaurants on foot. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another seamless experience! Warm regards,Guest Experience Team

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Deborah, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Warm regards,Guest Experience Team

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Lee, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a very nice stay at Residence Inn by Marriott Pittsburgh North Shore. Our team strives to provide exceptional service and a comfortable experience for all our guests. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit to Pittsburgh. If there is anything specific you enjoyed during your stay, please feel free to share so we can continue to exceed your expectations.Warm regards,Guest Experience Team

10/10 Excellent

Eunhye

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good and easy to downtown
Stayed 3 nights in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Hi there, Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient for exploring downtown Pittsburgh. We appreciate your kind words and hope that you had a comfortable stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable experience. If there is anything specific you would like to see improved for your next visit, please feel free to let us know. Safe travels and see you soon at Residence Inn by Marriott Pittsburgh North Shore!Warm regards,Guest Experience Team

4/10 Poor

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was very poor and short staffed
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Morgan, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to reach out if there is anything we can do to help. Thanks again. Warm regards,Guest Experience Team

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Eva, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Warm regards,Guest Experience Team

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Was perfect for early flight next morning
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Erin,Thank you for choosing Residence Inn by Marriott Pittsburgh North Shore for your stay! We're thrilled to hear that you had a great experience with us and that our convenient location was perfect for your early flight the next morning. We appreciate your kind words and hope to welcome you back soon for another fantastic stay.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay.
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
John, We are delighted to hear that you had a pleasant stay with us at Residence Inn by Marriott Pittsburgh North Shore. Our team works tirelessly to ensure all our guests have a memorable experience, and your feedback is truly appreciated. Should your travels bring you back to Pittsburgh, we would love to welcome you again for another enjoyable stay. Thank you for choosing us for your accommodation needs.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Benjamin, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.

8/10 Good

steve

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Steve, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team

10/10 Excellent

Julie, Sterling

Stayed 3 nights in Mar 2024
Response from Guest Experience Team on 29 Apr 2024
Dear Julie, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

2/10 Terrible

Stacy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 8 May 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy. Personnel very friendly. Clean, convenient location.
Stayed 1 night in Mar 2024

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a strong skunk smell
Stayed 1 night in Mar 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hot water tank was broken to take a shower in the morning.
Stayed 1 night in Feb 2024

2/10 Terrible

Charelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our first day. We noticed that we had a whole bunch of holes and rips in our sheets. Yellow stains on the pillows that were in the closet. I asked the lady at the front desk to change our blankets. She grabbed the walkie-talkie and said she would. We came back, super late to see no blankets were even placed in our room or anything was changed. Our water was cold. So we had to let the water run for like five minutes before even got hot to take a shower. And the second day, it did not get hot at all. The breakfast was OK. The pool was not working but you could go to the sister hotel across the parking lot. Parking was so limited people had to park around the circle in the front. The staff was friendly, but obviously didn’t care about my concerns. The room was nice. I will go back to this hotel but maybe not this location.
Stayed 2 nights in Feb 2024

10/10 Excellent

andrew, Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Izabella

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was paying for parking
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property, great location, friendly staff. If I had to pick something out that I hope could’ve gone differently was for there to be an option to pay for the nights I’d be using the overnight parking when booking to make the process that much smoother.
Stayed 3 nights in Feb 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Corre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed was the only problem I had. The hotel was very nice and clean and staff was friendly.
Stayed 1 night in Feb 2024

8/10 Good

Bradly

Stayed 1 night in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Eric

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Joshua

Business traveller
Liked: Staff & service, amenities
Staff is great. Furniture in room needs to be replaced, the couch was sinking and the bed was uncomfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Super easy
Stayed 1 night in Feb 2024

8/10 Good

Maya, Homestead

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was fine. The front desk staff seemed like they hated their job. No personality, wasn’t greeted upon check in and at checkout she just stared at me like I had 2 heads when I said I wanted to checkout.

8/10 Good

Curtis E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 3 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Gabrielle

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff was extremely helpful. Maintenance showed up almost immediately when we couldn’t get our tv to work!
Stayed 1 night in Feb 2024

10/10 Excellent

Ned

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC worked great, good breakfast, roomy room
Stayed 1 night in Feb 2024