All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room still had some confetti between the bed and wall and some other places which made me question the cleanliness.
Pool was dirty, had some parasite in the water witnessed by family and others. Hotel staff immediately closed pool.
Allison
Stayed 1 night in May 2024
Response from Matt on 21 May 2024
Dear Allison,Thank you for commenting about your stay with us. We will share your comments with the team as well.
Dear Blaine,Thank you for scoring your stay with us. We hope to see you again soon!
2/10 Terrible
Davi
Travelled with family
9 May 2024
Disliked: Staff & service
TOILET WAS NOT WORKING COULD NOT SLEEP AIR CONDITION WAS VERY LOUD CUSTOMER SERVICE WHO CHECKED US IN WAS VERY INPOLITE I DID GET A $50.00 CREDIT TOWARDS MY BILL
Davi
Stayed 1 night in May 2024
Response from Matt on 17 May 2024
Dear Davi,Thank you for commenting about your stay with us. We apologize the stay with not go as expected. We will share your comments with the staff as well.
8/10 Good
Elizabeth
Travelled with family, Travelled with group
9 May 2024
Nice location
Elizabeth
Stayed 1 night in May 2024
Response from Matt on 17 May 2024
Dear Elizabeth,Thank you for commenting about your stay with us. We hope to see you again!
Dear Nelva,Thank you for scoring your stay with us. With your comments being so positive and your score being so negative, I believe this was an accidental mistake. We hope to see you again soon!
6/10 Okay
Wendy
1 May 2024
.
Wendy
Stayed 1 night in Apr 2024
Response from Matt on 3 May 2024
Dear Wendy, Thank you for scoring your stay with us. We hope to see you again soon!
10/10 Excellent
jiayu
1 May 2024
jiayu
Stayed 1 night in Apr 2024
Response from Matt on 21 May 2024
Dear jiayu,Thank you for scoring your stay with us. We hope to see you again!
10/10 Excellent
Jeremy
30 Apr 2024
Jeremy
Stayed 1 night in Apr 2024
Response from Matt on 21 May 2024
Dear Jeremy,Thank you for scoring your stay with us. We hope to see you again!
Well there was a few homeless people around but what can you expect considering who the president is. Thanks Brandon fjb
charles
Stayed 2 nights in Apr 2024
Response from Matt on 27 Apr 2024
Dear charles,Thank you for commenting about your stay We like to keep this channel about the hotel and leave political views separate. We hope you can stay with us again!
We had a very enjoyable stay at the Hyatt North Shore while in town for a Pirates game.
The property is a block away from the stadium, felt very safe, had adequate parking, and the room was a great size.
Kari
Stayed 1 night in Apr 2024
Response from Matt on 26 Apr 2024
Dear Kari,Thank you for commenting about your stay with us. We hope to see you again soon!
Very comfortable, clean & spacious rooms. A lot of restaurants & bars within walking distance.
Megan
Stayed 1 night in Apr 2024
Response from Michael on 15 Apr 2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!
10/10 Excellent
Prita
14 Apr 2024
Prita
Stayed 2 nights in Apr 2024
Response from Matt on 6 May 2024
Dear Prita,Thank you for scoring your stay with us. We hope to see you again!
It’s close to where we need to go. The property is little outdated. The breakfast was ok. But $160 per night is very reasonable
Yuen Yuen
Stayed 2 nights in Apr 2024
Response from Michael on 15 Apr 2024
Please allow me to personally thank you for being our guest as well as for taking the time to complete our Guest Comment Survey. We are extremely pleased that you found your stay to be “Excellent” and we look forward to being your host again in the very near future! Please know that we work very hard to ensure that every stay at our hotel is “Excellent”!Thank you again, we truly appreciate you!
6/10 Okay
Jamie
Business traveller
12 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Close to lots of restaurants. Staff is friendly and helpful. Overall condition of the hotel is poor. Room smelled like a sock and had a gross looking stain on the couch. End table was really grimy looking. Everything else was fairly clean but i probably wouldn't stay here again.
Jamie
Stayed 3 nights in Apr 2024
Response from Matt on 13 Apr 2024
Dear Jamie,Thank you for commenting about your stay. We are sorry to hear about your comments with the sock. We will share your comments with the staff as well.
Great place to stay in Pittsburgh. Right next door to the ball park, 5 minute walk to football stadium, and 30 minute walk to ppg arena. Lots of restaurants and pubs within walking distance. Very safe and friendly area to explore.
Sidney
Stayed 3 nights in Apr 2024
Response from Matt on 13 Apr 2024
Dear Sidney,Thank you for commenting about your stay. We hope to see you again soon!
We went for a baseball game and it is in such close proximity to the stadium. Easy to get to. Staff was friendly and accomodating. Room was spacious and clean.
Ashleigh
Stayed 1 night in Apr 2024
Response from Matt on 12 Apr 2024
Dear Ashleigh,Thank you for commenting about your stay with us. We are so happy you enjoyed your stay. We will share your comments with the staff as well.
This hotel was wonderful. Within walking distance of so many different restaurants, museums, and lots more. The breakfast was fantastic. The staff was friendly.
Kiana
Stayed 2 nights in Apr 2024
Response from Matt on 10 Apr 2024
Dear Kiana,Thank you for the kind comments about the hotel. We hope to see you again!
Dear Sheryl,Thank you for scoring your stay with us. We hope to see you again!
10/10 Excellent
Patty
2 Apr 2024
Patty
Stayed 1 night in Apr 2024
Response from Matt on 23 Apr 2024
Dear Patty,Thank you for scoring your stay with us. We hope to see you again soon!
4/10 Poor
Camille
Travelled with family, Travelled with family and small children
1 Apr 2024
Disliked: Cleanliness, staff & service
We were booked months in advanced but they were worried aboit having enough space for us. They put us in a handicapped accessible room which is fine. The blankets were dirty with stains i asked them to come make up the bed and they through a bag in the room with extra blankets. The fire alarm went off for a false fire for only the handicapped rooms. I asked how long it would take since it was 3 in the morning they said to just move rooms. My wife and our 4 kids moved rooms at 3am which made everyone sleep in. When i asked for a late check out because we were still exhausted they gave me an extra hour. Breakfast was decent though and the bar is not an acrual bar they can only make simple drinks. 2 cranberries and vodkas that were middle shelf vodka cost 36 dollars.
Camille
Stayed 3 nights in Mar 2024
Response from Matt on 5 Apr 2024
Dear Camille,Thank you for commenting about your stay. We will share your comments with the team as well.