Front of property - evening/night

Reviews of Heritage Inn Hotel & Convention Centre Pincher Creek

3 out of 5
Heritage Inn Hotel & Convention Centre Pincher Creek
919 Waterton Avenue Hwy #6, Pincher Creek, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 287 out of 819 reviews" "
Rating 8 - Good. 316 out of 819 reviews" "
Rating 6 - Okay. 139 out of 819 reviews" "
Rating 4 - Poor. 54 out of 819 reviews" "
Rating 2 - Terrible. 23 out of 819 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly clean. Long way to room. Wish staff would have let me know they had parking in the back Which had easy access to the room.
Response from Heritage Inn Hotel Pincher Creek on 8 May 2024
Hi Phil, thank you for leaving us this review. We are glad you enjoyed your stay. We appreciate your feedback about the parking, and will keep your comments in mind for the future. We hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

10/10 Excellent

steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Emma was an absolute delight, Serge is an awesome and understanding individual, there was a misunderstanding with our reservation and he helped us out wayyy more than we deserved (it was definitely my fault), annnd the grub at the cafe was delicious (be lucky if you can jave the chicken and rice soup)!
Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Pincher Creek on 8 May 2024
Hi Steven, thank you for taking the time to leave us this great review! We are so happy to know that our staff, including Emma and Sergey, were friendly, helpful, and enhanced your visit. We are also glad to know that you enjoyed your food and that the room exceeded your expectations. We hope to see you in the future for another wonderful stay! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

8/10 Good

Candi

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet with easy parking for the truck & trailer. Brought my dog along who also enjoyed her stay.
Stayed 1 night in May 2024
Response from Heritage Inn Hotel Pincher Creek on 7 May 2024
Hi Candi, thank you so much for this great review! We are so glad that you enjoyed your stay with us and that the parking and quiet atmosphere helped make it even better. We hope we get to see you and your dog again in the future! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stop over, was upgraded to a renvovated room that was large, comfortable and quiet for a great price.
Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Pincher Creek on 1 May 2024
Hi Kelley, thank you for leaving us this excellent review! We are thrilled to know that your stay was great and that the room upgrade made it even better. Thanks for choosing us for your visit and we hope to see you again soon! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Heritage Inn Hotel Pincher Creek on 1 May 2024
Hi Pauline, thank you for leaving our hotel this kind review. We are glad that you enjoyed your stay with us and we hope to see you again in the future for another nice visit! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

6/10 Okay

Tamara

Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Pincher Creek on 30 Apr 2024
Hi Tamara, thank you for leaving us this review. We appreciate the feedback and apologize that our hotel missed the mark this time. We hope to see you again for an improved stay. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

6/10 Okay

John Ross Dela

Disliked: Staff & service
Staff didn’t tell us where the easiest way to our room
Stayed 2 nights in Apr 2024
Response from Heritage Inn Hotel Pincher Creek on 25 Apr 2024
Hi John, thank you for leaving us a review. We appreciate the feedback. We apologize for your experience at our hotel and that we were not able to assist you with your needs. We hope to see you again for a better stay. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

8/10 Good

Michael, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly recently renovated! Some interesting features in the room like a window with blind beteen the bathroom and the bedroom. Pillows also need to be replaced.
Stayed 1 night in Apr 2024
Response from Heritage Inn Hotel Pincher Creek on 22 Apr 2024
Hi Michael, thank you so much for leaving us this great rating. We are so happy to know that you enjoyed your visit with us and hope that you stay with us again. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

4/10 Poor

Daniel

Travelled with partner
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Heritage Inn Hotel Pincher Creek on 21 Mar 2024
Hello Daniel, thank you for leaving us a rating. We apologize that our hotel missed the mark this time and that you had a negative experience. We hope to see you in the future for an improved visit. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

10/10 Excellent

Joyful

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the desk during check-in was fast and smiley at all time. ...
Stayed 1 night in Mar 2024
Response from Heritage Inn Hotel Pincher Creek on 11 Mar 2024
Hi Joyful, thank you so much for the kind review. Customer service is very important to us, so we are so happy that you found our staff and check-in process friendly and efficient. We hope to see you in the future for another great stay! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

6/10 Okay

Karleigh

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The new area of the building was a bit inconvenient to get to the pool and lounge area. Made it a bit uncomfortable walking what felt like across the lot to get to the pool. Staff was friendly but you had to wait a bit for them to get to the front desk. All in all it was okay
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 7 Mar 2024
Hi Karleigh, thank you for taking the time to leave us a review. We apologize that this was your experience at our hotel. We have taken your feedback into consideration for future improvements. We hope to see you again for a better visit. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek.

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness, staff & service
The pool closes at 9, which is so inconvenient
Stayed 2 nights in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 29 Feb 2024
Hello Jordan, thank you so much for leaving a review and feedback. We apologize that our hotel missed the mark and have taken your concerns about the pool into consideration for future improvement. We hope that we will see you again. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable prices, bed and bedding very good. Decently clean.
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 29 Feb 2024
Hello Debra, thank you so much for your review! We appreciate your feedback and are so happy to hear that you enjoyed your visit. We hope to see you in the future for another great stay. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little spot. Kids enjoyed the hotel and the pool & restaurant that was connected to the hotel.
Stayed 3 nights in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 27 Feb 2024
Hi Benjamin, thank you for your great review. We are so glad to hear that you enjoyed the pool and restaurant and that you had a nice stay. We appreciate the feedback and hope to see you again! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Clayton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in standard room with 2 queens beds. The beds were very comfortabe, largest mini fridge I've ever had at a hotel, nice sized desk in room but the bathroom fan should have a separate switch to run the fan - not just when the light is switched on since the fan is quite noisey. Also, the fan vent should be cleaned, pretty yucky. The pool was a bit cool but the hot tub was great. Best value hotel for access to a pool and hot tub for sure. If I was just rating the room itself would be 4 out of 5 stars since the bathroom fan is loud and should have it's own switch for on and off and there is no reason that fan vent couldn't be cleaned once in a while.
Stayed 2 nights in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 27 Feb 2024
Hi Clayton, thank you for leaving us such a kind review. We are so happy to hear that you had a great stay at our hotel and that the room amenities and hot tub enhanced your experience. We have taken your comments about the fan vent and pool temperature into consideration and have forwarded this input to our maintenance team for improvement. Thank you again and we hope to see you in the future! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Joyful

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 27 Feb 2024
Hello Joyful, thank you for taking the time to leave us a 5/5 review. We are so glad you enjoyed your stay and hope to see you again! Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

8/10 Good

Chuck, Calgary

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 26 Feb 2024
Hi Chuck, thank you for leaving us a good review! We appreciate it and hope to see you again in the future. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced with a nice hot tub and pool
Stayed 1 night in Feb 2024
Response from Heritage Inn Hotel Pincher Creek on 22 Feb 2024
Hi Vicki, thank you for leaving us a 5/5 review. We are happy to hear that you enjoyed using our hot tub and pool and were satisfied with your stay. We look forward to welcoming you again in the future for another great experience. Sincerely, Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

KAREN

Travelled with family
Under contstruction In the lounge still had arrive tho Restaurant closed for Monday family day disappointed they didn’t indicate construction or restaurant closure
Stayed 1 night in Feb 2024
Response from Heritage Inn & Convention Centre Pincher Creek on 21 Feb 2024
Hello Karen, thank you for taking the time to leave us a 5/5 rating. We are glad you had an overall positive experience. We sincerely apologize for the closure of the restaurant and will ensure better communication in the future. We also apologize for the construction in the lounge - our team has been working hard to renovate it for the near future so that it is better than ever. Sincerely,

8/10 Good

Sakib

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for a reasonably priced hotel.
Stayed 1 night in Feb 2024
Response from Heritage Inn & Convention Centre Pincher Creek on 21 Feb 2024
Hi Sakib, we appreciate you took the time to leave us a review. We are glad you had a positive experience. Sincerely,

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price
Stayed 1 night in Feb 2024
Response from Heritage Inn & Convention Centre Pincher Creek on 21 Feb 2024
Hi Rick, thank you for your kind review. We are happy you enjoyed your stay. Sincerely,

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service
Thanks
Stayed 3 nights in Jan 2024
Response from Heritage Inn & Convention Centre Pincher Creek on 21 Feb 2024
Hi Mathew, thank you for taking the time to leave a review. We are thrilled you had a positive experience at our hotel. We look forward to welcoming you for another great stay in the future. Sincerely,

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Heritage Inn Pincher Creek on 30 Jan 2024
Hi Hui,Thank you for sharing this great rating. We are thrilled to hear you had an enjoyable stay, and we hope to have the opportunity to welcome you back during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
It was graat
Stayed 4 nights in Jan 2024
Response from Heritage Inn Pincher Creek on 30 Jan 2024
Hi Mathew,We're happy to hear that you had a great experience at our hotel! Providing excellent service and a positive stay for our guests is our top priority. We look forward to welcoming you back for another wonderful visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2024
Response from Heritage Inn Pincher Creek on 26 Jan 2024
Hi Kenneth,Thank you for sharing this great rating! We are thrilled to hear you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Heritage Inn Pincher Creek on 17 Jan 2024
Hi Chase,Thank you for this rating. We are happy to hear you had a good stay, and we appreciate you sharing this feedback!Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

6/10 Okay

roger

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
We were able to check in early, mind you judging by the two cars in the parking lot I don’t think there were many guests this weekend. Lounge under construction so very limited for drinks, food was good, manager complaining to everyone about the staff quitting wasn’t appropriate. Room was clean and warm, bed was comfy but pillows too big and puffy. Gotta remember to travel with my own. Poor cable connection. Wifi decent. Average for a small town heritage inn.
Stayed 1 night in Jan 2024
Response from Heritage Inn Pincher Creek on 18 Jan 2024
Hi Roger,We appreciate your feedback and are pleased you found the check-in process smooth and the room comfortable. We apologize for any inconvenience caused by the lounge construction, and we're actively addressing the concerns raised about staff communication. Your comments about the pillows and cable connection will be shared with our team to improve the overall guest experience. We hope to welcome you back for an even better stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

8/10 Good

James, Olds

Travelled with family
Liked: Staff & service, amenities
The hot tub needs a good cleaning and it was not hot enough. The room needed a good cleaning
Stayed 2 nights in Dec 2023
Response from Heritage Inn Pincher Creek on 1 Feb 2024
Hi James,We apologize for the inconvenience you experienced with the hot tub and cleanliness of the room. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heritage Inn Pincher Creek on 3 Jan 2024
Hi Randy,Thank you for sharing this great rating. We are happy to hear you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

4/10 Poor

Erwin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heritage Inn Pincher Creek on 3 Jan 2024
Hi Erwin,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

6/10 Okay

Sumit

Travelled with family and small children
Stayed 2 nights in Dec 2023
Response from Heritage Inn Pincher Creek on 3 Jan 2024
Hi Sumit,Thank you for sharing this rating. We hope to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Kunal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heritage Inn Pincher Creek on 1 Feb 2024
Hi Kunal,We appreciate you sharing this great rating! Thank you for choosing to stay with us, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Urvi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Heritage Inn Pincher Creek on 3 Jan 2024
Hi Urvi,We are thrilled to hear you had an enjoyable stay. Thank you very much for sharing this rating.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Yevhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heritage Inn Pincher Creek on 3 Jan 2024
Hi Yevhen,Thank you for sharing this rating. We are thrilled to hear you had an enjoyable stay, and we look forward to your next visit. Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

6/10 Okay

Catherine

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The older rooms definitely show their age: taps are coming out of the wall, faucets spray all over. Beds are not comfortable. Pool is very very cold.
Stayed 2 nights in Dec 2023
Response from Heritage Inn Pincher Creek on 14 Dec 2023
Hi Catherine,We apologize for the inconvenience you experienced during your stay. We appreciate your sharing these comments and will investigate and rectify the situation promptly. We hope to have the opportunity to provide a more comfortable and enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Krissia, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, easy convenient parking, fridge and microwave are a bonus
Stayed 1 night in Dec 2023
Response from Heritage Inn Pincher Creek on 5 Dec 2023
Hi Krissia,Thank you for sharing your positive experience with us! We're pleased to hear that you found our rooms clean, parking convenient, and the addition of a fridge and microwave as bonuses. It's our aim to provide a comfortable and convenient stay, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

8/10 Good

Michael

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and clean and had some options that are nice when traveling. I would stay here again if I had late mornings to do but the breakfast did not start until 7am which is pretty late and we were out of the hotel by 630 every morning. The place was clean and staff was nice.
Stayed 1 night in Nov 2023
Response from Heritage Inn Pincher Creek on 22 Nov 2023
Hi Michael,Thank you for your positive feedback; we're pleased you found our hotel nice and clean with convenient travel options. We appreciate your suggestion about breakfast timings. We're glad you enjoyed our clean facilities and encountered friendly staff, and we hope to welcome you back for another stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Nov 2023
Response from Heritage Inn Pincher Creek on 13 Nov 2023
Hi Charles,We appreciate this great feedback. Thank you for choosing our hotel during your visit to Pincher Creek. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

6/10 Okay

Jasmine

Stayed 1 night in Nov 2023
Response from Heritage Inn Pincher Creek on 13 Nov 2023
Hi Jasmine,Thank you for sharing this rating. We appreciate this feedback, and we hope to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

6/10 Okay

sherry

Travelled with family
Dirty dishes left in room, No decaf coffee left in room Hot tub was cold! No menus in room Spills and dirt left In hallway and entrance Ac not good
Stayed 2 nights in Nov 2023
Response from Heritage Inn Pincher Creek on 7 Nov 2023
Hi Sherry,We apologize for the cleanliness issues you encountered during your stay; this does not meet our usual standards, and we will address this with our housekeeping team. We appreciate your feedback, as it helps us identify areas for improvement, and we hope you'll give us another opportunity to provide you with a better experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Danielle

Stayed 5 nights in Oct 2023
Response from Heritage Inn Pincher Creek on 20 Nov 2023
Hi Danielle,Thank you for sharing this great rating. We are happy to hear you had an enjoyable stay, and we hope to have the opportunity to host you again in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Leonard

👍
Stayed 1 night in Oct 2023
Response from Heritage Inn Pincher Creek on 30 Oct 2023
Hi Leonard,Thank you very much for this 5 out of 5 rating. We are thrilled to hear you had an excellent stay. We appreciate you choosing our hotel during your visit to Pincher Creek, and we hope to welcome you back again.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Maricel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay everything is perfect
Stayed 2 nights in Aug 2023
Response from Heritage Inn Pincher Creek on 25 Oct 2023
Hi Maricel,Thank you very much for sharing this feedback from your recent stay. We are happy to hear that everything with your stay was perfect! We will share your kind comments with our team, and we hope to welcome you back again in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Nina

Stayed 1 night in Oct 2023
Response from Heritage Inn Pincher Creek on 13 Nov 2023
Hi Nina,We appreciate you for sharing this feedback from your recent stay. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

4/10 Poor

isagani, Calgary

Stayed 1 night in Oct 2023
Response from Heritage Inn Pincher Creek on 10 Nov 2023
Hi Isagani,Thank you for sharing this rating. We hope to have the opportunity to welcome you back for an improved experience during your next visit to Pincher Creek.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

2/10 Terrible

Kevin

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Heritage Inn Pincher Creek on 25 Oct 2023
Hi Kevin,We are sorry to hear we missed the mark and that you did not enjoy your stay. We appreciate you sharing this feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

6/10 Okay

alan

Business traveller
Liked: Staff & service
Older property but still okay for price
Stayed 1 night in Oct 2023
Response from Heritage Inn Pincher Creek on 25 Oct 2023
Hi Alan,Thank you for sharing this feedback. We appreciate you choosing our hotel during your visit to Pincher Creek, and we hope to have the opportunity to welcome you back for an improved experience during your next stay.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Heritage Inn Pincher Creek on 12 Oct 2023
Hi Shelley,Thank you for sharing this great rating. We are happy to hear you had an enjoyable stay, and we look forward to your next visit.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, nice staff, great location. Only down side was the hot tub was out of order for most of our stay.
Stayed 3 nights in Sep 2023
Response from Heritage Inn Pincher Creek on 12 Oct 2023
Hi Courtney,Thank you for sharing this review and feedback. We apologize for the inconvenience you experienced due to our hot tub maintenance closure. However, we are happy to hear that that did not impede your overall stay and that you found our staff to be nice and our location great. We appreciate you choosing our hotel during your visit to Pincher Creek, and we hope to welcome you back again.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek

6/10 Okay

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities
It was quiet but i didnt like the uncleanness of the room.
Stayed 1 night in Oct 2023
Response from Heritage Inn Pincher Creek on 12 Oct 2023
Hi Curtis,We apologize for any inconvenience you experienced due to the room's cleanliness, as this does not meet our usual standards. We take your feedback seriously and will address this issue with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we hope you'll consider staying with us again for a more pleasant experience in the future.Sincerely,Heritage Inn Hotel & Convention Centre Pincher Creek