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Sugar Palm Grand Hillside

4.0 star property
Family-friendly hotel with full-service spa and fitness centre

Choose dates to view prices

Sugar Palm Grand Hillside provides a peaceful getaway with its rooftop terrace and garden setting. Visitors can enjoy a rejuvenating massage at the on-site spa or relax at the poolside bar, while children splash in their dedicated pool.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Spa
  • Breakfast available
  • Gym
  • Pool
The current price is NZ$351
includes taxes & fees
6 Nov - 7 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Grand Jacuzzi

Grand Jacuzzi | Balcony

Grand Jacuzzi

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
TV
  • 45 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room, 1 Double or 2 Single Beds, Non Smoking, Garden View

Standard Double or Twin Room, 1 Double or 2 Single Beds, Non Smoking, Garden View

Standard Double or Twin Room, 1 Double or 2 Single Beds, Non Smoking, Garden View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
TV
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View

Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View

Grand Double or Twin Room, 1 Double or 2 Single Beds, Pool Access, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
TV
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the area

Map
1 Khoktanod Soi 3, Kata Beach, Karon, Phuket, 83100

What's nearby

  • Kata Beach - 5 min walk - 0.5 km
  • Kata & Karon Walking Street - 14 min walk - 1.2 km
  • Kata Noi Beach - 17 min walk - 1.5 km
  • Karon Beach - 2 min drive - 2.0 km
  • Big Buddha - 9 min drive - 6.5 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 71 min drive

Restaurants

  • ‪Kiri Burger & Grill - ‬3 min walk
  • ‪@BEACH - ‬4 min walk
  • ‪Andaman Coffee Co - ‬2 min walk
  • ‪Boathouse Wine & Grill - ‬5 min walk
  • ‪Italian Job Coffee - ‬2 min walk

About this property

Sugar Palm Grand Hillside

Upscale family-friendly hotel near Kata Beach
A short walk from Kata Noi Beach, Sugar Palm Grand Hillside provides a poolside bar, a rooftop terrace and a garden. Indulge in a body scrub, a facial and a body treatment at the on-site spa. The on-site restaurant, Baby Palm, offers breakfast and lunch. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • A 24-hour front desk, concierge services and a banquet hall
Room features
All 106 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and minibars (stocked with some free items).
Extra amenities include:
  • Bathrooms with rainfall showers and separate baths/showers
  • 43-inch TVs with streaming services and cable channels
  • Wardrobes/cupboards, balconies and fridges

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8.8 out of 10, Excellent, 353 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 350 for adults and THB 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • 7th Heaven Sky Bar
  • Baby Palm

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Built in 2009

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in fee: THB 300
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: THB 300

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1200.0 per night.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately THB 350 for adults and from THB 250 for children
  • Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 2)
  • Early check-in fee: THB 300 (subject to availability)
  • Late check-out fee: THB 300 (subject to availability)
  • Rollaway bed fee: THB 1200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Grand Hillside Sugar Palm
Grand Sugar
Sugar Palm Grand
Sugar Palm Grand Hillside
Sugar Palm Grand Hillside Hotel
Sugar Palm Grand Hillside Hotel Phuket
Sugar Palm Grand Hillside Phuket
Sugar Palm Hillside
Sugar Palm Grand Hillside Kata
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand, Hillside Phuket/Kata Beach
Sugar Palm Grand Hillside Hotel Karon
Sugar Palm Grand Hillside Karon

Frequently asked questions

Does Sugar Palm Grand Hillside have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Sugar Palm Grand Hillside?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Sugar Palm Grand Hillside on 6 Nov 2025 start from NZ$350.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sugar Palm Grand Hillside pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sugar Palm Grand Hillside?

Self-parking is free at this property.

What time is check-in at Sugar Palm Grand Hillside?

Check-in begins at 3:00 PM. Early check-in is available for a fee of THB 300 (subject to availability).

What time is check-out at Sugar Palm Grand Hillside?

Checkout is at 11:00 AM. Late checkout is available for THB 300 (subject to availability).

Does Sugar Palm Grand Hillside provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1500 per vehicle applies.

Where is Sugar Palm Grand Hillside located?

This family-friendly Karon hotel is located by the sea, within 1 mi (2 km) of Kata & Karon Walking Street, Kata Beach and Karon Beach. Kata Noi Beach is 1 mi (1.6 km) away.

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Sugar Palm Grand Hillside Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 203 out of 491 reviews
Rating 8 - Good. 207 out of 491 reviews
Rating 6 - Okay. 48 out of 491 reviews
Rating 4 - Poor. 24 out of 491 reviews
Rating 2 - Terrible. 9 out of 491 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Vyacheslav

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad in general…
Stayed 13 nights in Jan 2024

8/10 Good

Meriem

Liked: Staff & service, amenities
Good
Stayed 16 nights in Feb 2024

8/10 Good

C

Liked: Cleanliness, room comfort

Dated hotel, but still a good stay

We spent 4 nights here while staying in Kata and had a pretty good time. My main criticisms are that the hotel is a little dated and needs some restoration. We also had issues with the wifi, which was out for an entire day. The rooms are super comfy and the bathroom is great, but we feel the hotel may have been a casualty of Covid. Cleanliness was generally great, but we did discover two dead roaches in the room after returning from outside. Note as well that the hotel is up on a hillside, so be prepared to walk up a bit when returning.
Stayed 4 nights in Apr 2023

10/10 Excellent

Doris

Es war sehr sauber, das Frühstücksbuffet sehr vielfaltig und lecker, das Personal war sehr freundlich und hilfsbereit.
Stayed 7 nights in Oct 2025

10/10 Excellent

ioseph

Tutto ok
Stayed 4 nights in Feb 2025

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eneste minus ved dette fremragende hotel er der kan være lang vej op til værelset. Der er dog elevatorerne men der skal stadig gås en del.... Men generelt fedt hotel med god og rolig beliggenhed
Stayed 16 nights in Nov 2024

8/10 Good

YUKIKAZU

Liked: Property conditions & facilities
良かったです。
Stayed 6 nights in Jun 2024

10/10 Excellent

Butch

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and we loved spending time in our pool, breakfast was great, proximity to the beach and shops was a 3 minute walk, workout room was tiny however, climbing the hill to and from the hotel was enough of a workout that we needed.
Stayed 5 nights in Mar 2024

8/10 Good

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel très bien, mais il manque un peu plus de confort, et pas de poubelles autour de la piscine, pas de restauration ou endroit pour boire un verre le soir! Le nettoyage laisse, des jours, à désirer! Mais hôtel très bien situé! Il ne correspond ni à un 4 ou 5*. Il mérite un petit rafraîchissement!
Stayed 13 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool access rooms are the bomb! Loved this place.
Stayed 3 nights in Feb 2024

10/10 Excellent

CD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Beautiful place. High class of elegance and excellent service. I would go back there for my next trip at phuket
Stayed 7 nights in Nov 2023

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Staff really friendly and helpful .situated only short walk from kata beach and two great bars and restaurants nearby.
Stayed 6 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, I stayed here 9 years ago and it's still just as good. Lovely room, pool and gardens, good breakfast and friendly staff.
Stayed 2 nights in Apr 2023

2/10 Terrible

Gjermund

Disliked: Cleanliness, amenities, property conditions & facilities
Det er møkkete å ser ut til å være helt uten vedlikehold nå Søppel rundt basseng å gartner er det neppe der lenger Har bodd der mange ganger før å vært meget fornøyd men dette var nok siste gangen for min del
Stayed 3 nights in Feb 2022

8/10 Good

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einzigartig ist die Luft bzw. der Wind am grünen Hang der Anlage
Stayed 7 nights in Feb 2022

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.
Stayed 14 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.
Stayed 2 nights in Feb 2021

4/10 Poor

OLIVIER

Disliked: Staff & service, property conditions & facilities

"Has been" hotel...mauvais management :plus jamais

Séjour d'une semaine sur place. Je ne suis pas du genre à mettre des notes passables,mais dans ce cas là,je me dois de le faire pour avertir les personnes exigeantes. Hôtel certainement très bien il y a 20 ans,mais pas du tout de nos jours.(standards dépassés) Hôtel surnoté par d autres clients,à croire qu'ils n ont jamais connu mieux... Côtés positifs:hôtel proche de tout à pied:plage de Kata,magasins,restaurants,animation locale. Côtés négatifs :hôtel très difficile d'accès pour personnes à mobilité réduite,chambre et mobilier usagés/viellots. En pleine journée,campagne d'éradication de moustiques(gaz nocif) sans avoir averti la clientèle :c est honteux.(intoxication) Au petit matin(09h30),à deux reprises : rotofil à moteur thermique qui reveillent les clients (d habitude,cela se fait avec un rotofil électrique,bien davantage silencieux; ou à la main....) Management averti mais se moque du bien-être de la clientèle.S excuse constamment mais ne fait rien concrètement. Pas assez de transats au bord de la piscine. Sur place,service de location de scooters proposant des scooteurs très vieux et en mauvais état. Je passe d autres faits négatifs. 60€/jours sans petit dej: trop cher pour le peu de prestations. Clientèle chinoise et russe trop bruyante. Bref,je n y retournerai pas.Y'a mieux sur Kata et à des tarifs inférieurs. Très déçu d'avoir choisi cet hôtel en ayant suivi les avis de certains clients "hotels.com"
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sijainti, huoneen varustus ja kunto sekä henkilökunta erinomaiset. Ison uima-allasalueen kunnollisten aurinkotuolien puuttuminen harmitti.
Stayed 21 nights in Jan 2020

8/10 Good

Maurizio, Milano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo trattamento e hotel eccezionale .consiglio vivamente
Stayed 9 nights in Feb 2020

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Proche plage et belle piscine

Hôtel idéalement bien placé, très près de la plage, à 2 minutes à pied. Le petit déjeuner sous forme d’un grand buffet est plus que satisfaisant. Le personnel agréable, nous avons pris la chambre avec bain bulle sur le balcon qui est très agréable. Nous y retournerons
Stayed 4 nights in Feb 2020

8/10 Good

Anthony, Seattle, WA

Liked: Cleanliness, staff & service
Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.
Stayed 3 nights in Feb 2020

8/10 Good

Jannick, Blois

Liked: Cleanliness, staff & service
Les l’emplacement et la vue sur la mer et les piscines et les chambres spacieuses. Personnel accueillant et agréable Le moins petit déjeuner salé à améliorer
Stayed 11 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very friendly. Good location near to beach
Stayed 4 nights in Dec 2019

10/10 Excellent

mii, japan@

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応もとても良かったです。 部屋も使いやすく、広くて快適でした！ 朝食の内容は充分だったのですが、コーヒーが毎日オーダーしても、一度も美味しくなかった事だけがとても残念でした。
Stayed 9 nights in Dec 2019