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Reviews of Drury Plaza Hotel Pittsburgh Downtown

3 out of 5
Drury Plaza Hotel Pittsburgh Downtown
745 Grant Street, Pittsburgh, PA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1300 out of 1606 reviews" "
Rating 8 - Good. 234 out of 1606 reviews" "
Rating 6 - Okay. 49 out of 1606 reviews" "
Rating 4 - Poor. 7 out of 1606 reviews" "
Rating 2 - Terrible. 16 out of 1606 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GREAT place to stay. Clean, comfortable, and very friendly staff. My only negative is the server at the upstairs lounge was extremely rude to us.
Stayed 1 night in May 2024

8/10 Good

Richard

Liked the cleanliness of the hotel. Did not like the noise in the hallway at 6am.
Stayed 1 night in May 2024

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool
Stayed 1 night in May 2024

10/10 Excellent

Teah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it is extremely convenient to the Amtrak Station. We were late checking in but the staff was very helpful. Breakfast was good. The building itself is really quite nice - previously a federal reserve bank. I Don’t miss checking out the vaults in the basement!
Stayed 1 night in May 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Space

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful and the rooms are very nice.
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Heather and Luc for making it a lovely stay.
Stayed 2 nights in May 2024

8/10 Good

Allison

Travelled with group
I stayed at the Drury in Santa Fe. It was warm and inviting and the staff was amazing. The food experience in Santa Fe was much better than Pittsburgh. Even the presentation was a lil meh. I also loved all the gallery art in Santa Fe. It made me want to spend more time at the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have never stayed in a Drury before. My goodness we were impressed!!! The entire staff were extremely friendly and very accommodating. We loved the valet when we first got there. We also loved the popcorn machine, the complimentary dinner, and pop machine. I mean non of this is available in any other hotel we’ve stayed at before. Just blew us away! Room was very comfortable. We also loved that they kept the old history of the building. Outstanding all around!
Stayed 2 nights in Mar 2024

10/10 Excellent

Aditi, sunnyvale

Travelled with partner
Excellent
Stayed 2 nights in May 2024

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and very clean. On-site restaurant great food and drinks.
Stayed 4 nights in May 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Drury! We were pleasantly surprised with the many options offered at breakfast and we loved the pool and hot tub. We were able to walk all over Pittsburg including to PNC field and Stage AE for a concert. So many great restaurants nearby as well! We loved Bakersfield for tacos right around the corner.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in May 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here. We were able to check in an hour early and our room was very spacious. I didn’t realize there would be a free dinner which was an awesome surprise. We also loved relaxing in the pool and hot tub
Stayed 1 night in May 2024

8/10 Good

Halsted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, from front desk to housekeeping excellent service no complaints there but three mornings of eggs and sausage was a bit much.
Stayed 3 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
I never understand why when an accessibe room is requested they sure you room is the furthest from the elevator. Gentleman at the desk was very friendliy. One bar in bathtub doesnt help trying to get off the toilet. I dont consider the room accessible. My daughter had 2 teenage sons with her for morning breakfast.She told the girl the batter for the belguim waffales wasnt working . She got very snippy . Wasnt very professional.
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice amenities. The valet parking is a pain
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Edward A

Liked: Cleanliness, staff & service, property conditions & facilities
Very much enjoyed our stay. The Staff were very friendly and helpful!
Stayed 3 nights in May 2024

10/10 Excellent

Wandi

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive but nice
Stayed 1 night in May 2024

10/10 Excellent

Robert John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near train station. Walkable distance from downtown Pittsburgh amenities
Stayed 1 night in May 2024

10/10 Excellent

jennifer nicole

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice place
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was friendly and attentive!! Parking and check in was easy and efficient. The property was clean and attractive. Excellent location.
Stayed 1 night in Apr 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, especially close to the convention center. The room was large and clean. Cool unusual features due to the hotel being a former bank. Restaurant was just ok but it is nice that it’s open so late. Good full breakfast was a good perk, and the coffee was good. Market in the lobby had a decent selection.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can not express how perfect this hotel is. Our checkin was super simple, the valet drivers were all nice and helpful, the front desk people are super friendly and extremely helpful. We have never met more friendly people working at a hotel, every single person was so accommodating and made you feel welcome. We stayed in a king bed room and it was extremely clean and spacious. Bed was super comfortable and the shower was huge! They offer what’s called a kickback from 5:30-7pm every day and you can choose from a variety of food selections all for free. Our selection included pulled pork sliders, white cheddar macaroni and cheese, which was the best macaroni and cheese we have ever had. Also offered soup, salad, coleslaw, nacho bar, hot dogs, anything you wanted to drink and gave us free alcohol drink vouchers as well. Again everyone was super friendly and staff would come by and clean up your plates and check if you needed anything. There was also a bar/restaurant upstairs which we ate at later that night after our concert, we had a burger and spicy chicken sandwich with chips and loaded tater tots, everything was yummy and served hot! They also offered free hot breakfast buffet with eggs, sausage, biscuits and gravy, fresh fruits, hot fresh made waffles, pretty much anything you could want for breakfast was there. My favorite spot was the rooftop open area, super clean and relaxing. We will never stay anywhere else again, this hotel made you feel so welcome
Stayed 1 night in Apr 2024

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024

8/10 Good

Antoaneta

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heather and Super David were top notch the assistance they provide is great and slso the valets took very good care of my vehicle
Stayed 1 night in Apr 2024

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was very helpful and engaging. Would highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the Convention Center and several places to eat within walking distance.
Stayed 2 nights in Apr 2024

6/10 Okay

Sid

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The bar area was busy after the penguins’ hockey game and they only had one girl working. Took over a half hour till she took our order then told us all four of their kegs were empty and we’d have to order bottled beer. Definitely disappointed with our choice to stay here.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay walkable area!
Stayed 1 night in Apr 2024

6/10 Okay

Domenic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located and the staff is great. The rooms are large, modern, amd clean. There is a problem with the on property parking. We had no problem parking our forsr night. The nexr day we left and arrived back to the hotel around 8PM. Much to my surprise the driveway was blocked. I called the front desk and they said to come back larer or park somewhere else. I had already pre-paid $39/night for the valet. Nobody told me of this issue. I ended up parking a couple.of blocks away at the Greyhound station. Overnight parking there was $6. I must tmsay the Drury manager was great and removed both parking charges.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to PPG Paints Arena. Great dinner and breakfast buffet included in stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the convenience and value of free dinner, drinks, and breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Everyone was so friendly and attentive.
Stayed 4 nights in Mar 2024

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean updated rooms on 800 floor. Comfortable beds and nice hot showers. About 15 minute walk to PNC park.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary Jean

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay at your hotels
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Worked out great for Pirates or Orioles game.
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really welcoming staff, clean rooms, easy valet experience. Will only stay here from now on.
Stayed 1 night in Apr 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the downtown location. While we didn't get the chance to walk around much, it seemed like Point State Park is walkable and either stadium would be a longer walk or short commute. Staff and food were great, as always for Drury properties.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained. Great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!!
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Taffie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed better option for onsite dining
Stayed 1 night in Mar 2024

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and luxurious rooms!! V
Stayed 1 night in Mar 2024