We checked in and were taken to our 3 rooms (6 of us). The sofa was broken and very stained and rug was super dirty. We went back to the front desk and Patrick insisted there were no other rooms. After we insisted we wanted a better room, he said: I’m sorry but since you ordered through Expedia, That’s the room you get.
Then he assigned a 2nd set of 3 rooms in worse condition. The sofa was broken and very stained. We went back to the front desk and Patrick insisted there were no other rooms. After we insisted we wanted a better room, he said: I’m sorry but since you booked through Expedia, That’s the room you get.
We went back to Patrick. He was clearly annoyed with us and kept saying there was no other rooms. We continued insisting and he finally gave us a third set of 3 rooms in the north tower. The rooms were a bit better. The rug was super soiled. But at least the sofa didn’t look like it was 100 years old.
That set the tone of our stay.
We had 3 rooms total. 1350, 1352 and 1354 for all 6 of us. We chose the resort based on the photos online. Clearly this resort needs serious TLC.
We made the best of it.
I am disappointed they gave us the worse rooms because they were booked through Expedia.
I wish i could Have gone to a different hotel!
