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Reviews of Aloft Phoenix Airport

3 out of 5
Aloft Phoenix Airport
4450 East Washington, Phoenix, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1004 reviews" "
Rating 8 - Good. 231 out of 1004 reviews" "
Rating 6 - Okay. 73 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 50 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to airport
Stayed 1 night in May 2024

10/10 Excellent

Karen Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Breana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service 👍
Stayed 2 nights in May 2024

8/10 Good

Ryan

Travelled with group
Aloft has the fell of a dormitory, a clean one, but still a dormitory.
Stayed 1 night in May 2024

2/10 Terrible

Mary M

Travelled with family
Disliked: Staff & service, property conditions & facilities
They did not have hot water & asked us to stay elsewhere.
Stayed 1 night in May 2024

10/10 Excellent

Kennya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

8/10 Good

ROBERT JEEMS CARTER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was a decent hotel the water was not hot and that was the most inconvenient part of the stay
Stayed 2 nights in May 2024

8/10 Good

Ronald

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
air conditioning unit was not working
Stayed 3 nights in May 2024

4/10 Poor

Steve

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room on first floor was steps away from the lobby bar (loud late) , steps from the pool table. I had a 6 am flight so it was a rough night.
Stayed 1 night in May 2024

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying in this area, really loved where it’s located and definitely would stay again!
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Always good for a nice comfortable nights sleep
Stayed 1 night in May 2024

4/10 Poor

Joy

Liked: Staff & service
Disliked: Property conditions & facilities
Was promised early check in that didn’t happen. I waited for 2hours. The staff was nice but couldn’t deliver my promised request.
Stayed 1 night in May 2024

8/10 Good

Glenda

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff seemed a little confused at times when you needed something.
Stayed 3 nights in May 2024

10/10 Excellent

Akinlolu

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2024

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service 👍👍
Stayed 1 night in May 2024

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great! The shuttle between airport and hotel was so convenient. Recommend this place.
Stayed 1 night in Apr 2024

10/10 Excellent

Nazir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Staff was super friendly and helpful.
Stayed 1 night in Apr 2024

4/10 Poor

Lloyd

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my "Go to" when flying out of Phoenix Sky Harbor. It is right across the street from Pre-flight parking garage with shuttle to the airport. With regard to dining, the do have a limited menu you can order food from at the lobby bar. Food is good but it's not a sit down. You can take back to the room or eat in the lobby area which is nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

ginger

Travelled with partner
Liked: Cleanliness, staff & service
Shuttle and the room layout nice to have
Stayed 4 nights in Apr 2024

2/10 Terrible

Chris

I never stayed here
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice property
Stayed 1 night in Apr 2024

8/10 Good

Lyle

Liked: Staff & service
AC is loud, street noise was loud, and you could hear neighbors through the wall.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was awesome. Room was clean and nice. Area around hotel had homeless people on street so not walkable. Food options outside are limited but food in hotel was good. Location by airport and transportation to terminal good.
Stayed 1 night in Apr 2024

10/10 Excellent

Bryon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice but the area around it is not great.
Stayed 1 night in Apr 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable beds and close to airport.
Stayed 1 night in Apr 2024

4/10 Poor

Charles

Travelled with family
Disliked: Staff & service, amenities
Information about services on in-hotel TV channel said shuttle available to airport starting at 4 am. We went to pick up area at 455 for 5 o'clock shutter but desk told us shuttle didn't start until 6am. So we had to go out of pocket for an Uber. I am very disappointed . Also, the bar was closed when we arrived about 5:30 pm.
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived at midnight, hotel is located next to the airport, very convenience.
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Stayed 1 night in Apr 2024

2/10 Terrible

Christopher R

Liked: Staff & service
Disliked: Property conditions & facilities
Easily the noisiest hotel I've ever stayed at. Walls are paper thin you can hear conversations from both sides. Air conditioner had a very loud drone. Every time the little refrigerator kicked on it made a knocking noise. The bathroom fan doesn't work very well and the door didn't close all the way so smells are everywhere. Very loud street right outside you can hear the road like you have the windows open. You can hear people talking in the hallway like your door is open. Don't expect a relaxing stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent to deal with. The facility is clean and very efficient.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa, Dewey

Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely furnished
Stayed 3 nights in Apr 2024

10/10 Excellent

becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and the staff was fantastic! After being gone on vacation to the Caribbean for the last 10 days this was our last night before returning to Yuma and they made it a great end to our trip. Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a huge snafu trying to get home from Burbank to Grand Junction CO. I made a last minute booking and was pleasantly surprised. Clean room, very comfy bed and right next to the airport with a shuttle. Easy peasy. The gentleman at the front desk was stellar at his job and went above and beyond to make sure all went well. I am sorry I did not get his name to give him proper recognition.
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Stayed 1 night in Apr 2024

10/10 Excellent

laura kristin

Stayed 1 night in Apr 2024

10/10 Excellent

Alqueisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was adequate for a traveler - very convenient to PHX. Clientele is noisy. Train outside. But that is me - I am not a city person used to these things. It was comfortable, clean and the people were very nice. The lounge looked like fun, but I just didn't have time to take advantage of it.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

2/10 Terrible

Virginia

Travelled with partner
Disliked: Staff & service
The individual at the front office left a lasting negative impression on me due to their extremely rude behavior. Unfortunately, they decided to cancel my reservation solely based on an issue with my passport. Despite expressing my concerns about losing the money I had already paid, the individual showed no empathy and simply responded with a dismissive "that's your problem." Their lack of professionalism and disrespect were truly disappointing. It is my sincere hope that the establishment considers employing more empathetic and well-prepared staff at the front desk who can effectively handle tired guests like myself.
Stayed 1 night in Mar 2024

10/10 Excellent

joan

Stayed 1 night in Mar 2024

2/10 Terrible

Jacques

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very dirty everywhere! There were shady people hanging out there with no room. The halls smelled like marijuana and the staff were very rude. I would recommend staying clear of this hotel. It’s unsafe!!
Stayed 3 nights in Mar 2024

10/10 Excellent

April S

Travelled with family
Liked: Cleanliness, amenities
Staff were very friendly. I felt they went above and beyond with helping us with transportation. The maintenance gentleman helped with our luggage and and they picked us up somewhere other wthan the airport shuttle area.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Super friendly.
Stayed 1 night in Mar 2024